Rocky and the location was helpful; When I opened door of the truck there was food on seats and cup holders spilled dried up coffee; floors not vacuumed ; I requested help with cleaning and Rocky staff wiped down the vehicle so I was able to sit in seat and drive; truck was never vacuumed or swept clean from the prior users.
Ann M
Rockys Gym & Fitness
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in East Falmouth, MA 02536
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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The front desk staff could improve their communication, as there seemed to be some inconsistency in service. The first representative I spoke with was knowledgeable and helpful, making the process smooth. However, the experience at drop-off was less organized, and the level of assistance did not match my initial interaction.
Laressa Donly recommend if necessary but I was overcharged milage & fuel charges. truck milage when picked up was a 12 mile difference (photograph taken during walk around) as was gas slated at more than was in truck also photographed.
John PMy rental experience was a nightmare. I was supposed to pick up the moving truck in Hyannis, but on the day of the scheduled pickup, U-Haul notified me by phone that I needed to pick it up in East Falmouth, which is further down the Cape. They claimed they had sent me an email about this change, but I did not see it at the time of driving to the original destination. When I arrived at Rocky's Gym in East Falmouth, I was instructed to go up the street to get the truck. Upon arriving at that location, I found the truck parked on the lawn of an abandoned house and stuck in the mud. It took two hours for the truck to be removed from that spot, during which my movers were charging me for those additional two hours. The fuel gauge showed that the truck was close to empty and needed gas. All of this was happening during a snowstorm. When I finally reached the location where I was supposed to move and opened the back of the truck, I discovered that none of the equipment I had requested (the furniture dolly, appliance dolly, and moving blankets) was there. Daylight was quickly fading, making the pickup and delivery process even more urgent. I contacted a U-Haul service representative to report my issues and place a formal complaint. They told me that a manager would contact me after reviewing my case within three business days, which meant I would hear back by Wednesday of the following week. They also informed me that I needed to drop off the vehicle and make my payment before any further action could be taken. I returned the truck to the drop-off point on the same day as the move. On Monday, I received the transaction details from Rocky's Gym and Country Rentals, and the drop-off center charged me for an additional 21 miles over the limit of 59 miles, along with gas charges. They also charged me an extra day fee of $40, which I did not have the truck and had dropped off on the same day I took it. The drop-off location was a business closed for the winter, and no person was on site. I couldn't believe they were also charging me for the additional miles caused by their change in my original pickup location and for gas that was not provided initially. I have not heard back from UHAUL management and expect to hear from them by tomorrow.
Christine CThe staff at Rocky’s are always very professional. This was the 2nd time that I rented from them and was always the same, Excellent !
tom l