DO NOT use U-Haul. They were absolutely terrible. I pre-reserved & pre payed for a truck, 2 dolleys, and the two insurances they offer for an almost 4 hour away move. I booked enough time in advance to not run into issues. The day before the move, I got a notification that they changed the pickup time from 7:30 AM to 10:30 AM. Which would put our move back a few hours. I then get see that they changed the pickup location to Deslile (half an hour out of the city) & I asked them to change it back and have it for Saskatoon. When I checked, it said Saskatoon pickup. I went on Moving day & was there for 10:30, for them to tell me that I had to drive to deslile to pick up the truck. So that added an extra hour to our move plus I had to pay more on fuel to go get the damn thing. When I got there, they didn't have the dolleys I payed for. They also wanted me to pay more money, even though I had already planned ahead & payed. But apparently they don't charge for taxes when you pay online *which doesn't specify anywhere* I tried calling U-Haul , and she basically said theres nothing they could do for me. Fast forward to the move - not even an hour in, the power steering fluid started spewing out of the truck. We bought a litre of power steering fluid & put it in the truck. We made one u-turn and it all spewed out again. So, no power steering we didn't want to call Roadside assistance as it was already late and we didn't want to be stuck on the highway in the dark with my entire home inside the truck. Next the breaks starting squeeling and making a horrendous noise, the "check electric break system" light comes on. Plus a terrible smell of something burning. So it's dark, no power steering, and sketchy breaks. But we can took it slow & made it. 6 hours after our intended time. I went to drop off the uhaul, and the website drop off option didn't work. I had to get the uhaul guy in town to do it for me. I informed him of everything that happened, and he informed his uhaul representative, who never got back to him. I've been trying to leave complaints on the website, call and email regarding this entire experience with absolutely no follow up or replies. Save yourself the headache, money & tears. Don't use uhaul.Austin S.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Delisle, SK S0L0P0
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
¡Tenemos la selección más amplia de la industria!
Comentarios de clientes
- 3.5 es la calificación promedio de clientes
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The vehicle must of had service to the fuel system prior to us picking it up as the fuel pump housing was not installed correctly and fuel leaked all over the side of tank. Also there was a gouge in the sidewall of the front drivers tire. These two defects are huge safety concerns when driving 1300 km and should of been addressed prior to pick up.Greg P.
I had complained to UHAUL twice the second time I requested a manager to phone me - they NEVER did.Holly M.
I'd booked the trailer about a week before pickup for pickup in Saskatoon. I was very upset when I got a phone call the day before pickup saying I now had to drive all the way to Delisle just to pick up the trailer. Some compensation for that would have been greatly appreciated, or at least an earlier heads up would have been much nicer.Ryan A.
It was a Hassel to rent thus equipment as I wanted to rent it earlier and then got a phone call to rent a different trailer and had to drive farther to pick it up. This equipment was not reserved as the site told me and had to wait to rent it 2 days before the date tat I needed it.robin M.