There should be a better process for the fees to rent a vehicle from this location. I was charged an extra $10.35 for for gas among many other fees that were not known upfront. My initial rate was $64 and change and when I got my receipt it was a total over $100. This should be better explained before customers leave and finalize there rental.
Tiffany Jones
All About Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Concord, NC 28025
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The u-haul rep at this location was pleasant and helpful, but the equipment was below par, and the check out process using the app was a mess. The rep was off location at a meeting, and thankfully returned while i was struggling with the app telling me I wasn't at the right location, when in fact, I was! When she arrived, I reverted to standard check out, and was glad for that, as the back of the original truck assigned to me was full of scattered moving blankets and a hand truck, which I had not ordered. Once the rep took care of that, I started the truck, and discovered the engine light would not turn off. The rep suggested taking the truck, then allowing maintenance to come out and check the truck while we were loading it to clear it for driving. I opted to take a different truck (which ALSO had unordered equipment in the back), as I didn't want a half-loaded truck to be deemed undrivable. My rental was one way, and for a free extra day's use, I'd agreed to take the truck to one of several drop off locations available that was an hour away from my destination (after unloading). Throughout the rental, I continued to receive app updates regarding the original, unused truck, as well as info about changes to my drop off location (without checking with me about the change first). I took a photo of the mileage and gas needle location pre trip, and one post trip. The needle was in the exact same place. I shared the photos with the GM of the location, and he agreed it was accurate. However, when my receipt arrived by email, they'd added and charged me for three gallons of gas. I've opened a customer claim process to address the issue. This was an all around frustrating and poorly managed rental. Navigation of the u-haul app was a hot mess of a train wreck! Everything I attempted to go through the app for required a phone call instead, as the app could not complete the action, or provide the answers to the arising issues.
BEVERLY FLYNNThe truck did not have a lock and I had to purchase one to secure my valuables.
Keller ParkerReturn after hours. No one there. I-haul. Com was our lifesaver.
Alan CraigBest service I received at this location of renting a avehicle.
Robert Davis