I just had a HORRIBLE experience with U-Haul. I don't know if the issue had to do with a specific location or with people higher up the business ladder. I have used U-Haul in the past and never had an issue, but I will NEVER use U-Haul again. Read on if you are interested in the story... I picked my tow dolly up in Oregon and on my contact it stated that I was supposed to return it to my hometown in California. When I got home and went to return the dolly to the location WRITTEN ON MY CONTRACT, they said "sorry, you have to return the dolly to a different location". This other location is quite a ways away from where I live and I had to miss half a day of work AND pay my friend who's truck I was borrowing to help me get the thing returned. U-Haul changed the drop off location without letting me know or checking to see if that would work for me and it ended up costing me a lot of money in missed work and paying my friend with the truck. I spent over THREE hours on the phone with U-Haul "customer service" and they did absolutely nothing to help me out. I asked many times if they could please honor the contact that I agreed to when I picked up the dolly (return it to the location stated on the contract) or refund me for the dolly. U-Haul FORCED me to return the dolly to a completely different location from what I had agreed to on my contact which I believe is completely unacceptable and extremely poor customer service/care. They did tell me that I could return it wherever I wanted, but I would be CHARGED an additional fee for a "wrong drop-off location". I am really disappointed by this and I think it is unfortunate that there are not many other moving companies out there. Please use caution when renting from U-Haul and I hope you can avoid a situation like mine. I picked my tow dolly up in Oregon and on my contact it stated that I was supposed to return it to my hometown in California. When I got home and went to return the dolly to the location WRITTEN ON MY CONTRACT, they said "sorry, you have to return the dolly to a different location". This other location is quite a ways away from where I live and I had to miss half a day of work AND pay my friend who's truck I was borrowing to help me get the thing returned. U-Haul changed the drop off location without letting me know or checking to see if that would work for me and it ended up costing me a lot of money in missed work and paying my friend with the truck. I spent THREE hours on the phone with U-Haul "customer service" and they did absolutely nothing to help me out. I asked many times if they could please honor the contact that I agreed to when I picked up the dolly (return it to the location stated on the contract) or refund me for the dolly. U-Haul FORCED me to return the dolly to a completely different location from what I had agreed to on my contact which I believe is completely unacceptable and extremely poor customer service/care. I am really disappointed by this and I think it is unfortunate that there are not many other moving companies out there. Please use caution when renting from U-Haul and I hope you can avoid a situation like mine.
Joanah E.
Trailer Rental & Towing in Colfax, CA at Colfax Farm & Country Store
(Distribuidor de U-Haul del vecindario)
Contáctanos
140 N Main StColfax, CA 95713
Services at this Location:
Location Hours
- Lun. - sáb.: 9 a. m. - 5 p. m.
- Dom.: 10 a. m. - 1 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Colfax, CA 95713
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
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Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
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Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 4.0 Average Customer Rating
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- Rating:
- 5.0
Everything was just perfect ðŸ‘ðŸ½
Joredan R.