Need to find a way where customers can put the exact gas needed back in the truck because I overfilled the truck by $30 and cannot get it back
Antoinette N
Binos Automotive Solutions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60620
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Customer Reviews
- 3.5 Average Customer Rating
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How U-Haul Reviews WorkWhen we got there to pick up our rental at 9:00 am nobody was there till 9:30 am, then when we finally got to the trailer the passenger back wheel was bald in one spot and had a large buldge, so it would have blown if we took it, after showing them the problem to get a new tire put on , they finally exchanged the tire for a different one from another trailer, now we are well into an hour and running late for the move, very unprofessional and seems like they had no clue what to do about the issue, my husband had to tell them and show them what tire they could use off of another trailer, exact match. would never rent from that location again.
Kathy RKeep on doing what you doing
Jeremiah O#1 The girl that checked me out was nice, pleasant, however she failed to inform me that I would be receiving a text to initiate a "self checkout" and that I needed to take pictures of the trailer in the app, by the time I noticed the text, the link was no longer valid. I just so happened to take pictures of the trailer before I left with it, ultimately was unable to upload them. #2 I had to hook up the trailer myself, no one from the location assisted in hookup, when I dropped it off, the person checking me in stated that the trailer was hooked up incorrectly and that it was "unsafe" in its current state, the "checkout" girl watched me hook it up, offered no assistance and didn't say a word about how I was hooking it up.
Timothy AI did not meet with anyone since the facility was closed however, parking the Auto transporter was easy because there was space allocated just for those trailers. Great Job
Arkeem S