I was not made aware when I rented the trailer that I needed a wire connection for my vehicle to plug into the trailer. The person at the location let me take the trailer from there without the wires. This is extremely dangerous as the brake lights were not turning on. He told me to go to an auto parts store and they would have it. I checked 4 auto parts store and nothing. I called 3 Honda dealership from the Chicago area and it had to be special ordered. I finally went to a U-Haul dealership and they questioned why I was allowed to leave without the wires. They were kind enough to search for that part for me. They did find one 33 miles away in Indiana. I drove there and was able to purchase it. The gentleman at that store was also very professional and helped me install it. Very poor experience as it took me close to 10 hours to source this part. The person that took my reservation could have told me that I needed that part and I would have been better off renting a truck and avoided the headache.
moises i
Fains Development LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60612
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How U-Haul Reviews WorkGood customer service
Eghosa AThe overall uhaul experience was nice! From pick-up to drop-off.
ANNETTE TGreat customer service. The guy helped me check in and it went smooth even when I didn’t know how to do. He took his time and he helped me.
Chameisha HWe were supposed to pick up our truck in LOMBARD, IL. Instead, we had to drive 1.5 hours in bumper-to-bumper traffic to pick up the truck in Chicago. This is not the fault of Fains Development - they were FANTASTIC. But we were very disappointed with the corporate UHAUL office.
Angela F