Truck was not clean - didn't think about opening the back before we left the pick-up location, and when we got home ready to load it, it was full of trash (looks like it was used for a new furniture delivery - had cardboard and plastic trash from new sofas, loveseats etc.). This put us in a difficult spot as we didn't have anywhere to dispose of the trash and ended up having to move it with us to deal with at the new home. Additionally, key was not in the key box when we opened it up to pick up. Luckily the business was open and they had the key inside, but it wasn't where it was supposed to be. Made it appear the business was using the uhaul for their own deliveries (especially since the trash inside was from a furniture delivery). Disappointing.Donald F.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Chenoa, IL 61726
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Comentarios de clientes
- 2.5 es la calificación promedio de clientes
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Overall experience was not good. My pick up location was changed by uhaul to best fit the uhaul company not my requested. And the drop off location was changed after our trip was in progress. There needs to be a better system.Jason H.
Drove less miles but charged for wrong drop location.Don B.
The cab of the truck really smelled strongly with cigarette smokeJohn T.
They were very friendly and helpful! I will use this location for my final move in august/september.debra M.