I had rented a 20' Uhaul Truck from uhaul.com and went to pick it up this morning. This contract was for a "Mobile Based Pickup" from Storage Sense located at 2220 Park Drive, Chattanooga, TN. 37421. When I arrived I could easily see the truck behind a locked fence and proceeded to follow another automobile into the facility. There were no keys available for the truck and I ended up calling Uhaul @ 833.399.0504 and was on the phone with Customer Service for 14 minutes. I explained my situation, clearly stated this was a mobile pickup and Storage Sense was not open until 9:00am. I was paying (4) movers @ the rate of $25.00 per hour so this was very costly not to be able to pick up the truck and drive it as the contract stated. Your Customer Service representative was very polite and professional and apologized for the Uhaul error. She also told me I would be credited for $50.00 for the mistake clearly caused by Uhaul. As of this evening I have not received the Credit and my bill still stands @ $92.81 as it was invoiced at 2:04PM today. Bottom line, Uhaul broke the contractual agreement and I would like the $50.00 credit immediately to the Debit card I used with the reservation. Please contact me should you have ANY questions @ 423.298.7979 or by email @ firstname.lastname@example.org to resolve this problem. Thank you, Frank BlairFrank B.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Chattanooga, TN 37421
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I am a 58 year old woman and I rented a dolly with my truck. They did not load it up for me and I could hardly get it in there. If there going to rent equipment then they should have it loaded when you get the rental.WENDY B.
Make your trucks interior able to work with all ratchet straps.Daniel W.
They charged me daily then afterwards charged me againAlvin M.
I thank him for opening early for me.Ronald A.