The truck we needed was not equipped with what we ordered. We requested moving blankets and received a dolly instead. Pickup was horrendous and took an hour and a half as the Uhaul app, which we were directed to have ready for the pickup, was not able to deliver us instructions and we spend a great period of time with customer service troubleshooting the issue. Admittedly, the malfunctioning app was not the fault of the Uhaul location, but I will never be picking up a Uhaul remotely again as there was no one in the office to help us. I thought I would be saving a few minutes by picking up our truck from a closer spot, but there is a much more larger and convenient pick-up in our city.
Ian M
Dedicated Auto Body and paint
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Charleston, WV 25302
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Everything was fine.Thank you.
Jay G