When your reservation says guaranteed....guarantee it!! i had to drive an hour out of town and back. 2 hours out of my way.Carla S.
Trailer Rental & Towing in Bruce Mines, ON at Country Store & Esso
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Bruce Mines, ON P0R1C0
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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- 3.0 Average Customer Rating
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Need to double-check the contract. Trusting his word, I was told that the mileage was 70 cents per mile and was charged $1.43 per mile. I should have checked the written copy before leaving. I was suppose to have a quarter of a tank of gas, it was actually less. The vehicle was NOT verified when I returned it so damage could have happened between my return and the next morning (thankfully there was none). My estimated calculation of $125.00 to transport a small lawn tractor for which a 4' X 8' trailer could have done the job to me was an acceptable option since this U-Haul dealer did not have such a trailer on site. To top it off, upon returning the truck, there was exactly that trailer available. Seems that dealer could have advised that one would be available later that day. This is not the first time I use U-Haul but this was an extremely disappointing and expensive experience. I feel I was taken advantage of for the extra money.JEANNETTE A.
Dint check it out when returned , told me to park anywhere out back .Chris F.
I was supposed to pick up the trailer from u-haul location in Sudbury, ON on Oct 10th, Saturday, but after reaching there after driving more than 2 hours, i got a text message about 30 mins before picking up that the pick up location has been changed to Bruce mines, ON. I did not get a call from Scheduling to inform this major change. I was only able to get the trailer next day and i spent next day as well to get this trailer. My trip got delayed and i incurred extra storage costs, accommodation cost traveling costs along with my time. Not happy with this unpleasant experience.Kam K.
I booked my truck 3 wks. before pick-up in Elliot Lake and expected to pick up my equipment in Elliot Lake. Two days before I was to pick up my equipment I received a phone call telling me there was no truck in Elliot Lake and if I wanted my rental I would have to drive an hour and 45 minutes to go pick up a truck. After arriving to pick up my rental, it took 30 minutes just to get the paperwork. I asked the attendant for help with the auto hauler and he told me the customer does that on their own and he was to help me there would be a fee.After arriving back home to load up the handle that raises and lowers the car hauler broke. Never showed how to properly attach chains.DENNIS B.
The gasoline guidelines seem unclear and felt unfair. Returned at the same level as taken out but then advised to put $15 - 20 more in to be sure....Heather E.
Assistance with hook up would be helpful.edith O.
I just received my invoice i was billed an extra day i had the trailer for two days March 12 2020 picked up at 1pm returned early Saturday March 14 2020 at 7:30 am this was discussed at the time of pickup that if i returned early Saturday morning i would only be charged 2 days, I would like my credit card credited for one day rental including taxes. Booking number 87525407jeff O.
That the info you give out on the phone for rental for credit card is not private enough. People are all around you. No privacy.MAURICE C.
Staff here are very friendly and helpful.Edita F.
U-HAUL should upgrade its computer systems. Even though I am a repeat customer & had already checked in on-line, it took over an hour of U-Haul computer delays before I could get my contract approved. I ended up having to use cash to pay for my rental as U-Haul Canada would not accept my USA issued credit cards. This is the second time in 2 months that my pick up time was delayed by U-haul computer delays. The other time I was in the USA when it took forever to get U-Haul computers to workGARY L.
The vehicle that I requested was at the location when I arrived. All mechanical worked excellent. All moving accessories (pull out step) worked well.Rachel L.
The person at this location was very friendly, nice and helpful. What I don't understand is why you don't ask questions about the truck itself. It was difficult to read the speedometer because it was in miles per hour and we use kilometers in Canada. Also it's ridiculous that you fill the gas tank to only 1/4 full. A full tank would make a lot more sense and be much easier to do.diane S.
Make sure the people responsible for renting give proper info on how to pin it and show how to hook up the safety chain properlyGILLES O.
I ordered a 26 foot truck over a month ago and uhaul confirms a 20 foot truck the day before moving. WtfJamie L.
Initial pick up location was in Espanola, after multiple phone calls to uhaul, and being hanged up by customer service multiple times i will never recommend uhaul Initial request was a 5x8 trailer, which was not available upon arrival. Purpose was to move a queen bedroom set. They offered me a 4x8, expecting i would still be able to fit my queen bedroom set, once i got to 2nd location for 4x8, once again becoming very irrate, that i wont be able supply my needs. 3rd location is 6x12 trailer, 2,5 away, in Bruce Mines, where uhaul failed to inform me of. After driving over 5 hrs all over north ontario, which could of been prevented. I really wish this would not happen to any other customer, and hope that uhaul can contact me for follow upMelanie P.
Despite having booked a trailer 3 weeks ahead of time I was only contacted 6 hours ahead of my scheduled pick up time to tell me I would have to drive an hour each way to another town to pick up my trailer. The new location also closed very early which meant I lost almost a full day due to U-Haul failing once again. This is not the first time this has happened to me. Booking in advance seems pointless since many times now I have had to drive from an extra 30 minutes to 1 hour each way past my arranged pick up location. The change happens with very little notice despite me planning well in advance each time.Lyle M.
The tires were not suitable for this time of year. Lots of spinning on ice.Heidi W.
Friendly and informative customer service. We plan to use this U-Haul location again.Skip H.
we were to pick up in Sault Ste MArie and this was 1 hr outPerry V.
Don't change a thingDarl B.
Need to explain that a prepaid deposit is not deducted from the total, but is refunded upon drop off.DAVID R.
Had a surprised free month storage which came in incredibly handy as we couldn't move in our condo for another 2 daysClaude S.
Quick drop off. This location is also an Esso gas station which allowed me to refill the truck in this small town with only one gas station. There was plenty of room to drop off the truck and trailer in the rear.Rick A.