I rented a 20 foot box truck and the thing hadn't been cleaned in who knows how long. It had a layer of dust build up on the inside cab and empty bottles under the seats. The worst part is when I went to drop off the guy tried to say I damaged the entire side of the UHAL the thing had about 40 huge scratches that ran down the entire side of the UHAL alone with other things. Only a few had the damage stickers. The only thing that saved me was I made sure to submit photos of the box truck before leaving. They had ever intention to try and charge me and say I caused them. On top of this I declined the safe travel insurance or whatever but they billed me $50 for it or whatever it is. The guy apologized and said he just pressed next quickly on his phone and didn't pay attention. If I hadn't looked at my receipt I never would have caught it. I'm all for little mom and pop shops and small businesses as we owned several for years and years but the way the guy handled my return by immediately trying to accuse me of damage and swore to me those scratches weren't there before was wild. I told him I took photos before I drove off and he told me to show them to him. I couldn't find them in my camera roll because I uploaded them in the UHAL app. Once he saw I actually did and they were there before he backed off. He had every intention on charging me for damage though. If you're stuck renting at this location MAKE SURE TO DO THE PHOTOS BEFORE DRIVING OFF THE LOT. I usually rent from the 101st New Orleans location but was forced to use this one. I will not be back again if I am forced to use this location. Especially since I only used the UHAL to go 7 miles to and from our warehouse back and forth for 3 days.
Jordan G
Snak Atak 79
(U-Haul Neighborhood Dealer)
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Benny FThe Non U-Haul Corp location had me stand in front of his C store and he (Bobby) brought the vehicle around from the back, jumped the concert stop and the curb and came within inches of hitting the subway sandwich shop next door. Wish I had known to film the event. I asked for a different truck and Bobby refused. Told me there is no leaking fluids. Truck will be fine. Which is was but had no peace of mind while driving if the truck would die on the side of I 35. Had requested two dolly's but he could not give me more that one. Cab had a rough odor and the bed of the truck had not been swept out. The Professional where to show up at 8:00am. They kept telling me they where on their way. They showed up 65 minutes late. I cancelled their ticket via your toll free number ten minutes earlier. Told me they where coming for a earlier job. Both where dressed to work but in clean clothes. Very upset that I had canceled. Finally, I received a text to rate then but the link does not work and I guess I am out of my refundable $5.95 handling fee for reviewing them. Would never use a non Corporate U-Haul location again if I choose to use U-Haul in the future.
William MTruck was not swept out, pulled to the left on highway and middle seat belt receiver was shattered. Location was very very fresh with rentals.
Nathan WClean and good truck, very convenient getting fuel on place. Friendly stuff
JOHN B