The pickup process was terrible for me. I was stuck outside the uHaul location for more than 2 hours in 90 degree heat, trying to contact customer service on two different phones. Wait times were over and hour. The website would allow me to sign in and view my reservation, but not complete the checkout process. Even after speaking to a customer service representative (the first time), the website still wouldn't process my check out. The AI chat feature kept saying my additional contacts weren't answering the security call, but they never received any calls from uHaul. I will never use uHaul again.Rhyan M.
Trailer Rental & Towing in Boise, ID at Stor It Parkcenter
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Boise, ID 83706
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
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Very quick and efficient service.Heidi J.
Online pickup did not function properly. Our pickup was delayed. Personnel at this location overcharged by more than $300 and lacked plausible explanation for the increased charges. UHaul personnel at our destination identified the error and worked to resolve the situation. Probably the worst UHaul experience for formerly loyal customers at this Boise location.Margaret P.
Great service! Thank you! Efficient and smooth process.Claire J.
The interior of the pickup needs cleaning.Mike M.
Spell out that a code to access the keys will follow. Had the manager not been on-site and said he knew the code, I would have been at a loss as to what to expect.Kenneth K.
Picked up a new (5450 miles) 15 foot box van that was awesome! What a pleasure to drive something clean and new for the half day we needed it. We used it to move a new sofa and love seat from the showroom to our house in case there was inclement weather. Our total cost was about $65 compared to paying $200 to have two guys and a truck move it for me. We could not be happier with our experience!Jay W.
Returned truck to address on the form and spent 30 minutes looking for key drop box and never did find it. Still had to drive another 130 miles after dropping off the truck. Called and no one could help.Ray Q.
I'm not sure how we could have returned to the States from Canada without UHaul. While on a road trip through Canada, our travel trailer and P/U truck were totaled by an tractor trailer on TC-1. So, my wife, dog, and I rented a UHaul to get us all, plus our personal items home. Mary was very sympathetic to our plight.Malcolm E.
Not too many truck, small size truck only they don't take the truck out and bring to you you need go get it your self open late close earlyKenan K.
Mary, at Park Center location, is always helpful.Cindy S.
It was not a UHaul facility, but a storage unit company. The vehicle was clean, in appearance, but, throughout the trip (Boise to Colorado) the truck had difficulty with inclines. It was as if I were accelerating and braking at the same time, resulting in much higher fuel consumption. My mechanic suggested a problem with the plugs; which should have been checked prior to rental. The fuel costs far exceeded the estimates for the pre-planned distance; especially while strictly adhering to the UHaul "GREEN" guideline.katrine K.
I rent a lot of uhaul. I always return them cleaned out. I always fuel them up. Sometimes even paying it forward for exceptional service, with way more fuel. The sales rep in Boise, never did the walk around nor mileage check with My brother nor I. I looked around and besides all of the mud on it and smelling like an ashtray, it looked fine. Upon returning the one way rental, I was charged a 110.00 cleaning fee. I purchased 100 dollars in insurance from uhaul. Was not involved in any accidents, never went off of asphalt. Why I am penalized for being a courteous customer?Joseph L.
I wanted to add insurance to my order. The way your site is set up, the agent was not able to do this despite calling a coworker, who was unable to help, and then calling Uhaul which was able to help after an extended period of time on the phone. We were there for a pickup a few minutes after nine, and I am pretty sure it was 10 by the time we were able to leave. The person working was very attentive, cheerful and helpful, the truck was great, but your computer program is very difficult to navigate at times.Karin H.
Very nice, very helpful person checking us in. She helped us fold all the blankets and was very pleasant.Eleanor G.
Same as above. Clean, courteous and very professional. I'd refer my best friend and closest relative to Uhaul! Thank you!!stan S.
Just keep Mary happy in her job. She is awesome!janet L.
The cabin smell was so badAli M.
When I made my reservation by phone through the U-Haul system, the customer service person told me she was at the location where I was going to pick up the U-Haul rental. While she was cordial, she blatantly lied about this fact. The local location staff person was very helpful.Brooke J.
Mary is great ... fantastic customer service!Randall H.
No complaints. Friendly and efficient.Laura M.
Mary is always excellent to work with -- Thank you!MICHELLE R.
The vehicle was at the location, but nobody was at the Stor It Office to meet us at 9:30am, our scheduled pick-up time. The sign on the office said open 9am-4pm, I would recommend changing the sign if this is not the case. After making several phone calls to the numbers listed on the store window, someone from another office came down. It seems like there needs to be more organization in the scheduling process - if someone is scheduled to pick up a vehicle at a certain location and time, an attendant should be present to handle the pick up...it IS a business after all. It is extremely inconvenient to plan on pick up at a certain time and have to wait an hour for someone to arrive.david C.
Mary was/is incredible! Great at communicating and great customer service.Michelle R.
Not much. Mary who runs this location is so on the ball. She's great. Thanks. Rex ButlerREX B.