My rating is for my original location of booking. That location was not open as promised for my 7:30 AM pickup, and at 8:05 when I contacted customer service there was a line of 3 other customers waiting outside the business, also unable to get in. I ended up driving across town to another location to pick up the truck I needed as customer service was never able to make contact with this uhaul location owner or determine why it was not open. Also, my rental cost twice what I anticipated even though I had the rental for half the time planned. Overall it was exceptionally expensive and frustrating. The customer service person that assisted me when I picked up the truck at the Billings grand location was great, she was very friendly and customer service oriented. She saved the day regarding the experience.Heather B.
Trailer Rental & Towing in Billings, MT at U-Haul Moving & Storage of West End
Billings, MT 59102
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Billings, MT 59102
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Absolute worst place to rent from. I've rented from u haul 3 times, every single time I got double charged. And when I called to get it straight they said â€œwe have no idea how that could've happened, so sorry. We will refund your moneyâ€. But it's happened the exact same way all 3 times. I'm just wondering if I wouldn't of noticed it on my bank statement, would I have ever got my refund? NO!! Horrible place to rent from.Preston A.
The lights on my U-Haul trailer wouldn't work. The worker at our pick up point didn't care and said we would â€œbe fineâ€ I drove 3,000 miles with a trailer that didn't have working lights. Thanks U-Haul for risking my safety and my whole families. Then refusing to give any money back when I showed you my ticket ðŸ¤£ You guys are a joke.Jerren T.
Pleasant and courteous personnel. Hold times for phone calls were long.Brian C.
I have been charged several times adding up to be $187 for a one day, 5 hour rental. I returned it an hour early and they called me 2 days later asking when I was going to be returning the uhaul. Clearly unorganized and very hard to contact anyone.Ashley C.
Extremely long wait times on phone, 1 hour plus.Ron B.
The young woman that runs the Billings store was an absolute pleasure to work with during our stressful moving time.LISA C.
everything was greatDebra A.
Looks like you folks are short handed. I felt bad for the one person there as there were many customersMICHAEL E.
Have more employees working based on the amount of rentals going out. Or just have more employees working in general. ThanksJennifer H.
Service was quick and very helpful... I've always been used to having to wait when renting a uhaul but their staff is super fast and easy to work with!Angela W.
The staff at U Haul was great and easy to work with.Gary M.
Great service! Real easy to return the trailer i rented.Wesley W.
The young lady that helped us Saturday was amazing! What an asset to the team!Alyssa H.
I would like to thank the young lady that help me out for 2 rental. She is very nice and I will always do business with them if I need a moving truck again.RUTH A.
The only complaint that I have is that the vehicle was really dusty and had a very musky smell in it when I want to go rent it out and Had not been clean from the previous use. The staff was amazing the check out and check in process was easy.Dakota P.
All representatives were professional and competent. Their assistance provided a quality product with a competitive price. The store was busy, but the representatives took the extra time to meet my every need -Robert H.
The general manager of the Billings West End location I used helped me that morning. Her name is Aavry Roberts. She was amazing!!! Best customer service, super friendly. I could tell she was responsible and hard working. Her attitude and actions made me think she owned the business. During the safety check she noticed a light not working. She asked for the owners manual, popped the hood, found and replaced a blown fuse and sent me on my way with a friendly smile. It was a great experience. The best in fact. I will use UHAUL in all my future moving needs. Look out IHAUL if I owned a business I would seriously recruit her to work for me! UHAUL is lucky to have her!Sherrise H.
Hold time on the 800 phone Number was really long. The local staff were greatBRIAN JON C.
The young man was very courteous and I didn't have to wait long to be processed.KAREN L.
Robert was absolutely great during pickup, and Rick was super helpful when we dropped the trailer off. We'll definitely be back next time we need to rent from uhaulNichole B.
Great, quick, hassle-free service.Vincent L.
Fast and easy.Dale W.
These folks were WONDERFUL!Deborah B.
Don't count on a reservation. Don't count that your reservation is recorded correctly. Don't count on the service tech to listen to your needs.Mark W.