The manager is rude and only cares about money. I bought a rooftop cargo kit that included 6 strap downs for $50 online. When I got to the store to pick up my order, it was marked on the shelf as $60 but "as a courtesy" she would only charge the online price. When I got home to pack it, the straps were missing from the box. I called the store and talked to the manager to explain, asked if I could just come back and pick up some straps. I immediately went back. As usual, I had to hunt someone down to help me. He got the manager who had already forgotten my call. She inspected the cargo bag and empty box, read that straps were included with purchase but she was going to charge an additional $25 bucks for the straps because she had already given me a courtesy credit. I told her it didn't make sense and I didn't agree and it isn't a courtesy to pay the listed price for an item if it is marked incorrectly. Moreover the straps should be free with the bag as stated on the box. And if she was going to gouge me it couldn't be for more than $10 the full price of the cargo kit. I was desperate and told her to do what she had to do. I have spent well over $1500 in supplies and equipment with Uhaul on this move. It has been a horror show. Don't even get me started on the moving labor I hired from uhaul.com but you don't take any responsibility for. I still have zero resolution for that fiasco.Lisa L.
Trailer Rental & Towing in Bettendorf, IA at U-Haul at Spruce Hills
Bettendorf, IA 52722
(@ I-74corner of Spruce Hills Drive & Utica Ridge Rd)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Bettendorf, IA 52722
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great service as always..fast & friendly!!Timothy S.
The trailer was extremely dirty, maybe with grease, which got on to our furniture. We are very disappointed with the lack of having a clean trailer.RICHARD J.
The staff were courteous and got me in and out quickly. I have always used this location for that reason.JULIE M.
The 4 x 8 trailer chains were rusty otherwise, everything was great.sam N.
Truck cab was not clean. I felt like I was an imposition. Not friendly and no sense of urgency. Could have been a bad day for Tamara. The truck did what it was suppose to do.TERESA V.
Both locations very professional and helpful No problems..simple and easy from start to finish. Highly recommend.Danny A.
My 2 visits to uhaul in the past month have both taken much longer than they should. Staffing on weekends seems to be too low making long wait times for customers.Elizabeth P.
Brakes were really soft. I would not want to drive the truck in heavy or stop & go traffic.GARY T.
Our truck that we reserved a month out wasn't available. There was no coordination with movers. Never using your company again. What a joke.LYLE P.
Was disappointed that I had to spend MY money to drive back to Uhaul to inform them that I was keeping the truck overnight. This was due to phone lines being down on their part . Point is , I shouldn't have had to pay for that mileage . Shame on you !BARBARA V.
All goodDANIEL M.
Everything went smooth. The van was ready at the appointment time. The van was in excellent condition, nothing went wrong at all. Easy return too, I spent 15 minutes combined picking it up and returning it.MICHAEL O.
To wash it everything eles was greatMELISSA D.
Women manager was great!Jeffrey M.
My only complaint is that you only had one person working when opening on Saturday morning, I had to wait 20 mins to get my truck. On the busiest day of the week you should have more staff on hand.STEPHEN Q.
Place was very busy. However, I only had to wait for help very briefly. Check in and out was a breeze!mary M.
Need back up plan for system malfunctions or discount renters. 25% of my rental time was spent in your office. Disappointing.Kelly C.
The equipment was cleaned out before I rented it the guy sweeps it out in front of me. The part I'm having a hard time understanding is how I traveled 50+ miles I rented a uhaul the previous week and did major moving traveling much further and did about 50 miles. This experience I only picked up a pair of chairs and returned the vehicle and was charged with 50 some miles. I supposed I should have looked at this before I left this last time because based of google maps it would have been 20 or so miles round trip. Paid around 150 for 2 20 dollar chairs wasn't even worth it.KELSEY W.
I was charged twice. Once online and once in the store. Wondering if someone can reach out to me to refund one of the rental charges. Thanks!CHAD R.
Seemed like very slow service. Also, they tried to overcharge me. I told them i did not want to pay $15 for the insurance. He told me he would take it off. When i was going to pay i noticed that he did not because my bill was too high.DANIEL T.
I wish I could remember the name of the employee that was working at the time. That person was attending to everything by themselves and I thought handled themselves very well for having 3 customers at a time when the rental process is not necessarily a quick one.DANIEL P.
They DONT return phone calls! They tell you they will take off late fees and work with you when you have crappy banks, but when you call back to make the payment you can't get through, and you call back fifty times.....no exaggeration......and you have to sit on hold for over 20 minutes which I can't do because I have a special needs child, so now the late fee is back in there! I so sick of this location!WENDIE O.
I left a receipt in the back of the truck I rented and they charged me $25 to bend over and pick it upCONNIE V.