This location was a bit confusing. It is very small but works. The guys were helpful. Not sure what I would of done if it was afterhours though.JEFFREY W.
Leeds Avenue Gulf
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Baltimore, MD 21229
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The drop off location didn't put the right time for drop off as a result They charged me for an extra dayAHMED A.
It took 2 hours to get our u haul. Completely unacceptable.Megan S.
I hoped that I could have picked up my truck rental at the U Haul location at 2929 washington Blvd, Lansdowne MD but was sent to Leeds Ave Gulf gas station near my move to pick up my unit. The location was closest to my house. Unfortunately, the person who processed my reservation could care less about me or my needs. He was behind bullet proof glass. I must have interrupted his sleep when I went to pick up the truck. His printer was offline so he gave me a key and rental jacket and told me to go to Uhaul.com to print my contract. The Leeds Ave location contact phone number listed on the email confirmation was a cell phone that was not set up. I was unable to reach the location by phone so I had to drive over to the location and insure the truck was at the location on the day of pick up. When I asked him what was the story about his phone number he just ignored me.When he gave me the furniture trolley that I had rented, the wheels we hanging off and told me that was the last one he had. I told him he could keep it and I would contact Uhaul by phone for assistance, Uhaul sent me over to 2929 Washington Blvd in Lansdowne MD where I was able to pick a up a new furniture dolly that worked. There, I had the pleasure to meet Mr. Ralph Williams who was the owner operator of this UHaul location. He helped me load the new furniture dolly into the back of the unit and then told me to wait for a sec. He returned with a wet mop and proceed to mop out the unit without me asking. I was stunned.He took the extra measure to insure the truck was ready for the road. He was a true professional and went the extra mile for me even though he did not rent me the unit. What more can I say except, I hope someone from U Haul corporate calls him personally and recognize him for going above and beyond the call of duty. He is a a true professional and an asset to your company. He made the whole experience memorable and the truck preformed very well on the road. I also contracted with Moving Up Movers thru U Haul and they did an excellent job loading the truck. Clevon and Ernie were great . I had 7 corporate moves in my work career and moved across the country.These two guys were right up at the top of the list for providing excellent service. Overall I had an excellent Uhaul experience minus the start with Leeds Ave Gulf. It all started with Mr. Williams and ended when I dropped off the truck today. Best Regards Jim G .JAMES G.
Charge was very highThomas A.