It took over 2 hours for me to get my U-Haul. My reservation was cancelled by the store twice. I paid movers 500$ for them sitting around for 2 hours while waiting for my U-Haul. 500$ I didn't have nor did they work for. All because of LACK of customer service! My experience was HORRIBLE and I won't be renting again. I wasn't even compensated for my inconvenience
TYRA S
Westpoint Shell
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Annapolis, MD 21401
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.5 es la calificación promedio de clientes
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My overall experience was very good. The only area that could be improved is communication. after picking up the truck from Storage Sense, I wanted to change my drop off location but could not make contact with U haul. I tried using the link provided in the receipt email but got no response. I left a phone msg with Storage Sense but no response. Thank you, Dan Thayer
DANIEL TThe representative at this shell location was absolutely poor and was not helpful at all with my securing the provided U-Haul trailer. If I did not have my son with me for support I would have not been successful with securing the trailer to my vehicle and resolving questions regarding the vehicle connection. This was simply not a good experience.
Thomas JNever went over the truck. Also lied about the miles on the truck when I received the truck I told him the miles and he didn’t even check. Very lazy and incompetent. Would never recommend this U-Haul site to anyone
Lester VThe trailerI rented would not open. When I called the shell to explain that the trailer wouldn't open and I would need to return it foe a replacement, I was told to "look at a video on YouTube on how to open and lock the door." I have rented trailers before and know how to operate a functioning door, this door was broken. The area was also difficult to get out of and I had to hook up the trailer on my own, which I'm capable of doing, but the guy didn't even bother to offer to help, which was a first. I will not be renting g from that location again, nor would I ever recommend someone to rent from there.
Virginia V