I rented a van. Got there and lady said they never have vans at that location. My confirmation stated I only needed my mobile phone to check in. That was a lie. How on earth would I have gotten this truck they gave me WITHOUT a person???? That would have been 100% impossible. The whole process was a joke but I wasn’t laughing. That was my first U-Haul rental and officially my last. Location was fine but I will discourage every single person I know from renting U-Haul ever again. I will stick with Penske who I have used for 30 years. U-Haul you should be ashamed of yourselves. I’m so disappointed.
Magen W
Budget Store & Lock
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Allentown, PA 18104
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The attendant at the location was rude, unprofessional, and down right mean. I will never rent from this location again, that is how horrible I was treated.
Gabryella WThe lady behind the counter was all business, no nonsense, no bs. She helped me to get the truck on the road quickly, and explained everything that I was signing for. I was able to get the job done and have the truck returned by lunch.
Frank TThe lady that helped me check out was friendly
Justin PMake sure the windows are clean.
Charles P