It was recommended to use virtual pickup. I showed up and was unable to do virtual pickup because vehicle was not assigned to my reservation. I received no calls or emails stating I would not be able to pickup as scheduled. After multiple calls with U-Haul, they said I would have to come back 2 hours later to do counter pickup or do virtual pickup further away at another location and we would not be able to get the additional equipment we ordered. When I came back for pickup, I was not able to get 1 furniture dolly or 6 blankets I ordered. They removed charges but all of this should have been discussed prior to us pickup up the U-Haul. The experience was very stressful and I will likely not use U-Haul again due to the additional stressed on an already stressful day.
Katherine T
Furnipro US
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Acworth, GA 30102
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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There seems to be a slight wait time for this location (because they are ALWAYS busy) but not bad.
GAIL JGreat team service
Carlos S