I am disappointed with u haul , our pick up location was changed 2 times the morning of pick up
fred k
Smoke 2 Snack East Abby
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Abbotsford, BC V2S3T9
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Customer Reviews
- 3.5 Average Customer Rating
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How U-Haul Reviews WorkI had booked pickup for 7am but no key had been put outside for me to pick up. Instead I had to wait until the location opened at 9am. This unfortunately meant that there was no available parking near where I was moving. I ended up only keeping the truck for a short while before just returning it.
Ryan LIt took the guy at the counter over an hour just to get my information in the computer and then he did not give back my license. I had to go back on a later date to pick it up. The truck was dirty and had no gas. it also did not have a dolly to move things around. They were not open on Sundays so I had to pick the truck up truck up a day early and pay for a day early when I only needed it for the Sunday.
niki mThe equipment we ordered was not there. We placed an online order for 6 dollies but only 3 were there for pickup with the truck. The blankets we reserved also were not there. Instead, we were told to drive to a second location to pick up the blankets. The best part about all of this; we got billed for driving additional miles because we had to drive the truck to another location to pick up the blankets. That’s unscrupulous business practices and I’m not a happy customer!
Marelda BHow about install a sign on outside of store? Then customer can find office easily.
HONGIL K