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SEREKE T
Customer Reviews for Zydus LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Everything is perfect
HAMZA JEverything from A to Z excellent!!!
GIUSEPPINA MCustomer service was great. Friendly staff and easy to rent the UHaul truck.
JANICE KThe app needs a lot of improvement. It is too slow and takes too long to complete.
Thomas TThe closing employee, a man, behind the counter on Saturday 2/8/25 around 4pm was so incredibly rude! His body language and facial, expressions spoke a thousand words. I rented a U-haul and was asking questions, he clearly didn't want have any interaction with customers. He asked at the end if I wanted my bill charged on the same card I said no, he said "oh well I just completed it". Horrible customer service with him specifically. I never do reviews, I pray this employee will hopefully learn from his poor behavior in a customer service position.
CANDACE LSensors were out of alignment. Indicators signaled low tire pressure and door opened. However, attendant assured me that all issues had been checked previously. There was minor amount of debris in the rear, but clean overall.
SHEILA MFriendly, On time. Efficient
Sue HI was unable to open both rear doors on the cargo van.
SHEILA MSometimes I wasn’’t sure the truck would start
PRESCOTT BThe staff at this location is fantastic! Always extremely helpful and courteous.
ERIN POver charged me for miles. Lied about miles and when they were caught forced to change miles. I want a 100% refund.
Brian MVery friendly & Excellent customer service 💯 satisfied with my rental in & out in less than 5 minutes
ELIAZAR EAdd air freshener because the one I had smelled like cigarettes.
KYE SQuick and easy.
FRANK LTrucks need to be maintained- service light on.
MICHAEL HEasy in easy out
CHARLES WDirty inside, windshield a mess, just not very clean. Service was great though.
PAUL SWe can recommend to any persons about this business that help us to make easy life!! Thanks
ELIAS VTruck was supposed to be ready for self pickup at 6:00 am. It was not. I had to call the customer service number and she indeed confirmed they did not leave it ready for me. I had to wait around for an hour untill they opened at 7:00am. I feel i should be compensated for that. Also, the outside of the truck was filthy, I had to clean the windshield myself so I could see through it. All in all, not a pleasant experience.
KENNETH JNice man. Easy check in
LAURA Knothing this location is always our go to they are courteous and very helpful.
FLORENCIO RMake sure the interior is clean. I had SO MUCH fine dust/residue inside it took me a LONG time to clean out, - repeatedly, so it didn't get all over the stuff I was moving.
FRED PGreat location for rentals.
CLIFF NKeep up the good work.
EMMANUEL MThe location was excellent. The vehicle was clean however, the vehicle that I rented was 26 feet and the cabin smelled like gas really bad.. I initially rented it for one day, however, because the smell made me feel really sick. It was unable to Complete my move within the 24hr rental. I did let the attendant know of the gas smell and he made notes on The vehicle.. I did end up having to pay for an additional day which allowed me to feel a little bit better. I'm still nauseous and have a really bad headache..
LILLIAN RCustomer representive was not focus to take care of my reservation, I showed up the counter to pickup my rental on time. I was not able to get my rental at least 35 minutes later. My original reservation was priced at $130.37, he made changes and changed my original price at $130.37 to $220.26. After waiting another 15 minutes for him to call the main office, the reservation was changed back to $130.37. I was not happy because I was behind my schedule.
Hoa TAlways have rental and equipment ready
PETER TThe seat belt for the driver was broken.
JOEL OSuch an easy process and would totally recommend to anyone
Vanessa Apain free experience
GARTH MProfessional and informed.
JOSEPH PPeter was very helpful and kind! U haul is lucky to have him as an employee.
WINONA TRepresentatives were professional and made the experience easy.
JOSEPH PGot ripped off
damian gGreat experience, helpful staff, the ability to get gas at the location was an added benefit.
Michael RThe two gentlemen that helped us were super helpful. Even saved us money
ABRAHAM MI rent a trucks there several times I always receive excellent customer service.
JODIE IThe whole process was easy and quick.
TRAVIS DGreat location, great help from the counter staff. Easy check out and check in.. Thank you
BRIAN KThis is probably the best Uhaul location I've ever been to. The trucks are clean, information was transparent, and the customer service was excellent. Five star service for sure.
VIVIANA CThank you for the excellent service your crew provide every time I rent from your location. Much Mahalo!
FAAOLA FThe gentleman that checked me unnwas very helpful and friendly. Ty
MARK CIt was quick and easy and your employee was VERY friendly.
TOMMIE WHelpful
ANNY VEverything was on point ! Customer service and rental were excellent.
MIGUEL AEveryone at the store made the U-haul pick up and drop off a quick, no hassle experience. I've rented here before and my experience has always been the same as above. Gracias
BRIAN KNot Much.. But give details on discounts and mile’s rates …
MIGUEL MI .made the reservation online which said it was guaranteed. I then get a call from the place saying my truck isn't available and may not be available at all that day. The person kept offering me another size or further location which wasn't going to help. In the end at the last minute, the truck was available, however this mismanagement caused me much unnecessary stress. I also rented 2 dollies that no one helped me load. I had to load them and they were heavy. The next day, I kept getting notifications and emails for a new truck reservation which I did not make. I called the place and that same person said he accidentally used my info for someone else's reservation. He said he would take care of it but did not. I went online and that reservation was showing on my account. I had to cancel it because it wasn't my reservation and I didn't want to get charged for someone else's reservation. This may have caused an issue for the other customer as well so this lack of attention and carelessness isn't ok if you want a successful business and a happy repeat customer.
GRACE HPeter was a great help. He knows well his job , he helped with filling gas and parking the giant 26" truck. Highly recommended place. I have no concerns . Well done Peter
AHMED BMore shoise
KHLED HGreat job
Mark MGracias
YATINKUMAR ATruck was clean and easy to drive. Person was helpful and executed rental on a timely manner. Location was near freeway, so easy access.
HEINTJE DEverything went extremely well! Thank you. Great customer service at front counter.
JAMES DThe gentleman who helped me on the phone put in for a 9pm pick up when I had asked for a 9am pickup, I am sure it was just an oversight but the gentleman at Zydus was extremely accommodating and friendly. I will definitely rent from Zydus again and refer my friends and family to them as well. ¡Gracias!
Heidi VJust keep up the good work t
Ramond AExtraordinario servicio al cliente
DOUGLAS F