Customer Reviews for Zion Tire
(Distribuidor de U-Haul del vecindario)

391 comentarios

16817 Grand Av   Lake Elsinore, CA 92530

(951) 674-6964

Horarios de la ubicación

  • Lun. - jue.: 8 a. m. - 5 p. m.
  • Vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 1 p. m.
Horario especial
  • 10/2/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(951) 674-6964

16817 Grand Av
Lake Elsinore, CA 92530

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 8 a. m. - 5 p. m.
  • Vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 1 p. m.
Horario especial
  • 10/2/2021: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

More organized. We got there after open hours but the front door was still locked, a few employees there ran back and forth looking for a representative... but one we started the transition everything went smoothly the representative was super nice and friendly, that made up for everything. We really appreciated.

PHILIP N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krista M. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS H. 
Clasificación:
5.0

Awesome customer service very reliable

Denise G. 
Clasificación:
3.0

Very easy process and friendly people.

Jason R. 
Clasificación:
4.0

Lady was very pleasant and helpful will definitely go to this location again

BELARMINO G. 
Clasificación:
5.0

Gio was nice and easy to deal with.

EDWARD A. 
Clasificación:
3.0

El cliente no dejó un comentario.

nereida P. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD A. 
Clasificación:
5.0

Maria was wonderful! No improvement needed

ANDREW W. 
Clasificación:
4.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA S. 
Clasificación:
5.0

?

RANDY M. 
Clasificación:
4.0

All went well. They accommodated me with another vehicle when, my order for the cargo van was unavailable. Maria and her son were very helpful. Smooth and quick pick up and return.

ROBERT K. 
Clasificación:
4.0

El cliente no dejó un comentario.

John F. 
Clasificación:
4.0

El cliente no dejó un comentario.

EUGENE H. 
Clasificación:
5.0

Five Star experience all the way thank you for the outstanding customer experience I will only use this U-Haul for all of my moving needs god bless

tamara H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AURORA G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Philip T. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE S. 
Clasificación:
1.0

Upon arrival at the designated time we found the gates were open, the drop box was broken and the office closed. Their rental equipment was left outside and unsecured. We called the number on the contract for the establishment and it was answered by whom we suspect was the owner. It was apparent we had woke her her up. She advised us to park the truck and leave the keys in the truck under the seat. This place is not a good representation of the Uhaul brand.

Jeffrey M. 
Clasificación:
3.0

Make sure customers are aware of refueling cost

QUINTIN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MAURICE C. 
Clasificación:
3.0

The bathroom needs to be cleaned, no one was in the office when I got there, I called the phone number on the door and it went to voice mail, but the box was full. So I walked around until I found a boy in the yard and told him I was there to pick up van, and he went and got his mother who then opened the office.

Douglas T. 
Clasificación:
1.0

This place is a dump. Trailer jack missing. Inside trailer was clean, outside not.

Joseph S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lori S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE J. 
Clasificación:
4.0

Person was very helpfull

JORGE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TED N. 
Clasificación:
5.0

A great experience. The van was in perfect condition. The whole process was quick, simple, and the price was great! Will definitely use on my next move!!

Kristen O. 
Clasificación:
1.0

Office dirty, old, small. The gentleman was that helped us was friendly. Outdoor taco shop on premises, mom and pop operation, very outdated. We had to travel 50 miles one way to pick our truck up.

Vickie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMADO M. 
Clasificación:
5.0

I was very satisfied with the service here, and they also sell BOMB Mexican food in the front, Street tacos and Menudo!!!

HENRY M. 
Clasificación:
5.0

They were pleasant and accommodating great customer service! Thank you !

ANNMARIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny M. 
Clasificación:
5.0

Great staff, very helpful and walked us through the process

Eugene F. 
Clasificación:
4.0

Confirm what you reserved has been returned

STEVEN L. 
Clasificación:
1.0

Was told the uhaul would be ready for pick up at 1:30 got there and was told by the lady answering the phone she would be back from lunch until 2:30. I was paying movers. Totally unacceptable.

KATELYN D. 
Clasificación:
2.0

I scheduled the pick up at 8:30 am and the facility were closed. they opened at 9:10. The dashboard is requiring to Change the oil soon. The van was dusty.

Sergio T. 
Clasificación:
4.0

Very nice And helpful

john R. 
Clasificación:
4.0

I was directed to this location from Lake Forest, CA GM Philip. Philip was amazingly helpful. A great asset to U-Haul.

george G. 
Clasificación:
5.0

Excellent and very friendly customer service.

henry B. 
Clasificación:
1.0

Looked like an actual trailer park combined with a recycling center. Equipment was dirty and bent. Customer service was awful

chris T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO M. 
Clasificación:
5.0

Great customer service from Maria.

JOSE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE S. 
Clasificación:
4.0

I don't know my time there was fine

RICHARD Y. 
Clasificación:
5.0

Dirt lot with run-down building and junk on lot but suited the purpose for dropping off the equipment.

Roger C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clifford G. 
Clasificación:
3.0

El cliente no dejó un comentario.

JARID H. 
Clasificación:
1.0

I booked for a Uhaul truck, guest services called and verified our reservation and told me I needed to pick my truck up at another location, got there and they didn't have our truck they mistakenly rented it out to the wrong person. Told us they will have a truck the next day. What's the point of booking a reservation a month before. Don't put guaranteed on the confirmation when it wasn't.

Pauli T. 
Clasificación:
3.0

Should not be charged one whole day where we trade a vehicle or truck five hours late

Vivianna V. 
Clasificación:
1.0

Dingy/dirty office. No one showed up when I returned the trailer so I just dropped it off and left.

WILLIAM L. 
Clasificación:
5.0

Quick and easy check in

Rochel W. 
Clasificación:
2.0

Picking up truck was ridiculous. I could not find anyone at at property. Then you have to call number posted on door. Then lady comes out and take 30 to 40 minutes trying to start up computers to print out paperwork. I ended up not wanting to wait any longer and just asked if she could email me the paperwork cause I had to go!

Jason D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MADELENE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander L. 
Clasificación:
5.0

good

LIGUI R. 
Clasificación:
2.0

Your sales person gave my personal information to another renter Violating Allstate and federal privacy laws

leon H. 
Clasificación:
5.0

VAN WAS DIRTY BUT IT WAS BECAUSE IT IS DIRT LOT, POSSIBLY HARD TO KEEP TRUCKS CLEAN. OVERALL IT WAS A GOOD PLACE.

Oscar A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nhoun P. 
Clasificación:
2.0

Location and employee not COVID19 aware. No barriers, no mask, vehicle not sanitized, etc.

Melissa B. 
Clasificación:
3.0

I reserved a dozen moving blankets with my truck reservation. When I picked up the truck, after I had already paid for it, the lady there checks the inside of the truck, finds a furniture dolly, and removes it. Seeing this reminds me that I ordered a dozen blankets/pads and I remind her that my reservation, which i had already paid for, included a dozen pads/blankets. Her response is that she doesn't have any more, she ran out, and she walks away telling me thank you. When I returned the rental to another location, they tell me i am missing a dozen blankets. When I explain to them that the place I picked up from didn't give those to me, and that she didn't tell me until after I had paid, I am told that they cannot issue me a refund. They can and did however, charge me for the additional days I had kept the truck, but at the full additional day charge. They didn't even offer the reduce the charge by the blanket amount I had over paid. So to improve customer service, I suggest that the additional rental equipment, such as the dollys, and moving pad/blankets, be paid for and then given to customers to put inside the truck themselves or some method of ensuring that every location checks the reservation and informs customers of any lack of inventory that the reservation calls for, before making the customer pay. I had to pay for the reservation to get the key to the truck. She should have told me that she was put before I paid. I honestly don't think she even looked at the entire reservation. She just saw that I reserved a truck and thats it.

Robert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary R. 
Clasificación:
5.0

The person that helped me with all my needs by the name of Maria was very helpful. I truly recommend this location in Lake Elsinore Thank you!!

maria S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ASHBYR R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ben B. 
Clasificación:
1.0

I scheduled the pick up at 5:00am. Arrived at 4:55am to a 26” truck. Tried to open the compartment box but no keys were inside. Called customer service who told me to call Transportation at 7:00am. Called Transportation at 7:00am, he moved my reservation to 8:00am and gave me $50 refund and an additional 20miles. (Thank you!) When I arrived at the facility at 7:45am, I waited until 8:00am, then 8:05am I called to see if they were open, lady who picked up the phone stated I'll be out there in a second. At 8:11am she came and opened the gate. I went inside the manager asked if I had a reservation, I explained yes I had a reservation at 5:00am but no truck was outside, before I could finish she cut me off and said “Yes there was a truck outside because I put it there myself” I said “Well ma'am if you put it there last night it wasn't there this morning” she said “are you sure? Let me go check myself.” She proceeded outside to check and sure enough nothing. She came back inside and made a phone call to some about the vehicle and stayed on the phone the entire transaction. Then took me outside and told me to check the miles and gas. Then left. No apologies nothing but an attitude and poor customer service.

Chalon C. 
Clasificación:
1.0

My reservation time was 3:30 at 3:32 a woman called me ( the owner) and told me she would be back in an hour. This happened as I was pulling in to the location. I told her no and that I was already there and she let me know it would be an hour. I spoke with her husband who Was at the location ( there house is on the property) and Uhaul and there was nothing anyone can do so I waited. While I waited two other people showed up for their reservation times and had to wait with me. She showed up an hour and 12 minutes after my reservation time. When she showed up she was unapologetic and rude. She has no Covid-19 implement in place! My self and those waiting just piled into her little office. The gas gauge was off and the cab was not cleaned. This delay cost me more then my rental and delayed my moving day!

Kindra L. 
Clasificación:
1.0

We dropped off after hours, the location was far away. Was not lit at all , very dark and hard to find as it did not have a good sign out front. It is a secure location with a gate, was hard to find where to park the vehicle because it was so dark.

John P. 
Clasificación:
5.0

Maria was awesome, which made for a great experience.

Theodore J. 
Clasificación:
2.0

Nothing was ready or cleaned. No gas in truck when we picked it up. Took over 2hours to switch from a auto transport to a 6x12. The 6x12 was also semi-dirty inside. This was definitely not my best uhaul experience.

Michelle D. 
Clasificación:
5.0

Excellent customer service, nice clean new rigs!

Donald G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas B. 
Clasificación:
4.0

Maria was wonderful and so accommodating. She's willing to go out of her way to find me the size truck I needed. But it just so happened the size that I got was exactly what I needed. I would definitely recommend this location. It's a family run business and they're all very nice!

SHEILA F. 
Clasificación:
3.0

Nobody was there. Nobody answered the phone number on the door. I left the keys under a door. I got charged for gas even though I returned it the same as I got it, half full.

Borna B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Reuben Q. 
Clasificación:
5.0

Very kind and considerate staff.

manuel G. 
Clasificación:
5.0

The Uhual Representative lady (forgot her name older gal ) she's great. She takes her time and does things by the book. It might take a little longer but she's just doing her job. God Bless her ?? she's sweet and helpful.

Sara G. 
Clasificación:
5.0

Maria was amazing! Courteous and helpful!

Mary Ali W. 
Clasificación:
4.0

Im booked a 15' van at CA-74 about 1 miles where I live But this location closed due Covid19 So Maria she call me to pick up at her place it is cost 10 extra miles for one way total I have paid 20 extra miles x$.89 =$17.80 with is I'm not happy but it is over now

Tho N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hal L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

EXCEPTIONAL SERVICE :)

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chantel M. 
Clasificación:
3.0

El cliente no dejó un comentario.

sara B. 
No se han enviado comentarios para esta ubicación.

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