Customer Reviews for Zelienople Sunoco
(U-Haul Neighborhood Dealer)

Rating:

5.0

I would highly recommend Uhaul, Good customer service, easy to use.

Rating:

5.0

Very easy pick up and return!

Rating:

5.0

Very easy to deal with. Had to extend time of rental, and lady on phone was very professional.

Rating:

5.0

Nothing, everything we great.

Rating:

5.0

Everything was great.

Rating:

4.0

The uhaul location should get a spare key for the vehicle. I can’t believe that you rent trucks and there is only one key.

Rating:

5.0

Very good service at the Zelienople Sunoco U-Haul

Rating:

1.0

The U-Haul requirred was fine -- all about the rental was fine. How the the two movers were awful. I picked two men from Brown Moving and Storage, LLC list supplied from U-Haul. I was contacted one day ahead and all was fine. They were to arrive to start 8:30 a.m. , but at 9:15, I was called that the "movers should be there 10 a.m." No one came and 10:15 and was told that he wasn't sure - he could not reach them. Possible a flat tire, but no contact . This was totally unexceptable. I cancelled and me(76 yr old,), my daughter, and her neightor had do a total house of furniture, etc. NEVER, NEVER include this company in your list of movers. Until you do thorough evaluation that they are responsible, it should NEVER be included. Kathleen Kellinger

Rating:

5.0

Quick and easy

Rating:

3.0

The issue is more than just this location. I went online to make my reservation, and it set me up with a 3:00 a.m. pickup for a vehicle which I did not want. By the time I got to the location that I wanted to pick it up from the vehicle had already been rented out a second time. Which required me to go up to zillionople to get the truck that I wanted. This also required me to use more miles because the other location was about 5 to 10 miles away from the original location. I'm angry and frustrated not necessarily at the store but the whole U-Haul experience. If you can pass the speed back on to somebody above who looks over the region, I think it could provide them a good opportunity to do better. Thanks

Rating:

1.0

I was called and told they couldn’t find the uhaul after I dropped it off.

Rating:

3.0

Zeli groups seemed confused on the receiving end. All worked out ok but they were unclear on how to proceed

Rating:

5.0

Super easy and quick pickup and return. Great location to work with!

Rating:

2.0

The 24/7 was setup. I arrived at 630am for my 7am pickup and it had been changed to wait to site opens at 8am because they forgot to put the key in the lockbox. Had to come back at 8am. Had people I hired to help pack waiting the whole time. The interior was dirty, coffee stains all over dashboard.

Rating:

5.0

The cargo area had previous ropes tied on the side wood. There were miscellaneous screws in the cargo area. It was very apparent no one looked at or cleaned the cargo area. The handle for the door was broken on the drivers side door. The trucks should go through some checklist or process to ensure they are clean and mechanically sound.

Rating:

5.0

It was all good. Kathy Ufner

Rating:

2.0

The vehicle cab wasn't clean. The location didn't have the furniture pads we asked for. The woman working when we dropped off the vehicle made us take the dolly back to the storeroom because her foot was hurt, she asked me what the mileage was on the truck without verifying it for herself, and she didn’t know where the printer was to print our receipt. I still haven’t received the emailed receipt!

Rating:

5.0

They were very accommodating to my needs

Rating:

3.0

The app for drop off was difficult to use. The location failed numerous times and never could upload a photo. This feature needs to work better. Thank you.

Rating:

5.0

Do not know. It was fast and simple to get the truck and to return it

Rating:

5.0

Clerk at Sunoco, Zelienople, PA was terrific very professional.

Rating:

5.0

You have already improved the major problems of reservations being deleted. 2 years ago my reservation was cancelled by someone who worked at The General Rental Center in Cranberry twp 16066. The owner had no other vehicles for me at the time. And all I got was "sorry". We have a birthday party every year for my son and use Uhaul to transport a grill tables etc for the party. That morning was a disaster for us. You were great as a company and compensated us with a check, which we never cashed. You did more for us than the rental center did. I was using a competitor until until you changed the way reservations were made. Thank you!

Rating:

4.0

I was not able to log into the website when I dropped off the truck after hours and I had to get charged the extra $20. I am still not clear how to set up a password.

Rating:

4.0

Provided padlock with no key — that is not an advisable practice. The app would not let me pick up the vehicle — had to rely on the Sunoco convenience store attendant to get the keys. One of the rear view mirrors went out of alignment every time I shut the door. Dusty cabin and box.

Rating:

3.0

Make sure all your equipment is maintained and updated. Make sure the ignition is together.

Rating:

3.0

My pickup was not ready when I got to the location. I was told that the key for the U-Haul was never put in the lock box so I had to wait till an employee arrived to get my U-Haul.

Rating:

3.0

I am extremely frustrated with the service that I received through UHAUL. I had called twice ahead to ensure that there was a 10’ truck available for the move that i was planning. The employee ensured me twice that it was available and it was $19.95 and an additional .99 per mile. I drove 45 minutes out of my way to pick up this truck for them to tell me that it was a $100 flat rate. He then proceeded to tell me that it would be cheaper for me to take the stick, drive it 45 minutes to drop off the furniture that i was purchasing, to then drive it 45 minutes BACK to the sunoco to return the truck and then drive 45 minutes back to my house. He ensured me that I would be “saving so much money.” A 2 hour trip turned into an all night ordeal for me to basically be spending the same amount of money. If i would have known that this was the case, i would’ve chosen one of the MANY options that i have closer to my house. When I asked why the $100 was a flat rate and not the $19.95 + 0.99, he could not give me an answer even after calling his boss. Going through this company was a complete waste of my time.

Rating:

3.0

My rental was double booked. My scheduled location didn't have the truck I reserved. The person who I spoke to on the phone to move my reservation was very helpful, but this situation was unacceptable.

Rating:

1.0

Possible the worst experience of my life. The mobile pick up wouldn't work. The rep on the phone was unprofessional yelling at me on the phone HEY! as I picked up when it was passed to me by the lady at the counter. They gave me a different truck that was dirty and it broke down on the way back. The emergency brake came on for no reason at a stop sign then it would not release. I should have spent the extra $10 for a budget truck.

Rating:

5.0

Perfect transaction. Owner was super friendly and very helpful. Highly recommended!!!

Rating:

2.0

Took almost an hour after I got to this location to get in the u haul because the software wouldn't work. And my card was already in the system from when I reserved the truck.

Rating:

5.0

I was supposed to pickup my truck at Rt 65 Motors in Ellwood City. I lost time having to go to Zelienople, but they did compensate for mileage

Rating:

2.0

I called on Tuesday asking to rent a smaller truck the next morning, but when my husband went, the only truck was a 20' one. We were on a time schedule and had no choice. Paid $20 more, plus 20 cents a mile for for 60 some miles. NOT HAPPY ABOUT THAT.

Rating:

5.0

The clerk at the Sunoco gas station was very helpful. Since I have never driven a truck before, she helped by backing it up and turning it around for me in their lot. I’m am extremely grateful and she did it all in horrible snow conditions.

Rating:

4.0

The notification was nice that things had changed. Location to me was better than the original. People with uhaul were very accomodating. This was not the first time I have used uhaul before and will use them again if need be. Very pleased.

Rating:

1.0

Poor communication. Truck was not available for 24 rental and we were not informed prior to arrival. Other vehicle was available but not offered. Charged late charge for YOUR mistake. Never again.

Rating:

3.0

a bit disorganized and rude

Rating:

2.0

The truck had damage on the passenger side, big gash but was issued to us anyway. The original pick up and drop off locations were changed which was very inconvenient and frustrating.

Rating:

3.0

I had to wait on U-Haul to pick up the truck. The owner of the Sunoco was very nice. She had to call U-Haul while I waited 15 minutes. Truck was in the lot ready to go, but U-Haul's system wasn't.

Rating:

5.0

When I made the reservation, I requested to have the UHaul dropped off at this location since if ti only a few minutes from our final destination. Per the contract, we didn't have to drop off the truck until before 8:00AM on 06/23/19. My to my surprise, I was driving on the way home (after being on the road for 9 hours) and received a call from a UHaul dealership in Butler PA. He wanted to know when we were dropping off the UHaul and wanted to know if we could drop it off at his facility since he has the truck rented out again instead of in Zelienople. I was shocked and pissed!! For starters, we can per the contract keep the UHaul for 24 hours. And two, why would I drive 20 additional miles out of my way to drop off the truck when that was not in my reservation? I thought that was very unprofessional of the gentleman to contact us as a customer to "help" him out. It is not our problem, that the truck was overbooked. He did say that he would waive the miles restriction, but that is still unacceptable. We ended up returning the truck to the original location in Zelienople and that gentleman was also very accommodating. We have rented UHaul's in the past and have never had these problems. From making the reservation to dropping off the truck - this entire process was very frustrating . It makes me really wonder if I would need another rental truck in the future, if I would choose this company. Seems to me that there should be more training in customer service satisfaction. I guess this company does not have that at their top priority.

Rating:

5.0

She was very helpful. I told her my experience and showed sympathy and told me to call uhaul. I left the metal pieces and the grinding wheels in there in case someone wanted them back.

Rating:

1.0

After not having the truck we reserved, customer service and management could have cared less.

Rating:

2.0

Truck was dirty and I was given the wrong truck. I had to go back and switch to one on my paperwork

Rating:

5.0

Better signage for U-Haul returns. Wasn't sure I was in the right place at first.

Rating:

4.0

Wasnt bad, they are open great hours for sure. There is only 1 person and they cannot leave the building so you have to unhook the trailer solo. I am a fit military guy in my 30s so not an issue for me. Others might have had problems lifting the tongue of a 6X12.

Rating:

3.0

This was my First time to rent a U-Haul vehicle, everyone was helpful and the truck was ready to go. We loaded the truck and went on our way !