Customer Reviews for Z Auto
(U-Haul Neighborhood Dealer)

167 reviews

8874 Seminole Trail Ste B   Ruckersville, VA 22968

(434) 985-1199

Location Hours

  • Mon-Fri: 10:30 am - 5 pm
  • Sat: 12 pm - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed

Services at this Location:

Contact Us

(434) 985-1199

8874 Seminole Trail Ste B
Ruckersville, VA 22968

Services at this Location:

Location Hours

  • Mon-Fri: 10:30 am - 5 pm
  • Sat: 12 pm - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

TODD S. 
Rating:
4.0

Customer did not leave a comment.

Craig T. 
Rating:
5.0

Excellent, timely service! Very professional and friendly!

John C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

EDWARDCLIFTON R. 
Rating:
4.0

hard time finding attendant to unlock the door at 11am

LARRY P. 
Rating:
5.0

We had the most pleasant experience reserving, picking up and dropping off a U-Haul trailer! Everyone was knowledgeable and friendly!

WILLIE H. 
Rating:
5.0

Was really polite

CHRISTOPHER S. 
Rating:
5.0

Very friendly and understanding.

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

ALISA C. 
Rating:
5.0

This was the easiest rental I've had so far, last minute and easy to return!!

JENNIFER S. 
Rating:
5.0

Customer did not leave a comment.

Randy D. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Great service!

MICHAELLOUIS G. 
Rating:
3.0

Drop off was extremely easy. Took a total of about 10 minutes to include back the trailer into a slot.

KENNETH F. 
Rating:
3.0

The truck is extremely dirty when we picked it up. They also didn't have the dolly that I paid to use. I was offered a $20 discount which I have not seen yet. When returning the truck through the app, it asked if the truck was dirty.. I selected “yes.” Then at the end was charged an additional $25 cleaning fee when the mess was in fact not from me. Extremely unhappy.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA C. 
Rating:
5.0

Miss May was very helpful.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

PAULMICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

The lady that helped us on 8/16 was wonderful & called me to let me know the truck was ready! Great experience thank you for all that you do!

CLYDE M. 
Rating:
5.0

Customer did not leave a comment.

STANLEY M. 
Rating:
5.0

Painless to do business there.

THEODORE S. 
Rating:
5.0

Everything was great, thanks for your help.

HERBERT P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
4.0

Customer did not leave a comment.

ALEXIS T. 
Rating:
5.0

Customer did not leave a comment.

CARL B. 
Rating:
5.0

On line service is horrible

TROY M. 
Rating:
5.0

As for Z Auto and Hill Top at zion worked to get get me what I needed when the Uhaul website let me down. David at Hill Top saw my reservations but had none on site. So he found me a an auto transport at Z Auto. Then I got a phone call at 2:30 asking if I was going to pick up my reservations reserved for 1:30 in a location that I no clue of. Uhaul needs to work on the web site bad because my reservations was for a 10am pickup at Zions Cross roads Va with Hill Top. U haul needs to help support its team better. As for Z Auto and Hill Top thank you so much helping me get out of a jam.

MICHAEL A. 
Rating:
5.0

Everything great

DOUGLAS W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
1.0

Absolutely unacceptable customer service very rude! Overcharged me for mileage and when I called to complain she hung up on me!

Casey B. 
Rating:
5.0

Good customer service

WHITNEY B. 
Rating:
5.0

Great, just a little far away

MARK L. 
Rating:
4.0

The young lady that check me in was very nice. The truck I got should have been traded a long time ago. It had over 150,000 miles on it, sounded like it was going to come apart and rode like a log wagon. The windows were dirty.

ROGER C. 
Rating:
5.0

Customer did not leave a comment.

WHITNEY B. 
Rating:
5.0

Customer did not leave a comment.

Hector G. 
Rating:
2.0

The 10 foot truck I reserved on April 5th for pickup in Charlottesville on May 17 was not available anywhere in Charlottesville. What is the point of a reservation?? To get a 10 foot truck I had to drive to another city 20 miles away. A bigger truck would not fit in the crowded alley near the university where we needed to load up. I was told by Ann at the UHaul 800 number that I could use my phone to pick up my 10 foot truck at 8:00 a.m. on Monday May 17 in Ruckersville. I drove all the way from Charlottesville VA to a Ruckersville VA. to be there at 8:00 a.m. but when we tried to use the app, we were told that that truck not eligible for remote pickup. Wasted two hours on a busy moving day because of faulty information by UHaul. Extremely upsetting and would not trust you with my move again.

ELANA W. 
Rating:
5.0

The vehicle was well-maintained but NOT as clean as it should've been. There was a beer bottle in the cab and a used insulin syringe in the passenger side.

CHRISTOPHER H. 
Rating:
5.0

Always friendly staff, thanks!!!

STEVEN P. 
Rating:
3.0

Customer did not leave a comment.

GREGORY W. 
Rating:
1.0

Rented me a smaller truck than 15 feet.

KRISTEN B. 
Rating:
4.0

Customer did not leave a comment.

Dennis T. 
Rating:
3.0

The orange key drop box was broken and the signage was confusing as to where you needed to drop off the key after hours

Erika R. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

N/a

DEREK L. 
Rating:
1.0

I understood I would be charged for the gas I used but a $30 extra refueling fee on top??

BRIAN L. 
Rating:
4.0

Footwells and inside of truck were covered in muddy footprints. Had to clean before putting our furniture in the truck.

John B. 
Rating:
5.0

Customer did not leave a comment.

ERNESTINE P. 
Rating:
5.0

Give Jenn a raise. She was able to accommodate me and another customer with the same pickup. She was personable and friendly. I now have my rental place as long as I live in Greene County.

DEBORAH B. 
Rating:
5.0

This is the third time renting a u haul trailer. Each time, there was something wrong with the trailer. The first time, I had to fix one of the running lights. The second time, the trailer had a bad wheel - - it was rusty and the valve stem was leaking air. The third time, another bad running light and a bolt that held the body to the tongue was missing. I had the fix that before the trip. It seems there should be some sort of periodic inspections of these trailers by somebody who knows these things.

WILLIAM S. 
Rating:
1.0

Not charge people for things they don't ask for.

Bob O. 
Rating:
5.0

I woul like to speak to someone about the payments charged to card. We are in a pandemic and have been been charged with no where to move almost 700$. Due to a slum lord. Not being responsible his property and harassing and slandering my name should be responsible. We have a child with nowhere to go. And need help. Someone please cal me at 434-987-8100

Jeremy J. 
Rating:
5.0

Customer did not leave a comment.

ERIC N. 
Rating:
3.0

The bathroom was far from the office and unclean and lacked toilet tissue and the toilet clogged.

JESSICA C. 
Rating:
5.0

Customer did not leave a comment.

WENDY H. 
Rating:
5.0

The employee was very helpful answering all our questions and getting us out the door quickly.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

SIKANDER K. 
Rating:
5.0

Customer did not leave a comment.

Chasity H. 
Rating:
2.0

I was very uncomfortable having to use a drop box and not have a human contact on either side of this rental. The passenger seat in the van was covered in dog hair and the side window was covered in slobber! I returned this vehicle with more gas than what it had to start so I felt the extra six miles should have been waived- but without anyone there in person I couldn't even discuss this.

Dotty P. 
Rating:
4.0

Customer did not leave a comment.

Todd M. 
Rating:
2.0

Significant issues with 24/7 check in had me out in the cold on the phone with Uhaul for almost an hour. App was terrible. Solution on my second call to Uhaul was to have me go through web browser rather than App. People who helped were very nice but check in was Very inconvenient and set me off schedule for my weekend move.

Mike F. 
Rating:
5.0

can't improve on perfection, both ladies checking vehicle out and in were very professional

PHILIP T. 
Rating:
5.0

Customer did not leave a comment.

SAMEDSEN J. 
Rating:
5.0

Customer did not leave a comment.

KATIE B. 
Rating:
5.0

Customer did not leave a comment.

CATHY J. 
Rating:
5.0

Customer did not leave a comment.

Erin G. 
Rating:
5.0

Customer did not leave a comment.

Daryl P. 
Rating:
5.0

Easy drop off.

Gina G. 
Rating:
5.0

Customers need to make sure they clean up after themselves!

CHRISTINE R. 
Rating:
5.0

Reps were great at both the pickup and drop off locations.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
4.0

First time using 24/7 or this location, was accurate to what I was told to expect. Unrelated to the location, 24/7 needed two sources (such as an alternate contact AND a passport!?) to security check, which is a little overkill and not always possible for the customer.

Matthew H. 
Rating:
4.0

Drop off took no time at all but the person at the Ruckersville location was not capable of unhooking the car hauler. Another none issue with me because I was able to unhook the car hauler myself.

Dennis C. 
Rating:
4.0

Missing dolly as requested but overall everything else was fine. Would recommend.

Ashley W. 
Rating:
5.0

Customer did not leave a comment.

EDWIN FRANKLIN H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy N. 
Rating:
5.0

Customer did not leave a comment.

ZAHERR SINAN K. 
Rating:
4.0

Would have rated excellent BUT I was not informed of the "pre-drive away" inspection requirement. When I stopped to top off the fuel, the link was inactive. Kept me wondering the whole trip what I'd get blamed for.

CARL THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN T. 
Rating:
5.0

Customer did not leave a comment.

Sarah L. 
Rating:
5.0

I ordered a 20' truck ahead of time, and it was prepped and ready when we came to pick it up. The drive was comfortable, the truck easy to drive, and it held the 2-bedroom boxes and furniture with room to spare. I was very pleased with the service and thought the price was reasonable for a 4-day rental. Thanks to the Ruckersville, VA U-Haul service for all they did!

William R. 
Rating:
5.0

My emailed contract is a bunch of gibberish.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Max D. 
Rating:
3.0

Make sure the contract is correct before trying to leave the customer.

Michelle D. 
Rating:
4.0

I was very frustrated by the check-in & check-out experiences overall. I had to take pictures of everything, via my phone, even with my other truck which we picked up during regular hours. It felt like using a giant vending machine. I did not get the amount of pads I requested & -via again my mobile device on-line- had to make notes about it. I like u-haul overall & have used them multiple times but these experiences left me "drained," especially as it took up to much time needed for actual moving. Separately, this location is not easy to get in & out of & a map posted for exiting with the farther driveway would be beneficial.

Kirsten C. 
Rating:
4.0

Truck was clean. But did not run well missed very badly. And could definitely use a new shocks. Road very very rough.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Helen M. 
Rating:
2.0

Make sure all lock boxes work so customers can easily And quickly access their keys

Dylan W. 
Rating:
5.0

Customer did not leave a comment.

Terri K. 
Rating:
3.0

There was a couple "living" in our u-haul. Luckily they were not in the back when we drove off however "everything they owned was." When we returned the truck they were waiting and very appreciative we had returned their items back to the truck.

Nathan T. 
Rating:
1.0

don't tell a customer is only $40 to keep the uhaul 1 more day, then charge them $157. I also requested a follow up about these charges and was not contacted, so i have submitted a credit dispute with my credit card company. very poor experience, i will likely not use uhaul again if they don't take care of this charge and will also refer all those under my influence through social media to avoid uhaul and go with the competition.

ZACHARY H. 
Rating:
5.0

Customer did not leave a comment.

Donald N. 
Rating:
1.0

I had such a hard time with Uhaul on this particular move. I made reservations to get the truck a month ago and just hours before I needed to go pick it up my truck you are canceled and said the truck wouldn't be there. It seem like every week something changed with my reservation which I thought I confirmed over and over again and back to the phone and all of the Customer Service agents. I was told I was going to receive a discount for the trouble that I had been through. And the girl in Ruckersville had no mention of that on her end. Also she charged me for 240 some miles when I only drove 172 miles. So I was overcharged and overcharged and overcharged. I would never recommend Uhaul to anyone. Ms. Trenchard

Catherine T. 
Rating:
5.0

Customer did not leave a comment.

Kenitra W. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Courtney P. 
No reviews have been submitted for this location.

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