Comentarios del cliente para Z Auto

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Z Auto

Grado total:

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Pamela M. en

Grado:

Very friendly and nice. Again we did not like the new system. We had to insist on this drop off location after we were assigned a location 30 minutes away from where we needed to be! The operators don't know to local area and it's ridiculous to have them assign what works for the individual renting the equipment.

Taylor S. en

Grado:

Horrible experience. Broken wind shieldbrakes we’re going out. Not to mention charged my account 2 separate times when it was not too suppose to. Will NOT RECOMMEND!!

David U. en

Grado:

They were not open when I arrived, showed up well after the listed opening time, and had to go through the whole rental process a second time over the phone. Was not given a drop off location was told to look one up online.

EDWARD J. en

Grado:

Very helpful

Kenneth W. en

Grado:

Your check-in procedure was better and faster, though I don't understand the need to take a picture of the trucks location, if gps already places at the store location.

Shawn M. en

Grado:

El cliente no dejó un comentario.

Charles M. en

Grado:

We had to keep the truck a few hours longer than normal due to some severe weather encountered on the trip. We returned the truck the day it was due. We did not receive notice that we were being charged for an extra day until I received an email on 8/13. The truck was returned 7/21. This email also mentions sending our outstanding balance to collections and is charging us a cleaning fee which we are disputing. It’s hard to pay a bill if you are not notified that something is due! I am still waiting on a call back to correct this situation. We have rented several trucks from U-Haul in the past year and this is the first problem we’ve had. Please advise!!!

Kenneth W. en

Grado:

The location was still closed when I dropped off the truck and there were no problems returning the truck online.

Janice A. en

Grado:

El cliente no dejó un comentario.

jerry v. en

Grado:

Return phone calls. Extend store hours to be open on Wednesday and Thursday.

Michele B. en

Grado:

She was so nice and easy to work with on our return, thank you!

Natchada A. en

Grado:

El cliente no dejó un comentario.

Zuljaleel B. en

Grado:

El cliente no dejó un comentario.

Shannon K. en

Grado:

Make sure the dolly and pads are in the truck

CURT G. en

Grado:

The young lady assisted in the trailer disconnect and was very friendly. She inquired about my overall experience.

russell b. en

Grado:

Location was clised when the truck was turned inn

Ashley S. en

Grado:

the pickup location was fine. the app was a pain to use and having to have multiple people called as "alternate contacts" was a disaster. I should have been notified that this would be required prior to trying to pick up the truck, so I could have people available who would answer the calls. Most people don't answer out of state calls that they don't recognize because these are usually telemarketers. Actually getting a truck was a TERRIBLE experience. Our original reservation was made 2-3 weeks prior to needing the truck. The day before, I get a call from Uhaul telling me that the closest truck was 100 miles away!. The woman I spoke to wasn't the least bit helpful. She wouldn't look elsewhere to try to find a closer truck. Adding 4 hours and 200 miles round trip to our move, which was only 200 miles itself was ridiculous. The lady became rude when I told her this wasn't acceptable. She said i could either take it or cancel the truck. That obviously wasn't an option as we were selling our house and had to be moved out. We also had movers scheduled. I decided to check what was available on the Uhaul website directly, since this lady couldn't be bothered with customer service. The website let me book a truck 10 miles away. Well, 20 minutes later, I receive another call from Uhaul telling me that truck I had just booked wasn't actually available and that none were available in a 75 mile radius. This lady was actually helpful and looked at several locations and different pick up dates/ times. She ended up finding a truck for us that was 35 minutes away, but we couldn't pick it up until the following morning. Not ideal, but acceptable. Unfortunately, that required us canceling our movers. We had to hire other guys at a higher cost. I also never saw any credit of $50 for the unavailable truck/having to change locations. Uhaul also charged me for extra mileage, which is ridiculous, since they were the cause of the extra miles. Just a REALLY bad experience overall. I would have cancelled the whole thing if we'd had any other choice. I will absolutely NOT be using Uhaul again. Truly AWFUL.

Jose A. en

Grado:

El cliente no dejó un comentario.

Steven M. en

Grado:

El cliente no dejó un comentario.

john g. en

Grado:

When I dropped off the truck I was 3 hours past the original drop off time. The lady said that the truck had to be cleaned inside the cab but I told her that it was even dirtier when I received it. The next day I checked my credit card statement and she charged me an additional 83 dollars. This is not right, I understand I was a few hours past the scheduled drop off but considering all the trouble I had to go through, I think the extra charge is ridiculous. I will NEVER use uhaul again!!!!

Joseph P. en

Grado:

The people at the location are great... The App system you have is not really reliable. I had to run around in circles for over 90 minutes because your app license approval system for checking-in is lacking data bases for US territories. And by the time things got worked out, my reservation had expired so it took another round with customer service. Next time, I'll wait until the office is open. The 24/7 pick up option really isn't a viable option.

SCOTT D. en

Grado:

Management was very understanding after some difficulties I experienced while I was moving my household. I was glad I went there.

Michael A. en

Grado:

Personnel was very helpful. We are very please.

Phil S. en

Grado:

think it is real crappy you charge more for cash should be lesss not as much bs

Edward W. en

Grado:

Great customer service. I had no reservation just stopped in and was on the road with a car carrier with no issues. Very friendly owners...

Roger R. en

Grado:

El cliente no dejó un comentario.

Mary W. en

Grado:

Could never reach anyone on the phone.

Paul D. en

Grado:

They were perfect !!!

Steve D. en

Grado:

Wonderful pleasant people to do business with. Top notch service.

Mirtha C. en

Grado:

El cliente no dejó un comentario.