Rented over a Holiday weekend and wanted to return the trailer early but because I was uninformed that a person does not physically have to be present to turn trailer in. There was a phone number on the door however when I called no answer so I maintained the trailer for an additional day due to a lack of understanding of how the process works. If the camera is the check in then someone should have probably answered/returned my call when I pulled in on the 4th of September 2023 and then exited with trailer due to not wanting to leave it without gaining credit. Overall happy with the equipment and service, but please refer to comments.
Kevin L.
Customer Reviews for Your Way Auto Mart Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was helpful and provided many answers to move. Wonderful personality and professional. Thank you for making my move less stressful
Esteban G.The person who helped us was polite and patient. She was very helpful
DAISY L.Great experience
byron D.We wanted a 20 foot truck and got a 15 foot truck. We didn't realize this until we had half of our stuff in the truck. We could not fit everything into the truck, so we had to go back to Fayetteville NC the next day to rent a 10 foot truck and bring the rest of our stuff back to Gastonia NC. We had to put more money out then we should have had to.
Everett D.This was a very helpful team. Answered all my questions and were transparent about the rental process.
Mariano M.Our van was on empty.
DAPHNE F.Customer friendly, positive attitude and hassle free.
Rick S.No one was there...dropped key in drop box..spoke with someone on camera device attached to nuilding
Laura R.Truck has no gas fuel like it's has to be !
CRISTHIAN G.Very friendly.
Robert M.I only used it one day
GLENN S.These guys were so nice they allowed me to drop truck and hauler at there place and checked me in. After a 33 hour drive and unloading a 26 ft truck I was exhausted so I appreciated them very much
MARION C.No issues with the trailer I rented. Drove over 3500 miles and no issues.
BRIAN J.I was redirected to this location after trying to log in for over an hour at the location I was supposed to pick up from & being on the phone with customer service for an additional 34 minutes. This location was 20 minutes (in the opposite direction) from my other pick up point so that added more mileage & more gas returning it. I lost over 2 hours of loading time, which caused me to lose 2 hours of the help I had arranged for, which in turn made me have to move more by myself & the loading to carry over into the next day. Of course the next day was POURING rain all day causing me to have to keep the truck an additional day. Usually I have good experiences with U Haul but this was a total mess. Nothing against the location I ended up renting from the reps were nice but the rest of the experience was highly disappointing.
JESSIE Y.The customer service lady came in on Sunday a day they are normally closed to help another customer making it even easier for me to turn in our trailer
Robert L.Super helpful.very nice people
Timothy F.Was overcharged $80 ($40x2) for "wrong destination" charge. Both contracts (vehicle and trailer) indicate Your Way Auto Mart as drop off location. At no point did I receive an email or phone call to indicate any change. Need an explanation.
JEREMIAH W.