Customer Reviews for Your Space Storage at Owings Mills
(U-Haul Neighborhood Dealer)

2,437 reviews

11050 Red Run Blvd   Owings Mills, MD 21117
(Accross from Royal Farm Store)

(410) 902-4403

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–3:30 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(410) 902-4403

11050 Red Run Blvd
Owings Mills, MD 21117
(Accross from Royal Farm Store)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–3:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No waiting times and friendly staff members who always great you with a smile

Shalynn Mills-Arasanmi 
Rating:
5.0

Customer did not leave a comment.

Lisa Hutton 
Rating:
5.0

Customer did not leave a comment.

Lisa Hutton 
Rating:
5.0

Before y'all bill a person figure out what's going on first. I got billed for something that seem like y'all mistake and the response was awful and nonchalant when I said this wasn't right!

Unique Jones 
Rating:
5.0

Customer did not leave a comment.

Kellie Pearson 
Rating:
5.0

Front desk manager was outstanding

Marcella Brown 
Rating:
5.0

Plenty of space for parking of large Uhaul truck

KEVIN BYRD 
Rating:
5.0

Make sure the trucks are awept out and was a little concerned that the tire monitor was lit up but the truck ran great and the lady at the desk was very polite thanks

Keith Jones 
Rating:
5.0

Customer did not leave a comment.

Troy Miller 
Rating:
3.0

Customer did not leave a comment.

Harriett Knight 
Rating:
5.0

Customer did not leave a comment.

Christine Jefferson 
Rating:
2.0

POOR experience overall. To start, the vehicle was buried in the back of the lot and my Fiancé was instructed to go get it, not great customer service. Then upon arriving at the vehicle he noticed the vehicle was VERY dirty inside, had leftover equipment (handcart), air fresheners, etc. It was clearly not touched or prepped by UHAUL staff upon return. To top it all off, when we planned on returning the vehicle a couple days later, we were impacted by a snow storm so had to delay a day for returning the vehicle. We find out our initial quoted billing based on the daily rate and mileage (close but less than estimated) totally changed and put us in a different pricing tier, truly a BAIT-and-SWITCH. To sum up our experience as loyal UHAUL customers; the vehicle was terrible, customer service was terrible, and poor business practices were deployed. NOT IMPRESSED.

Jeannie Van Metre 
Rating:
4.0

Customer did not leave a comment.

troy miller 
Rating:
5.0

Customer did not leave a comment.

terry tatum 
Rating:
5.0

Customer did not leave a comment.

TROY KING 
Rating:
5.0

Customer did not leave a comment.

Guanquoi Zawolo 
Rating:
5.0

Make sure u guys tune the truck before giving it too the customer

Larry Pratt 
Rating:
2.0

It was closed and i was told it would be open until 9 pm

Charles Miller 
Rating:
5.0

Customer did not leave a comment.

Curtis Floyd 
Rating:
5.0

Customer did not leave a comment.

Lynn Brown 
Rating:
5.0

Keep doing what you are doing

Mebrahtu Desta 
Rating:
5.0

Make it more affordable.

Saroj Kafle 
Rating:
4.0

Customer did not leave a comment.

Melvin Edwards 
Rating:
5.0

Customer did not leave a comment.

Linda Harris 
Rating:
5.0

Customer did not leave a comment.

Robert Mcdonnell 
Rating:
5.0

Customer did not leave a comment.

Angela Johnson 
Rating:
5.0

Customer did not leave a comment.

Godfrey Logan 
Rating:
1.0

Truck need lot of work side mirror was broke and shocks broke too

Atif Shabir 
Rating:
2.0

Equipment dirty. Couldn’t use app to pickup truck. Customer service had me changing settings on my phone and still took up to an hour to resolve so I could pick up truck. Although she was very nice and helpful, No discount was offered, only an apology.

Corbett Logan 
Rating:
5.0

The equipment smelled like smoke. Lighters were left in the vehicle and signs of marijuana were left - seeds and stems. Had to spray down the vehicle with Lysol.

Paul Ostrowski 
Rating:
3.0

I went to the location two days in advance and made a reservation. I wanted to pick up the truck an hour before the location opened and they said I would get an email telling me how to access the key. I never got one from U-Haul and had to wait for the location to open to get a truck. I ended up being an hour and a half behind schedule. Other than that the truck was fine.

Brian Biesecker 
Rating:
5.0

Customer did not leave a comment.

RENEE EVANS 
Rating:
5.0

Thank you. Everything flowed nicely on this day, starting with a fresh morning greeting from the U-Haul representative(Brianna) @ this Owings Mills location. Will definitely recommend & seek U-Haul again when needed.

GARRY LEVERE 
Rating:
4.0

Customer did not leave a comment.

Alla Miller 
Rating:
5.0

Customer did not leave a comment.

Steven Sykes 
Rating:
1.0

Customer did not leave a comment.

Oghenetega Mowoe 
Rating:
5.0

Customer did not leave a comment.

William Rosado 
Rating:
5.0

Customer did not leave a comment.

Edward Moore 
Rating:
5.0

Customer did not leave a comment.

Leisha Bettis 
Rating:
5.0

Customer did not leave a comment.

Christopher English 
Rating:
5.0

Customer did not leave a comment.

Albert Gorman 
Rating:
5.0

Keep up the good work

joseph washington 
Rating:
4.0

Customer did not leave a comment.

elton bembery 
Rating:
5.0

Customer did not leave a comment.

KENNETH JONES 
Rating:
4.0

you have to check the smell in that truck. it reeks. smells like animals were in it.

Carol Swan 
Rating:
5.0

Friendly and professional works for me all the time

karen scipio 
Rating:
5.0

Customer did not leave a comment.

Dawn Powell 
Rating:
5.0

Already a 10 out of 10 …

Michael Beayon 
Rating:
4.0

Finalizing the reservation took a lot longer than expected. Aside from that the overall experience (our first) was positive.

Lynn Ransome 
Rating:
5.0

Customer service was excellent. All details were explained fully. I would definitely recommend this location to all my family and friends

Dexter Davis 
Rating:
4.0

Please make sure there is gas in vehicles that you rent out. The vehicle I rented was on Empty when I picked it up

Michael Izard 
Rating:
5.0

Customer did not leave a comment.

Lawanda Whittington 
Rating:
5.0

Customer did not leave a comment.

Dante Towles 
Rating:
5.0

Customer did not leave a comment.

Julian Mathis 
Rating:
1.0

The rate online said 32.99 I was charged $98 and $20 for after hour fee the truck was dropped off by 2 pm

Shaneen Morant 
Rating:
5.0

Customer did not leave a comment.

John Wojcik 
Rating:
5.0

The staff was nice and helped me through the process.

John Fisher 
Rating:
5.0

Customer did not leave a comment.

Charles Ciraolo 
Rating:
4.0

Customer did not leave a comment.

Gabe Samuels 
Rating:
5.0

Use this location because the customer service is great, staff are helpful and friendly.

Dominique Gaines 
Rating:
3.0

Something sticky was spilled in the back of the van that smelled like seafood and was not cleaned up. Mobile app was not working and desk clerk was unable to check me out. Took me 30 minutes to try to check out with the app in the lobby.

Richard Vanveldhuisen 
Rating:
5.0

Customer did not leave a comment.

Lachuna sheppard 
Rating:
4.0

Could have been clearer where to park the truck. I was charged for extra mileage even though the agent told me they would add 15 miles to my allowance since they moved my pickup location.

JOE MEHRTENS 
Rating:
1.0

Nothing!! I’ll never rent a U-haul truck again!!!!

Margo Walker 
Rating:
1.0

Customer did not leave a comment.

James Williams 
Rating:
1.0

I have received several messages from U-Haul, but I have not rented anything from them. Their messages are simply annoyances to me.

Gene Park 
Rating:
5.0

Dont forget the stuff ordered tonout in the backnof the truck like the utility and furniture dolly rentals as well as the furniture pads ordered. Otherwise, everything else is just superb client service. Overall, satisfied! I have been renting here ever since and so far so good. I cannot judge one human error mistake for the overall satisfaction. Great facility, great staff, great truck, and excellent customer service indeed!

Reynald Villamor 
Rating:
5.0

Customer did not leave a comment.

Marsha Frisby 
Rating:
5.0

Customer did not leave a comment.

Jessica Jackson 
Rating:
5.0

The U-Haul representative that helped me on the day I picked up the truck, was very patient, kind and knowledgeable!

Carol Seales 
Rating:
5.0

Customer did not leave a comment.

DARRYL LEE 
Rating:
5.0

Customer did not leave a comment.

June Brewer 
Rating:
5.0

Customer did not leave a comment.

DARRYL LEE 
Rating:
5.0

Customer did not leave a comment.

Chequita BATTLE 
Rating:
5.0

The whole transaction was smooth, quick, and easy!

Mario Arevalo 
Rating:
4.0

NA

Quiana Winkler 
Rating:
5.0

Customer did not leave a comment.

LINWOOD BARTEE 
Rating:
4.0

Customer did not leave a comment.

Steve erleneier 
Rating:
4.0

Customer did not leave a comment.

Tony Lawson 
Rating:
5.0

Customer did not leave a comment.

Sonia Wilson 
Rating:
1.0

I was over charged! Still waiting for my refund

Achaunte Moore 
Rating:
4.0

Customer service was very good in person and on the phone. The truck needs to be retired. It was loud, the brakes questionable and I was unable to adjust the seat. I have had multiple rentals from this location without problems.

Mayess Turner 
Rating:
5.0

Customer did not leave a comment.

Stephen Winegrad 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Tune 
Rating:
3.0

I reserved hand truck and dollies. Although I reserved, they were all given away. I was not told, first come first serve. I was not told the location did not have utilities truck.

Rosemarie Gray 
Rating:
5.0

Don’t understand how a quote online can be different from the actual charge at the rental location. I would expect a quote online to be honored at the rental facility.

Richard Yaffe 
Rating:
1.0

The truck was broken. The heat did not work. Road side did his best but the vehicle was not repair. I was I. The cold for few hours while he was trying to repair vehicle. I was told I would receive a full refund. Not only did I not get a refund but I was charged $197.79 and $45.97. This is unacceptable.

Kijuana Walker 
Rating:
5.0

Customer did not leave a comment.

DAWN POWELL 
Rating:
5.0

Customer did not leave a comment.

Audrey Jennings 
Rating:
3.0

I had a hard time logging into the system the morning of the pick up. It would be nice to have the option of setting up the rental without having to use the internet/smart phone. I kept losing signal throughout the process. It took me 20 minutes to finally get into the truck. I understand this is the future but it would be nice to have another option. The truck's heat blower was not working. This would not be a problem except for the fact it was in the mid 30's when I picked up the truck. The truck was very clean and did run well.

Ryan Small 
Rating:
5.0

Customer did not leave a comment.

Sheryl Bruff 
Rating:
5.0

Customer did not leave a comment.

Travis Walker 
Rating:
3.0

Customer did not leave a comment.

Eric Davis 
Rating:
5.0

Customer did not leave a comment.

Pearline Holland 
Rating:
1.0

Car smelled extremely bad of cigarette smoke. I drove 5 miles and had to put in two gallons of gas to return the gauge to the same level. When I asked the person that rented me the truck about it he said it's not his problem and nothing can be done about it. Will use Budget next time. Get better representatives to improve experience.

Alexandru Mitroi 
Rating:
5.0

Customer did not leave a comment.

STEFAN LESLIE 
Rating:
5.0

Great customer service!

Valeria Smith 
Rating:
5.0

Customer did not leave a comment.

Nancy Green 
Rating:
5.0

Customer did not leave a comment.

BARBARA ROUZER 
Rating:
5.0

Customer did not leave a comment.

NAKIECE Hyland 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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