Customer Reviews for Your Space Storage at Owings Mills
(U-Haul Neighborhood Dealer)

2,172 reviews

11050 Red Run Blvd   Owings Mills, MD 21117
(Accross from Royal Farm Store)

(410) 902-4403

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 3:30 pm

Services at this Location:

Contact Us

(410) 902-4403

11050 Red Run Blvd
Owings Mills, MD 21117
(Accross from Royal Farm Store)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Major problem with the pick up. My reservation was for pick in lansdown md for dec 4 at 9am.But when i arrived i was informed there were no trucks available. The employee made a call and i was sent to another pick up point twenty miles away.

EDWIN S. 
Rating:
5.0

The windows inside were filthy, the wiper blades are bad

JOSEPH J. 
Rating:
5.0

Customer did not leave a comment.

NINA A. 
Rating:
5.0

The bait and switch in pricing is outrageous. The $19.95/day to $109 without explanation is entirely inappropriate. Once you put mileage in upon Mobil pickup you aren't able to opt out of CDW, and mileage cost increases. Three emails were sent to the email provided for a explanation and none received. We had to go to in-person to the location to understand how the price got to its final amount. The pricing scheme prays on desperation once someone actually needs the vehicle. At that point, you'll say “yes” to anything because you made plans to move. Hi

Ray Q. 
Rating:
5.0

The onsite manager was very professional and kind.

Deneen C. 
Rating:
3.0

Items rented were missing

Kristofer W. 
Rating:
5.0

It was a wonderful experience. Thanks

Henry C. 
Rating:
5.0

The phone system was not working. Even with the App. System was not working.

Chinedu O. 
Rating:
4.0

Customer did not leave a comment.

Brandon C. 
Rating:
4.0

This location did a great job fixing a problem from the 10425-10431 and, 10435 Reisterstown Rd, Owings Mills, MD 21117 location. Service was absolutely horrible, I arrived on Saturday morning at the Reisterstown Road location to pick up the truck that I had made a guaranteed reservation for, only to have to stand outside for 15 minutes because the place wasn't open, then to be told that they didn't have a truck for me. Horrible customer service by the young man Albert who complained that he wasn't even scheduled to work and that we (the 3 customers who were waiting would have to find someplace else). HORRIBLE CUSTOMER SERVCE by the man.

Carolyn L. 
Rating:
1.0

the two customer service representatives were so RUDE. especially the young girl. she was the worst!! apathetic and obnoxious. never will i rent from uhaul again

AIDA M. 
Rating:
5.0

Customer did not leave a comment.

Cory M. 
Rating:
5.0

I would like the mileage to already be annotated in the rental contract I would like to get my money back immediately as opposed to having to wait for it I would like for the truck to already have gas in it One representative said she was not feeling well and she didn't have a mask on. I would like a mask on representativeA. I think the main rep was outstanding She gave clear instructions Maybe the trucks could be parked with more space In between and the earlier rentals couldbe in front of the U-Haul truck line. Overall I like location staff. The staff was nice.

Lamont M. 
Rating:
5.0

Customer did not leave a comment.

Gwen C. 
Rating:
5.0

Customer did not leave a comment.

Antonio O. 
Rating:
3.0

Customer did not leave a comment.

Sudhakara K. 
Rating:
5.0

I've rented a 10-ft Uhaul truck TWICE in the past 10 days and it's always a JOY to work with Frederick and his Staff. Both Ms. Crystal and Ms. Ashley are TOP SHELF Representatives. Ms. Crystal is Always looking out for us. Thank-You. There's actually a Uhaul location much closer to where I live and my storage unit, BUT I just can't beat the Customer Service at "Your Space Storage" . . . The TEAM IS TOP NOTCH! Mr. Lewis

James L. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
4.0

Customer did not leave a comment.

AVA M. 
Rating:
4.0

Why bother to offer insurance if you will charge for damages anyway? I would not recommend UHaul again despite the equipment quality and the location because it's low morals to try and screw your customer for more money and hope they don't notice.

Robert G. 
Rating:
5.0

I thought the per mile charge was very high.

Patricia D. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Nothing needs to be done it was perfectly do everytime I come on

Patricia G. 
Rating:
1.0

Ash tray was full of ashes. Windshield rubber trim came off completely while driving. Had to stop and retrieve it on the highway. Truck smelled like cigarettes. Staff did nothing to correct the issues.

Dustin K. 
Rating:
5.0

Customer did not leave a comment.

lisa D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

Service was fantastic !

Dylan D. 
Rating:
5.0

Customer did not leave a comment.

Tanaya E. 
Rating:
5.0

Customer did not leave a comment.

Carolyn B. 
Rating:
5.0

Make sure the truck is free from leaks, my items got wet rust all over them

Jeane R. 
Rating:
1.0

Customer Service

Jennifer N. 
Rating:
5.0

Make sure the gas amount is correct. The gas had less gas than i was told it would be at the start. Becase I had to swith trucks the truck was to as clean as the first.

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

Rented blankets- did not know they had to be folded after use or I would be charged 25.00. Was told there was a sticker in the van I should have read. Perhaps good customer service would be to let the customer know when handing them the blankets that folding was required after use. I was too busy filling gas tank and making sure van was clean after use to notice a sticker in the van. Very disappointed with customer service, particularly when attitude when I called - no return call after I emailed and called first time- was “too bad”. Unfortunate rating since the van was good and it was available and convenient.

Debra K. 
Rating:
5.0

Customer did not leave a comment.

WALTER B. 
Rating:
4.0

Customer did not leave a comment.

Melony A. 
Rating:
5.0

Customer did not leave a comment.

Gazelle A. 
Rating:
5.0

It was a busy Saturday afternoon. The associate was friendly, professional and most of all quick! Would definitely utilize this facility again and recommend to others.

Kea R. 
Rating:
4.0

The only issue I had, was when I tried to pickup truck and app would not accept my photo. It said it wasn't me. After several attempts it finally went through. After that my experience with haul was awesome!

Rossana J. 
Rating:
5.0

Customer did not leave a comment.

Eddie H. 
Rating:
5.0

Customer did not leave a comment.

Kelvin W. 
Rating:
3.0

Do not advertise pickup locations when they're not even valid locations. I was to receive a call the day before I was supposed to pick up the truck in Eldersburg, MD. I never received that call. I went online to check the status of my order and noticed the changed my pickup location to the Red Run Blvd address. I called Uhaul and they informed me that the Eldersburg location that I requested was not even a valid location for one way rentals. I would have really been pissed if I would have showed up there to pick up the truck and found out I had to go to another location 25 minutes away. The rest of the process was uneventful.

Larry D. 
Rating:
4.0

Customer did not leave a comment.

Gina S. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
3.0

Definitely not well maintained. The truck they rented to me was horrible. The passenger side rearview mirror became loose and would not stay in place. It's very hard to drive a box truck on the highway (changing lanes) with one mirror or to back up. I felt I was provided an unsafe vehicle.I called the rental location and they said I could stop in a nearby Uhaul dealer. They did tell me the mirror just needed tightened. Luckily I had my toolbox with me and tighted it - unfortunately while dirive back it got loose again. When I went to drop off the truck I asked for a discount (reduce the cost per mile) but they said they could not take anything off the price. I would not want anyone else to have to deal with this issue. The trucks alignment was way off and it got maybe 10 miles per gallon (this is a problem because you also had to refill the gas).

Joseph Y. 
Rating:
1.0

The truck stop 3 times with a mechanical problem. Had to sit for 20 or 30 before it would start. Didn't receive any type of discount.

Eugene W. 
Rating:
5.0

Great

George W. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Customer did not leave a comment.

MARTINE B. 
Rating:
4.0

Customer did not leave a comment.

Justin G. 
Rating:
5.0

Customer did not leave a comment.

Vignesh M. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

The counter agent was extremely helpful when i ran into problems with the mobile app.

Dan D. 
Rating:
5.0

Really had a smooth rental visit with everything and everyone from the day of pickup to the return of the truck was professional, kind and knew their jobs, don't have any negative comments, Thank you very much!

AUDREY C. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
4.0

It would be helpful to have full tanks of gas in the truck to start.

Michael S. 
Rating:
1.0

On Sunday.Young lady at front desk need to be replaced. I got back at 3 mins before 4 and once I got out the truck to go to the office she locked the door and hid somewhere because I never seen her until I had to run out after dropping the truck off in order to get out of there because I had no clue how to get out after drop off. She set in the parking lot and watch me looking for n exit out. I had to run out after a truck was leaving. Then she pulled off. Will never recommend this location.

Donald C. 
Rating:
4.0

Give instructions on how to leave the premises for now the facility is closed after hours

Amata A. 
Rating:
5.0

Everything is great.

Robert B. 
Rating:
1.0

I wish I could upload photos, do not get rentals from this location , tpms light flashing, check engine light on, e brake release latch broken , steering wheel excessive play and crooked to the left . Smh couldn't even use it . Came in to talk to the property manager , he would not take responsibility. Says he's not responsible for checking vehicles . Didn't even get to ask for a refund before I was dismissed .

Ivonn G. 
Rating:
5.0

Customer did not leave a comment.

SUNSERIA S. 
Rating:
5.0

Jayla and Frederick were both very knowledgeable and helpful as well. It was much appreciated.

Daniel B. 
Rating:
4.0

None

Denise H. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Angelica B. 
Rating:
1.0

Worst rental experience I have ever had. Poorly maintained vehicle with safety issues, rear cargo door left unlocked when U-Haul representative handed off the truck and safety sensor warnings on the dashboard. U-Haul representatives at this location in Owings Mills were rude, confrontational and poorly trained.

David A. 
Rating:
4.0

The gentleman who helped me was professional ace patient.

Charlene H. 
Rating:
1.0

Tried getting a truck prior to normal business hours using the 24/7 mobile option through uhaul. Key to the truck was not in the lock box, so I lost 3 hours of move time waiting around for the business to open.

Stephanie O. 
Rating:
3.0

Customer did not leave a comment.

Jon F. 
Rating:
5.0

Customer service I have ever had. I had to call several times to rearrange and they were so accommodating. Best staff

Cindy B. 
Rating:
4.0

I WAS SATISFIED 100% THANKS

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
4.0

In and out quickly. very pleasant experience

Michael B. 
Rating:
5.0

Just keep doing a great job

Sharlene B. 
Rating:
5.0

I was driving the 10' U-Haul truck and the only problem I had was the sideview mirrors. I could not adjust the sideview mirrors as needed to see properly on my left and right hand sides. I had to lean a little to the left to see properly on the left side. I could only use the bottom small mirror on the right side to see any vehicles to my right. When I did adjust the sideview mirrors they went to far inward due to the bracket. I am a former military bus driver 29/45 passenger bus and the side view mirror were a whole lot easier to use and adjust as needed to see on both sides.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
4.0

More 26-foot trucks

George N. 
Rating:
5.0

Customer did not leave a comment.

Grant S. 
Rating:
1.0

The customer service rep ( light skin guy with dreads) was very disrespectful. He said that he did not care about me being his customer and he is only worried about other reservations after me. He refused to answer any questions that I had. He refused to acknowledge me as an customer and he refused he guide me. He was going to charge me double and a half if I arrived a minute late for drop off. This wax a very harsh experience and I will be sure that I will never go back and others that I know because he is rude. His hospitality skills were trash and he tried to make me feel like trash.

Shanelle M. 
Rating:
3.0

Minimal service. Unsettling experience.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Everything was perfect

Tanya W. 
Rating:
3.0

It was a decent experience. No major hiccups. I would use this location again.

Julia L. 
Rating:
3.0

The check in form said the truck had almost a quarter tank of gas, but when I turned on the truck there were only fumes left in the tank. I asked the attendance to look at it and he agreed and said I would receive a gas credit at my drop off station. At the drop off station I turned the truck in with half a tank of gas, however the attendant there said there was no such thing as a gas credit. Apparently a U haul scam.

Donald M. 
Rating:
5.0

Please put gas in the vehicle for the next customer so it would not be a inconvenience for someone

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Marc A. 
Rating:
5.0

Customer did not leave a comment.

Syreeta W. 
Rating:
4.0

Customer did not leave a comment.

McKenzie H. 
Rating:
3.0

The truck can and hold was filthy and stank. The mirrors were nearly impossible to adjust, so it was driven blind. Not safe! The fuel gauge was doesn't work properly, and the fuel didn't shut off automatically, resulting in gas being spilled everywhere when I went to fill the tank. Our governor extended the validity of everyone's expired licenses through July 1st because of covid, but your system wouldn't allow me to rent the truck; my daughter had to come rent it. There's no parking spaces marked where this truck was picked up, so I have no idea whether I returned the truck to the correct space. I had reserved a van, was given a truck with no loading ramp and a higher per mile fee. I have been renting Uhaul trucks for 30 years, and this was the worst experience I have ever had.

Amna A. 
Rating:
5.0

Customer did not leave a comment.

Diane G. 
Rating:
4.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

The young lady was very polite and helpful, sorry I do not have her name, thanks

Jose B. 
Rating:
5.0

Service was excellent

Linda L. 
Rating:
5.0

Nothing, both Ryan and Frederick were absolutely accommodating in being flexible when I unexpectedly needed an extension with my truck rental! 10⭐️‘s !! Thank You Guys

Lisa L. P. 
Rating:
1.0

The vehicle has a hole at the top and it was raining. Most of my stuff got damage with the rain.

Kenou F. 
Rating:
3.0

Truck was in the gate. Getting it before hours i did not know where the key was. I was prompt to get it out the box and there was no way up but to walk all the way around the building in the rain to get out the gate to get the key

tierra G. 
Rating:
3.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Customer did not leave a comment.

Tameka T. 
Rating:
4.0

The online process was difficult and it took 45 minutes to get assistance to get the van off the lot. People were helpful once available., but I still spent the 1st hour of a 6 hour rental on the lot.

Brian D. 
No reviews have been submitted for this location.

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