Comentarios de los clientes para Your Space Storage at Owings Mills

Always an awesome experience

Please tell renters in ADVANCE that they will need to check the truck in through the link before locking the truck, turning in the key and leaving the gate. We went to do from home and had to go back to the lot to locate ourselves... and we didn't have access to the truck to do all that was needed.

Customer service wasn't good but I was able to rent the truck so that's a plus.

The inside of the Uhaul was dirty with mud. I had to lay a blanket down so my mattress wouldn't get soiled. I mistakenly left the blanket in the truck when returned. I left a message that evening explaining what happened. The next morning I called regarding the blanket and was informed that it had been thrown away. You all could have just called to see if it had been left by a mistake. The lady was not apologetic and almost rude when I was informed. During the check out process I came inside. The lady could use better customer service training.

They were amazing. Even when they technically didn't have a vehicle available they were able to work some magic and get me one for a quick use.

Fredrick and his cowaker whose name escapes me and very professional and friendly. I would recommend them and the services anytime.

Great Customer Service Team!

Only good feedback. Location and equipment was very clean. Staff was welcoming, very friendly, helpful, and handled transactions quickly. I always use this location when I need a rental truck. I definitely recommend this location to any and everyone who has truck rental or storage needs. Five stars.

I was very unsatisfied with the picking up process/check in online.When I arrived at the truck location It took 55 minutes for the online check in/reservation I had to be confirmed- I called customer service and was placed on hold for fifteen minutes eventually being hung up on per an automated message. Eventually -after having the staff inside resend the reservation email for checking in and about to look for another truck rental company- the check in process was complete. With having my fellow mover and I wait almost a full hour for a simple check in was definitely not a plus.

Frederick and Jayla were amazing. I rented twice in one week trucks to move both of our kids and the customer service Was awesome easy and enjoyable.

Outstanding service and attention to detail. I Interacted with 3 professionals at this location. Being a repeat customer, my expectations were high, and-this time, my expectations were exceeded too. I will always use this location if I can.

The customer service provided was excellent.

Na

The truck needs maintenance 2544T

great service- no change.

Courteous staff. Clean van. * interior door handle on side door of cargo hold came off. I left it and it's 2 screws on floor and told receiving person * if you have a Bluetooth connection, I didn't see it An Excellent Experience for me. Just what I needed.

The truck sound like it was doing to cut off but it got me where I need to go and back maybe need check under the hood but other then that it was good

Great service and prompt. Staff were very accommodating.

The truck had the engine light on. The transmission shifted really hard. And then when I asked for a estimated amount for the extra days I had rented the van they couldn't tell me.

My reservation was apparently cancelled even though I was at the locations 30 mins before my reservation. Better communication and service.

great service!

I had to speak to four different people before I was able to pickup my van, I used the online service which I never will again. The first customer service person I spoke with entered my cc number incorrectly as well as my email address, I was asking questions about the online process and at one point she replied I told you already which was very unprofessional. The last person I spoke with was Awesome, he actually stayed on the phone and walked me through the process. I went online and scrolled through all the negative reviews and I think you guys should look at then and make some internal changes

Provide 12V chargers in the vans.

Friendly good customer service

when I did the return your truck online it charged me 286 for what? I don't know so I'm pissed off about that I don't know why it was so hard to do that

The 19.95 per mile was not clearly explained to me and that was very disappointing. I don't think I will be renting anything else anytime soon. It's too expensive.

Due to COVID, each truck should be properly wiped down . I cleaned the inside myself with Lysol wipes but the truck had a horrible smell as the air was turned on. It smelled like the animals at the zoo. Please make sure workers are able to properly clean the trucks before use. Other then that everything else was great!

Service was terrible. Will not be returning!

On the U-Haul site I was ordered and paid in advance for a flat screen tv cover only to be told at the location that they do sell U- haul products and I can sure buy one of their products. I felt that this should information should have been available on the reservation site, and if was i dont feel that it was cear

I was given a truck that was mechanically unsound and reported it when I arrived at the destination. The engine made a horrible noise above 35 mph and the brakes barely worked. I informed them that the truck is dangerous and should be decommissioned. It also had over 100K miles on it. I was also not told the extra mileage charge was $.99; I was told it was $.89/mile. They also said that I returned it after 3:30 pm, which is untrue. It was a Sunday and they were open and I spoke with them about the condition of the truck when I returned the keys. Not a good experience.

Nothing

Great Customer Service by the two gentlemen I dealt with at the site

We had a first experience with uhaul and it wasn't great. We were bringing it back in time but didn't got instruction when we brought it back and just the car had awful smell and pretty dirty in the back of it. Not sure will ever use uhaul again honestly.

Despite calling to confirm reservation... They did not have my side truck available. I had to get a grand with a pickup to complete moving my stuff.

The representative at this location, Frederick, was very helpful. I wasn't aware that my original truck rental size did not include a truck ramp, Frederick was very accommodating and was able to give me a larger truck with a ramp. Frederick also made sure to go over the after hours truck rental procedure, making my truck rental return seamless after a long day of moving. I would choose this location again as well as recommend this location to family and friends. Thank you Frederick.

The after-hours check-in and check out process needs to be improved, as far as getting to the right instructions if you try to check in ahead of time. It seemed to time out on me, so I had to call and had to be sent a new link.

Very friendly. Very professional

Excellent service!

I arrived ten minutes before the location closed. I entered the lobby and explained why I was there. I was told that the office was closed and I would have to complete my registration online. I found that the staff at this location was not helpful at all. They were abrupt, and uninterested. I struggled with located the key and even called the main office to get assistance because i asked an employee for office and he continued to walk away while he answered, the keys are in the lock box. I didn't know where that was our how to gain access. I will not be using this location again.

Everything was great.

I have used this location several times and th representatives there are great ??

The truck was dirty on the inside (I have pics). The lift gate was jammed could not open. Called Uhaul customer service. They connected me to roadside assistance. That was a shit show excuse my language. Tameka where to start. She gave attitude in the beginning because she kept asking me was I going to take the truck and use it to move. I asked a very obvious question, how where would I put my furniture on top of the truck. Once she made arrangements with roadside she gave me an eta of an hour. Okay so I said I need to return home I have movers waiting on me. Have the person call/text when 15 minutes out. He did that at 12:43 pm. Then Tameka called and attempted to close my ticket. Again I asked how when he hasn't arrived yet to see if he can even get it open. He said he was 15minutes away. At 1:10 I called the guy back explained I'm sitting in the truck it's super hot waiting for him. Gave him the truck # 2185E. He said okay I'm 2 minutes from you. At 1:20. I called roadside back to complain. As my movers were only scheduled for 2 hours. Explained they could stay long past 2 as they had other customers. Which I explained to dispatch. While speaking with dispatch. The gentleman finally walked up. Got angry because I complained on him threatening to make me wait even longer for complaining. Jarated his body at me while working away still arguing and threatening not to help. Then gave me the f finger went to his truck. The dispatcher at that advised me to make a formal complaint and put the key to the truck inside the drop box and she would make a not that the truck was never used. I have been a loyal customer to this location for years. The treatment I received was indescribable. I blame Uhaul for NOT inspecting their trucks upon return. I will different location in the future. I do NOT spend my money where I am disrespected.

Staff was rude and unhelpful. Vehicle was not where it was supposed to be

The online pick up process was HORRIBLE. It took almost an hour to finally get our rental truck, an hour I had to pay for and couldn't use my truck. This location is usually great but the check in process definitely needs some work. And the person I had to deal with was also rude.

Thank you very much. I have bad English and sometimes it's hard to explain. But lady on reception was patience and totally understand me. Thank you for your excellent service!

Due to the COVID-19 pandemic I had to complete my transaction outside on my phone. It was cold and rainy and uncomfortable. My wife became impatient and frustrated with the process. However, the sales associate was very helpful and courteous. It was the best experience and the charge was too high. However, I completed my task.

The return checkin process didn't work. I had to return to the facility to have the office complete it.

The phone check in and set up was extremely difficult. I finally had to go inside and just make the guy do it on the computer. When people are rushed for time, as we were, I did not appreciate the lengthy phone work necessary. Some of us do not use our phones for everything and it was more trouble than it was worth. Yesterday time was money because the moving company representative was with me.

The assigned to wasn't ready the front window was taped still from recent repair I had to get the attendant for that. The utility cart was in the truck for me so I had to get the attendant for that. When I went to get the key out the lock box it was for a different truck so I had to get the attendant for. All this took an additional 40 minutes along with the online registering before I could leave the lot. The first 2 share rentals was fine this 3rd time was not organized

The staff could have taken the time to explain that Th e entire process is self-service. Instead they left me out in the rain and said just pull up the app and follow it. Unfortunately I ended up in the wrong truck and recorded the incorrect mileage which I didn't discover until I tried to return it. I used the truck for two hours. Attempted to give the staff the keys and asked them they come check the mileage and the gas. Again they told me to go to the app. I received no confirmation. Two days later I was charged for keeps the truck an extra day. This could have been avoided if the staff would have taken the time to assist me. There were no other customers around. I had on a mask and so did they. I'm not sure what the problem was however this was not a good experience

Confusing where drop off box for keys and confusing where to drop off vehicle.

I would not recommend U-Haul to anyone at this time. Moving is much to complication to be serviced through a slow/ tedious phone app. The worst idea ever.

The online check in process was lengthy. My reservation was at 9 am and I didn't actually attain my UHaul until 9:50. This put me very close to an hour behind schedule. I will say that everyone that I spoke to over the phone was very nice and professional.

Poor customer service!