El cliente no dejó un comentario.Jermane Z.
Customer Reviews for Your Space Storage at Bel Air
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JAMES G.
Staff at both locations very friendly :-)David S.
El cliente no dejó un comentario.Meizheng L.
The staff was friendly and competent!EDWARD M.
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.DAVID A.
El cliente no dejó un comentario.GLENERA S.
Very nice staff. Everything was quick and seamless!JESSA R.
Great experienceGERALD J.
El cliente no dejó un comentario.JENNIFER D.
This location was excellent. We had to move to this location after we were unsuccessful getting a key to a truck at the initial location in Fallston MD. The lock box opened but no key inside. This delayed our move by over 1 hour.Jonathan B.
El cliente no dejó un comentario.NRUSINGH B.
El cliente no dejó un comentario.RYAN L.
El cliente no dejó un comentario.JOSEPH W.
El cliente no dejó un comentario.BENJAMIN L.
I returned the equipment within the stated time but was charged an extra daypaul R.
Tell the customer you're going to charge them $100 and not the bullshit number they initially give youISAIAH J.
Very hard finding a place to park the uhaulLAURIEA C.
El cliente no dejó un comentario.MATTHEW B.
The entire process of renting a truck was easy , quick and very accurate. This company is very efficient . Thank you for making this process so easy and simpleCAROLYN G.
El cliente no dejó un comentario.Darrin H.
just keep giving good customer serviceGUY C.
Great representativesRUTH M.
My experience was great...DONNA B.
The mobile check in process is very bad. I will never use this again. I received an e-mail to download my drivers license and info prior to the rental day. I did everything that was asked and had to do it again on the mobile check in. The combination lock used to lock the cargo door was a joke. The combination provided didn't work. Luckily the lock wasn't much. The next time I need a truck rental I will not be using U-Haul if I can't walk into the store for the rental. Also, I did a online reservation at the Fallston location for a 20' truck and everything was accepted. I later received an e-mail saying that I need to go to the Emmerton location for a 20' truck. because Fallston doesn't have 20' trucks. Why wasn't I prompted to do this when I was doing my reservation. I rent trucks a couple of times a year. Very disappointed.Robert S.
Took 30 min to get the truck picked up with the app then 1 dolly I ordered was mission. Then it took over an hour to check it back in.. Kept prompting me over and over to take pics of mileage and fuel. After 30 min on hold with customer service I finally gave up and put the key through the slot and left.. It was a horrible experience. Truck was banged up, the power 12v outlet didn't work and the truck did not staying its lane very well. Never had a truck before with 129,000 miles from UHaul...Scott M.
El cliente no dejó un comentario.DANIEL D.
Staff were top notch.DONALD S.
Quick and easy pick up. Location seemed to run very smoohlyJoseph M.
No issues customer service was courteous and made sure that our rental went very smoothly. Would rent again would recommendArthur B.
El cliente no dejó un comentario.ROBERT J.
El cliente no dejó un comentario.DAVID W.
Professional, friendly and knowledgeable. I would definitely rent from this location again and againJOHN F.
El cliente no dejó un comentario.MICHAEL B.
I used to rent home depot van a lot but they are all unavailable, glad I tried uhaul Van, so easy to rent using smart phone, staff on site are friendly and helpful, the van is new and smells good and clean and the price for 4 hrs with mileage I put is even cheaper than using homedepot van for 4 hrs.. Highly recommended and will use the service from now on.CHRISTOPHER A.
Danny DePriest was excellent. I thought every staff was the same, but it is not. I went to the one in Emmorton Park , Edgewood branch before going to the Belair branch. Belair branch is way better and bigger and customer focused.LOUIE S.
El cliente no dejó un comentario.JOSE Q.
If the customers put more gas in the tank than required they should get a refund.Jahneen K.
El cliente no dejó un comentario.CHRISTAL B.
El cliente no dejó un comentario.Gary S.
Easy and efficient service.David A.
What you are doing now is working greatly.PAMELA M.
El cliente no dejó un comentario.DENNIS K.
Not much. Everything was very smoothRobert F.
The issue I have is that we rented a hand cart on the Uhaul website and it was needed for our move. When we went to pick up the truck we were told they did not have hand trucks and rarely do. We were told this happens all the time. I would think someone managing this location could read the reservations and contact people that had asked for a hand cart and tell them they do not have them. Also the padlock on the back gate was broken. So we had to track down a hand cart and buy a lock for the truck. Wasted a few hours due to that. Not good when you are paying by the hour! If the site does not have supplies it should not be available on your website. That is the whole point of renting a truck and equipment to move yourself!ROBERT J.
El cliente no dejó un comentario.Amanda F.
The staff was kind and helpful. The truck was new and sturdy.DONNA S.
El cliente no dejó un comentario.Sean W.
El cliente no dejó un comentario.LAUREN S.
The online check in process seemed to take a whileFredrick S.
El cliente no dejó un comentario.RYAN M.
Staff was very professional and courteousBERT A.
El cliente no dejó un comentario.RODNEY B.
El cliente no dejó un comentario.Sydney D.
Staffing is amazing at Bel Air locationTEJAS P.
The service was outstanding at the Your Space Bel Air location. I could not be happier with the experience and will definitely be backSalvatore D.
The door of the truck I used was pretty difficult to manage, but the service and location was terrific.MICAH M.
Connie did an excellent job of informing us of our choices and we appreciate the professional service we received.ROBERT K.
El cliente no dejó un comentario.William G.
El cliente no dejó un comentario.ASHLEY H.
El cliente no dejó un comentario.DONNA S.
El cliente no dejó un comentario.Michele B.
El cliente no dejó un comentario.BRIAN B.
El cliente no dejó un comentario.Michael J.
El cliente no dejó un comentario.JOSEPH C.
Customer service was extremely simply and quick!TOLGA O.
Location is great, uhaul general customer service phone line always busy and never anyone to answer your call.JOEY S.
El cliente no dejó un comentario.Randy B.
The truck ran well & was very clean. The customer service representative was very professional, courteous, efficient & effective; rental & return of the truck was seamless!Matthew P.
El cliente no dejó un comentario.TIMOTHY K.
El cliente no dejó un comentario.Edward W.
El cliente no dejó un comentario.ERIN Z.
El cliente no dejó un comentario.Stephanie J.
The employees were helpful at this location.. however the fact that I had my uhaul set up for a more local location roughly 5 mins from home and would have saved me a ton of money in miles and gas makes me rate my experience a 1. The fact that uhaul randomly changed my truck location the day before I moved was rather aggravating. And the fact that I was told I can only drop it off at the Emerton location and not at the one closest to my house again roughly 5 mins away. Only because it's there â€˜local Truck' so again rating my experience 1!!!James B.
Everything went perfect. I called the main number and the gentleman who helped me told me which location near my home had the truck size I needed. He was very helpful and nice. I have used Uhaul in the past and I was always pleased.LINDA K.
El cliente no dejó un comentario.JAMES C.
El cliente no dejó un comentario.BISHOP W.
service was great, process was easy, and the folks behind the counter were friendly.GEORGE J.
El cliente no dejó un comentario.DONALD D.
El cliente no dejó un comentario.Robert G.
Very good experience! We will be back!!Tim K.
I reserved my truck two months in advance and my time got moved to almost 3 hours later then when I needed. I lost a lot of money because I had movers waiting for the truckFRANCES M.
El cliente no dejó un comentario.JOHN S.
El cliente no dejó un comentario.ERIC H.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.Rose B.
El cliente no dejó un comentario.TEBONYE C.
I had reserved an appliance dolly, which was not there. The guy waiting on me gave me a regular dolly at no charge, which worked but it was difficult moving the refrigerator.JAMES B.
El cliente no dejó un comentario.KWAME O.
We were very happy with the in-person check-in process. What would help is detailed and current information on how to deal with various state truck weigh stations when driving through multiple states. Also, information on where to weigh a loaded U-Haul truck locally before beginning the interstate trip with a loaded truck would really be helpful.ROBERT R.
El cliente no dejó un comentario.WILLIAM J.
El cliente no dejó un comentario.EDWARD B.
El cliente no dejó un comentario.URSULA D.
El cliente no dejó un comentario.Staccy C.
Add another step where someone can take pics of damage before they take the u-haul in case a spot was missed. We noticed dings on the top of the hood that weren't marked by an â€˜x' so we took a picture just in case.Jay G.
The staff is friendly and courteous. Always willing to take the extra step to accommodate.TROY M.
El cliente no dejó un comentario.Linh T.
El cliente no dejó un comentario.WILLIAM Y.