Customer Reviews for Your Space Storage at Bel Air
(Distribuidor de U-Haul del vecindario)

823 comentarios

2100 Emmorton Rd   Bel Air, MD 21015

(410) 670-4639

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5:30 p. m.
  • Sáb. - dom.: 9:30 a. m. - 4 p. m.
Horario especial
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(410) 670-4639

2100 Emmorton Rd
Bel Air, MD 21015

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5:30 p. m.
  • Sáb. - dom.: 9:30 a. m. - 4 p. m.
Horario especial
  • 5/30/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Jim W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy A. 
Clasificación:
5.0

We had a great experience. Everyone was friendly and on schedule. That doesn't need improvement.

Nanette C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WIlliam H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

very nice , and help was great

DAVE L. 
Clasificación:
5.0

Excellent service!!!

Paula S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
1.0

I will never use U Haul again. I drove the truck home, which was no more than 4 miles, and realized one of the rear tires had a flat tire, so I took it back to the store. I informed Alex Carr that the truck had a flat tire and he informed me that they didn't have any replacement trucks. I asked him if they could fix the tire and this guy handed me a number and told me to call it, and that someone could fix it. Are you kidding me? What happened to customer service? Then the kid grabbed the mileage and charged my credit card $37. You rented me a truck with a flat tire and didn't even try to make any accommodations whatsoever. Alex works at the U Haul off Bel Air South Parkway, the self storage building next to the Burger King. He was unprofessional, not friendly, and clearly knows nothing about customer service. Someone needs to train this kid or fire him. This was a terrible experience and Alex had the worst attitude. I will never use U Haul again because of this experience!

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace M. 
Clasificación:
5.0

The mobile app registration.

Robert L. 
Clasificación:
5.0

Mobile checkin needs work. Not user friendly. Ended up having to go inside store to get taken care of. Good in theory. Way too many steps and verification on mobile version. Luckily they were open.

Greg K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walker B. 
Clasificación:
5.0

Customer service was amazing. People at the desk were so nice!

KEVIN S. 
Clasificación:
5.0

The gentleman who checked me in was very kind and the lady working with him was very helpful. While he took my information, she went and brought the truck around. While I was only there a few minutes, they seem to complement each other very well.

kathryn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy G. 
Clasificación:
3.0

I was disappointed that no blankets were available. Why could I reserve them? Also, the original location I wanted to pick up the truck stated it wasn't available there so I had to go out of my way to pick up the truck. Why did the website have it then?

Theresann M. 
Clasificación:
3.0

Service was quick and helpful. When I made the reservation, I needed a furniture dolly but this location didn't have any equipment onsite. I wish I would've known that at the time I was making a reservation - I would've chosen a different location.

Kelley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
5.0

Great costumes serve.

Mahendra D. 
Clasificación:
5.0

Nothing the service was phenomenal

Michael S. 
Clasificación:
5.0

Quick and easy. I just handed over the keys and I was on my way.

Robert L. 
Clasificación:
5.0

Very nice location! Easy access and associate was very professional and pleasant! Will definitely use again. ¡Gracias!

THOMAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAHENDRA D. 
Clasificación:
4.0

Reduce the cost of the rental, A charge of $1.29 per mile is outrages especially if you still have to pay for gas as well. I will certainly consider other options other than U-Haul in the future. One round trip, 337 miles, cost $563.00!

EDWARD C. 
Clasificación:
3.0

Truck was reserved for 24/7 online pickup but wasn't able to be done that way. Fortunately the office was opening so I was able to pickup the truck. The rear door was frozen shut and then the reserved dolly was not in the truck. Upon questioning the pickup location they stated they didn't have any of the reserved dolly and that the uhaul reservation system doesn't actually know what each rental location has in the way of accessories. Although the cost of the dolly was refunded without any problems this still created a significant challenge with the move in progress.

Cameron W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian F. 
Clasificación:
4.0

Nothing!*

HORACE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jermane Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
5.0

Staff at both locations very friendly :-)

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meizheng L. 
Clasificación:
5.0

The staff was friendly and competent!

EDWARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
4.0

El cliente no dejó un comentario.

GLENERA S. 
Clasificación:
5.0

Very nice staff. Everything was quick and seamless!

JESSA R. 
Clasificación:
5.0

Great experience

GERALD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER D. 
Clasificación:
5.0

This location was excellent. We had to move to this location after we were unsuccessful getting a key to a truck at the initial location in Fallston MD. The lock box opened but no key inside. This delayed our move by over 1 hour.

Jonathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NRUSINGH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN L. 
Clasificación:
3.0

I returned the equipment within the stated time but was charged an extra day

paul R. 
Clasificación:
1.0

Tell the customer you're going to charge them $100 and not the bullshit number they initially give you

ISAIAH J. 
Clasificación:
3.0

Very hard finding a place to park the uhaul

LAURIEA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW B. 
Clasificación:
5.0

The entire process of renting a truck was easy , quick and very accurate. This company is very efficient . Thank you for making this process so easy and simple

CAROLYN G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darrin H. 
Clasificación:
5.0

just keep giving good customer service

GUY C. 
Clasificación:
5.0

Great representatives

RUTH M. 
Clasificación:
5.0

N/C

MICHELLE R. 
Clasificación:
5.0

My experience was great...

DONNA B. 
Clasificación:
3.0

The mobile check in process is very bad. I will never use this again. I received an e-mail to download my drivers license and info prior to the rental day. I did everything that was asked and had to do it again on the mobile check in. The combination lock used to lock the cargo door was a joke. The combination provided didn't work. Luckily the lock wasn't much. The next time I need a truck rental I will not be using U-Haul if I can't walk into the store for the rental. Also, I did a online reservation at the Fallston location for a 20' truck and everything was accepted. I later received an e-mail saying that I need to go to the Emmerton location for a 20' truck. because Fallston doesn't have 20' trucks. Why wasn't I prompted to do this when I was doing my reservation. I rent trucks a couple of times a year. Very disappointed.

Robert S. 
Clasificación:
3.0

Took 30 min to get the truck picked up with the app then 1 dolly I ordered was mission. Then it took over an hour to check it back in.. Kept prompting me over and over to take pics of mileage and fuel. After 30 min on hold with customer service I finally gave up and put the key through the slot and left.. It was a horrible experience. Truck was banged up, the power 12v outlet didn't work and the truck did not staying its lane very well. Never had a truck before with 129,000 miles from UHaul...

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL D. 
Clasificación:
5.0

Staff were top notch.

DONALD S. 
Clasificación:
5.0

Quick and easy pick up. Location seemed to run very smoohly

Joseph M. 
Clasificación:
5.0

No issues customer service was courteous and made sure that our rental went very smoothly. Would rent again would recommend

Arthur B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
5.0

Professional, friendly and knowledgeable. I would definitely rent from this location again and again

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

I used to rent home depot van a lot but they are all unavailable, glad I tried uhaul Van, so easy to rent using smart phone, staff on site are friendly and helpful, the van is new and smells good and clean and the price for 4 hrs with mileage I put is even cheaper than using homedepot van for 4 hrs.. Highly recommended and will use the service from now on.

CHRISTOPHER A. 
Clasificación:
5.0

Danny DePriest was excellent. I thought every staff was the same, but it is not. I went to the one in Emmorton Park , Edgewood branch before going to the Belair branch. Belair branch is way better and bigger and customer focused.

LOUIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE Q. 
Clasificación:
3.0

If the customers put more gas in the tank than required they should get a refund.

Jahneen K. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTAL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

Easy and efficient service.

David A. 
Clasificación:
5.0

What you are doing now is working greatly.

PAMELA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS K. 
Clasificación:
5.0

Not much. Everything was very smooth

Robert F. 
Clasificación:
3.0

The issue I have is that we rented a hand cart on the Uhaul website and it was needed for our move. When we went to pick up the truck we were told they did not have hand trucks and rarely do. We were told this happens all the time. I would think someone managing this location could read the reservations and contact people that had asked for a hand cart and tell them they do not have them. Also the padlock on the back gate was broken. So we had to track down a hand cart and buy a lock for the truck. Wasted a few hours due to that. Not good when you are paying by the hour! If the site does not have supplies it should not be available on your website. That is the whole point of renting a truck and equipment to move yourself!

ROBERT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda F. 
Clasificación:
5.0

The staff was kind and helpful. The truck was new and sturdy.

DONNA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAUREN S. 
Clasificación:
4.0

The online check in process seemed to take a while

Fredrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN M. 
Clasificación:
4.0

Staff was very professional and courteous

BERT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sydney D. 
Clasificación:
5.0

Staffing is amazing at Bel Air location

TEJAS P. 
Clasificación:
5.0

The service was outstanding at the Your Space Bel Air location. I could not be happier with the experience and will definitely be back

Salvatore D. 
Clasificación:
5.0

The door of the truck I used was pretty difficult to manage, but the service and location was terrific.

MICAH M. 
Clasificación:
5.0

Connie did an excellent job of informing us of our choices and we appreciate the professional service we received.

ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN B. 
No se han enviado comentarios para esta ubicación.

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