The truck i rented was new (only 7k miles on the odometer) and clean, thank you. Although, i do have a comment that i hope U-Haul takes seriously, and i thank u-Haul for the opportunity to comment on. My journey took me from Miami, FL, USA to Vaughan/Ontario, Canada. Since my journey was in fall months, it gets dark outside during this time around 7pm Eastern Standard Time (the time zone i was driving in). In-and-around 9pm to 11:30pm at night, i was driving in Virginia and stopped in southern Pennsylvania (at the Turnpike) for a hotel nights sleep. Travelling in Virginia and Pennsylvania on the I-95 is basically travelling in the forest, extreme black darkness, literally no street lights. To add to the dangerous travel, it down poured rained form much of the final 2 hours and add fog into the circumstance travelling in the mountains. Drivers pulled over, driving with hazard lights on, driving at 25 miles per hour, that bad. Here is my complaint/concern. I am going to assume that the this NEW U-Haul that i was driving was equipped with Halogen lighting for headlights. The lighting was yellowish, not bright at all, guessing i could see about 10 ft ahead and with high beams, not any better. THIS WAS EXTREMELY DISSAPPOINTING. THE STRESS I HAD TO ENDURE THOSE LAST HOURS, no where to really pull off and get shelter. I basically had to keep up to the transport trucks ahead of me and follow their taillights as well as look at the direction their tail lights would go (left or right) to determine how the highway/road ahead turned. This tells me, as a consumer, that U-Haul doesn't care about the safety of their customers, or the civilians that could have been effected if we were in a accent. Or a severe oversight in the person responsible for overseeing the purchase of new vehicles for the U-Haul fleet. The cost to have LED or HID/Xenon lights added is an extremely minimal cost over the amortization cost of the vehicle to add these. U-Haul, you can do much better! I understand replacing these headlight bulbs over your entire (aging) fleet may be too much of an expensive, but ALL new vehicles should have LED or HID/Xenon bulbs for your customers safety. Would love to hear back from hierarchy on this. thank you.
stefan k
Customer Reviews for Yo Soy Mini Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
better signage for the name to find the location more quickly
Deivys BVery friendly and when the app didn't work he was very quick with entering the info and getting me out the door quickly - return was just as pleasant.
EDWARD TOn Saturday morning the date I’ve returned the U-Haul van I was at 1355 SW 1st Street waiting at the front door before 9:00 am. The U-Haul employee did not show up until 9:25am like everything was fine, he opened the front door and did not even apologize for being late which I found it to be very unprofessional and he was in a hurry because there were other people waiting outside the door as well and because he didn’t want to waste time after he checked the van and everything was good he suggested I can go and that he will do the rest later. I said I’m already here finish we me 100% before I go and thanks God another employee came in and she was able to assist me, the lady was super nice and professional and made sure we left the store with everything completed!
ricardo cNo parking. Have to park in street and pay with pay by phone. In the back where trucks are there’s no parking either to even go rent a truck or leave your car while you use truck if you have to.
dahlia sMuy buen servicio tienen y a tentó siempre
Lisandro BOperator was courteous and professional.
THOMAS EIt's all good 👍
francisco nThe truck was very difficult to drive and had an alarm sounding for oil change. The owner of location did mention he sent the truck to mechanic for maintenance, but still, that truck was awful
Natalia GThe stuff super professional nice and helpful!
Oscar MLove this place, very friendly people & helpful!
johana cWhen I got there, there was nobody at the location and the store was locked. I waited about 10 minutes and went to check the back of the store. After 5 additional minutes, somebody showed up. He told me to go to the front of the store so he can check me in. When I got there he spent another 5 to 10 minutes with another customer than came after me, and did not acknowledge me until I got his attention. He gave me the key of the truck finally, and told me to put the dolly and the roller in the truck. By the time I picked up the truck, it was already 8 PM, but he did not adjust my pickup time! Awful customer service.
Novin KBueno lo que yo recomiendo es darle mantenimiento al camión en lo que es balanceo de gomas porque hay veces algunos camiones no tienen la dirección del volante como debe de ser
MOISES LRenting a UHaul from Simon was easy and smooth. He called me ahead of time to let me know that the van I reservrd had not been returned and quickly changed my reservation to the available vehicle after I confirmed I was ok with it. Simon was great throughout, accommodating changes in the duration of my rental when I told him we were an hour behind. All in all, a hassle-free experience that made my move so much easier.
Valerie FGood location. Perfect a near to Little Havanna.
Jessica MVery nice process. I will use again.
Wendell EMobile check in app has way too many issues. It took 45 mins ti get the car
Lubna PSimon was incredibly professional, kind, and attentive throughout the entire process. He made what is typically a very stressful move feel seamless and surprisingly enjoyable. I was so impressed with his service that I’m already considering using him again this week to help me move the rest of my belongings out of storage. Highly recommend!
Daniela FExcellent Service. the manager at the store was very helpful. it’s my 2nd time.
Felipe GI returned the truck in what appeared to be good condition—exactly the same state it was in when I picked it up. Two days later, when heavy rain set in, the owner discovered a leak in the roof. Without calling or notifying me, he quietly filed an insurance claim, alleging that I had damaged the vehicle. I tried calling the facility, but they refuse to speak with me and won't give their names. I still don't even know the claim number. I believe the location owner damaged the truck himself in his cramped parking lot and tried to cover it up.
Iaroslav IThe owner of the YOSOY bodega was very friendly and helpful.
W SThey opened 20 minutes late
Carolyn RYo tenia planificado buscar el camion de 15 pies en una oficina de 1742 NW 7 ST a las 9:00 am, pero esa tienda no abrio temprano por lo que llame y me tuvieron que resolver en otra oficina, ya tenia rato esperando, pero menos mal se pudo resolver y tambien me pude trasladar a otro sitio que no estaba planificado.
WILLIAM OU-Haul location was convenient to my house, overall the service was decent and the van I rented was in good shape. I would rent from here if needed again.
Louis CThe gentleman that assisted us during the check-in process was professional, knowledgeable, and friendly. When I need this service again in the future, I will come back to this location. :D
Carlos MBien
Kety DLife is about hospitality they surely lack.
Allan PExcelentes atecion al cliente
Leslie OMost courteous, great service, professional. Great commendations!!! Will rent at this location again. Spanish speaking, excellent plus.
Carola PExcellent service!
David CExcelente
Angie AFive Star Service. Convenientm Staff is very helpful.
Veronica FIt was horrible. This whole “authorized neghiborhood dealer” is going to ruin the company. These shop owners are scum. I booked a U-Haul for a location near me, got an email changing it on me, had to uber to the HOOD, stood outside bc an incompetent neghiborhood dealer didn’t show up to open his shop on time. Now, the best part, when returning the truck the “neghiborhood authorized dealer” puts a fake address, makes u go into his shop, for them to make you drive to an unregistered address, again, in the ghettos, to return it. I’ve used U-Haul for years but never will again. This was a horrible experience
James ACarro limpio y nuevo
WALTHER GGreat rental location. Super nice owner; very helpful and professional. Five stars!
GARY BHello—this was my first experience renting a U-Haul, and everything truly went perfectly. Thank you!
ERNETO AEvery Thing good!
PEDRO PMuy buen servicio
MOISES LQuick, easy and super friendly staff
NATHAN TThere was no location. The address brought me to a vacant lot. It appears the building was recently demolished. I searched for 30 minutes walking around the neighbourhood looking for the office with no signage or information advising of U-Haul. There were two other U-Haul trucks parked on the street. I decided to park my rental vehicle next to the other two U-Haul vehicles and placed the vehicle keys in the cargo bay, and then locked the cargo bay with the combination lock provided by U-Haul.
RAYMOND MRepresentative at location was patient,informative,and professional.
ARTURO JGreat Agent Great Service,Repeat Customer My one Concern. My last 2 Rentals Van had little Gas So I Filled Tank,Why Doesn't Uhaul allow me some credit for filling the Tank? It would be only fair,Thank You. Cubana Frozen Foods.
ROBERT BThe location opens 15 after 9:00
RADAMES SMini market representative was attentive and professional.
ARTURO JExcelente servicio recomendado 100%
yitzi cthe app is misleading and useless
MARC YCustomer service wasn’t good
MAYRA LWhen we arrived the parking area was almost full. The door was locked, very poor signs to show it was a U-Haul office. The gentleman in the office was very helpful but the office was tiny and very old looking.
FRANCIS HExcellent service, very helpful representative and all details of the receipt was explained to me before any charges.
MILAGROS mThe truck shook badly when braking. Also the return was not processed until two days after drop off.
MATTHEW SExcelente
AGUSTIN CVery friendly. He was able to confirm that I was not going to get charged for a dolly I never received. Drop off was quicker than I expected.
Jennifer RI have not yet been given the difference back. I got $76.90 and the bill less.
GILBERTO VGood costumer service reservation on time Simon was very nice the equipment very clean 100% satisfied
MELVIN TGood
RAMON RLa atención fue excelente todo súper rápido el vehículo con excelente condiciones aire acondicionado de verdad que me sentí muy a gusto
YEISSON RThis place is fraud!
SAMANDAR NEverything was smooth during check-in and return, equipment really clean and personnel very polite and professional. I´ve been in other locations previously and I would say this is the best one I´ve been.
Rafael TThis was just a drop off location for me although was easy to find and the staff was very helpful. Got me in and out quickly.
Frank C