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Helen D
Customer Reviews for Yakima Secure Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast friendly service
DAVID HBe sure vehicle is safe for travel.
Robin KOnline check-ins for same day rentals would be convenient.
JOSEPH DAmanda was efficient, friendly, and professional.
TIMOTHY DThe representative was great. I told her about the blown tire and also found out the when the thread blew, it hit the exhaust pipe up into the plastic rear siding and proceeded to melt the plastic. My brother worked for State Farm and said that was not safe, so he cut the siding away and was able to pull the exhaust back down. The representative was having a problem processing my transaction because it was trying to charge me for the plastic siding which wasn't my fault. Anyway, the representative said she would take care of it and sent me on my way. And she did. Great customer service!!!
JOSEPHINE ACouldn't find office.
Ann PThe young lady at the counter went beyond the norm to ensure our satisfaction. Very pleased with the equipment and the service.
Daniel JWent out of their way to make things right when our extra equipment was not available to us. We will only use this facility, as needed, in the future. They were so extremely helpful at check-in and check-out. Excellent costumer service!
Richard SEveryone in the office was friendly and very accommodating as we had to change original date due to the weather.
Rachel CThe person we worked with regarding this rental was knowledgeable and friendly. We were thoroughly satisfied with our experience.
jerry bThanks for great service
ashlee kI rented from my storage place 2995 a day. Then found out it was 99 cents a mile. Way too much I knew gas but I used it for three hours. Drove 32 total miles and it cost me nearly 80$$$. Wow!! I’ve done this before and never paid that much. My bad for assuming it’s all the same. That 99 a mile should be documented big enough to see not in small print
MELANEY SI don't believe they have the capability to wash the exterior of the truck at this location
Larry NGreat place and very friendly staff
jerry fI was not given a contract as I was told that they would be closed. The 24/7 was not active and created lots of problems. The online system is the biggest problem, as it was not easy to navigate. The program has a few issues that need to be worked out. I would recommend another company than to use the myuhaul.com again in it’s current format!
Kathy HNo improvements needed. Lady even came early so we could get going on our 1 day move. Very much appreciated!
Debbie kVery good service. The Office personnel was very helpful and understanding when I need to delay my pickup. The paperwork went smooth. It was nice to have a cute, sweet and pleasant person to interact with. IN this town that doesn't happen often.
john rOne of the wood bumpers inside the 15' truck I borrowed was broken, virtually to the point of not being able to use it to restrain anything.
andy dCustomer service poor. I reserved online. I added the basic insurance at $14.00. When I arrived the sales person claimed I added the $29.00 insurance. I showed the person my reservation, printed from the reservation site. The person claimed "there was nothing she could do about it". I had to pay the additional insurance. Then, she expected me to sign the vehicle acceptance, without inspecting the truck myself.
Dean HThere is a problem with the gas tank on this truck. I told them about it. They told me they have told U-Haul about it and nothing get fixed. YOU NEED TO DEAL WITH IT!!!
FRANCIS SGood people who treat you right!
dan aTook a bit of extra time to actually rent, but owners were extremely friendly, helpful and easy to work with, accommodating.
REBECCA RAlthough the system kept trying to charge me the improper amount, the kind lady behind the counter worked hard to get things right and she did. Thank her for me. :-) Mike
Michael PSmile and relax.
ann mVary friendly staff :)
Misty JThe only way it could get better was if it was free
Jerry POn long hauls it would be very helpful to have "cruise control". Maintaining foot pressure to keep speed to recommended speed creates a very sore and tired foot. Also, for figuring out the "mileage allowed", do not use roads that lack gas stations every fifty miles.
richard bAwesome customer service...everything about this business was outstanding.. The lady at the desk was great, I cant remember when the last time was that I had such great service...
MICHAEL DKeep doing what you are doing
ROD AThe truck/moving van drove well and was well-suited for our purposes. The front of the truck was loaded with bugs and had not been washed. The windshield and lights were covered with bugs. I had to take it straight to a gas station and wash the front windshield and headlights. Otherwise in good condition and drove well.
Dean VAlthough we requested the vehicle at Selah, we had to pick up at Castlevale location. It was close to our location and very convenient. The service was excellent and we are pleased. U-Haul did well. We appreciate the service. Val-U-Lock Storage
DEZ MFast and friendly. Bea offered excellent service. Would rent at this location again.
dolores hIt was great, all the staff was amazing and very helpful!
SONYA Pgreat people skills/ helpful
Roger BMight consider a deodorizing air freshener for trucks that have heavy smell of cigarette smoke. I'm not sure how difficult it would be to get the smell out, but I only used the truck for a few hours and had to open the windows to keep the air fresh. Other than that, no complaints.
matt gThank you for providing the helpful and afordable service.
daryl rThe truck was bad need work on exhust leak.
Harold MGreat people; very personable and professional.
MICHAEL H"Attic" area was kind of messy but was easily cleaned.
Elizabeth SThe unit rented was a 10' box GMC truck with 7/8 of a tank of gas. They told me it would get about 8 MPG, so I calculated refill amount based on mileage traveled. The truck must actually get around 12 MPG, and as a result the gas tank was full when returned which cost me about $25 more than it should have.
James BThe location that I chose on the computer wasn't the location I had to pick the truck up from. Why ask where I'd like to pick it up if I really don't have a choice? Windshield looked like it hadn't been cleaned for some time/ I would really have liked if it had cruise control too.
RICHARD DReturn address/map were not included in the paperwork from the pick up location
TERRY ICustomer service is A++ will be using this location before any others.
Victoria CWell the women who answered the phone when I call for directions wasn't very polite, but the people that were working inside were very polite and helpful
TAMMI AThe employees were very helpful and courteous. I would use this location again before I would go any where else and I would definitely recommend them to others.
MARK MCustomer service was excellent. i would this location again.
Robert BThe staff was excellent.
MATTHEW GStaff was extremely helpful and courteous, very accomodating
FRANK RVery professional and easy to work with, highly recommend this location.
DAWN RNot a thing. Very helpful in getting me on the way quickly and and answered all my questions politely and effective. I will be a repeat customer!
ROBERT MMy problem was that I had ordered a truck in Ellensburg only to be called a day before I needed it telling me I had to travel to Yakima for the truck.
JIM P