El cliente no dejó un comentario.Ellen M.
Customer Reviews for Xpress Food Mart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The representative in the store was not personable at all. Very dismissive and unprofessional. I would not use this location again, but Uhaul service online was efficient.Robert V.
The car smelled like somebody had smoked 300 cigars inside. Very dirty when we got it. I understand people are reckless when using rentals which is not Uhaul's fault but we legit got a headache after spending 10 minutes inside the van. Better maintenance of the vehicles inside would go a long way in terms of customer satisfaction. Overall, it got the job done and we will be using Uhaul again in the future whenever we are in need again.Ingrid V.
The agent was very nice and polite, they even walked over the car to make sure there was no damages and Ensure I didn't forget anything which was helpful because I was not sure exactly what to check, thank you so much for your help.Tramaine L.
El cliente no dejó un comentario.Robert W.
Great peopleAbdul B.
El cliente no dejó un comentario.Gleatina K.
The customer service was HORRIFIC. I made the 24/7 reservation and showed up at 7am like reserved and was treated like I was the largest inconvenience and personally offensive to the lady who "helped" me. It took a male showing up and offering to help to facilitate the transaction. I don't think I've ever had a customer service experience so poor before.ALISON D.
The size truck I reserved wasn't returned before I arrived so I could not do the contactless checkout and return through the U-Haul app. So when I needed to go inside to resolve it, the agent canceled my original reservation and gave me a larger truck at a higher price (after first saying it would be the same price). Then when I declined the additional insurance on the kiosk, he canceled it and added it back without me knowing. The entire rental cost me twice as much as it should have.Richard B.
El cliente no dejó un comentario.Ayanah L.
El cliente no dejó un comentario.Valerie W.
The truck is run down, transmission skips and engine redlines. The employees were extremely unprofessional and disrespectful. I received several threats to have the rental reported stolen due to keeping it an additional day, even though I called to inform them I was keeping it. The wrong card was on file causing a payment declination but i told them I would transfer funds to ensure payment. Even after the payment was processed I was still receiving calls. Will NEVER USE THIS FACILITY AGAIN!Kendale C.
I had a horrendous experience. I doubt anyone will even read this but here goes. I went to the address on my confirmation email. They had no record of my reservation. The woman at the counter was beyond rude and even though I showed her the confirmation email and confirmation text, refused to give me the van I had rented BECAUSE IT WAS RESERVED FOR SOMEONE THE FOLLOWING MORNING. So to reiterate, I, a person, confirmation in hand, was standing in front of her and she refused to rent me the vehicle because it was reserved for someone else. She sent me to another location, telling me she had moved my reservation there. I went to the second location, and they had no record of me. I had to BEG them to let me borrow a different sized vehicle. I incurred extra costs because the second location was further and therefore I racked up extra miles, plus extra gas. I didn't get an apology or explanation for why my confirmed reservation was lost. So you win, uhaul, you got an extra 14 miles out of my journey. I hope you enjoy it. Capitalism sucks.Alessandra L.
We we're assisted by someone who was affiliated with the store hosting the U-Haul services, but apparently not in charge of the kiosk/process itself. She informed us that we would have to return our rental 12 hours earlier than our allotted rental time (24hrs), or we would be charged again for a full day's usage. Luckily, a quick call to customer service (they we're extremely helpful) cleared up our situation for us, though it seems like the location is still trying to double charge me after I returned the rental. Currently waiting on the pending charges to either drop or carry through before calling customer service again. The equipment we used, however, was fantastic. Excellently maintained, clean and easy to use. I know it's not likely to be feasible, but having some sort of official supervisor for this particular location may be necessary, as it would seem that some amount of dubious customer service is going on.Michael C.
Not use this locationWilliam S.
The inside of the truck was dirty but nothing crazy. The truck ran wonderfully and the staff is very helpful, smooth transaction all aroundMICHAEL M.
El cliente no dejó un comentario.JASMINE J.
Scheduled two weeks in advance fir pickup on 12-28 at 9 am. Received email confirmation. Checked in in advance. Upon arrival was told to come back at 10 am. Poor Service. Did not even apologize. Called U-Haul customer Service but waited on hold for 30-40 min. Even was hung up on at one time. U-Haul is a portly run company with low class pickup sites and no professional oversight. Next time I will rent from another company like Enterprise but not U-Haul!!!joseph D.
Customer service...taking store customers before scheduled customers . Under staffed.kimberle M.
El cliente no dejó un comentario.doretha W.
Terrible customer service! I reserved a cargo van from Uhaul and was guaranteed that it would be available. This is the only reason that I chose this location and decided to reserve through Uhaul instead of a competitor. When I arrived at Xpress Food Mart, there was no cargo van on site. All that was available were Uhaul trucks which had a higher rental price and cost per mile. The store representative was rude and dismissive and made what should have been a simple transport into a very frustrating experience. As someone who has used Uhaul many times in the past, I don't know whether I would continue using Uhaul in the future. Extremely disappointing!JASON F.
The store called and asked me to come later than my reservation and then asked me to return it earlier than it was supposed to be returned. I said no to both and they acted like I was inconvenient. They were rude and the store was in a very unsafe location. I didn't register for it to be there but was somehow rerouted to pick up there. This resulted in me being late and driving more then anticipated, losing me time and I was unable to finish my move in the time left. If I were routed to this location again I would just cancel in the futurematthew T.
It will be better if open earlier in the day.denzel W.
My whole experience with this UHAUL rental was poor to terrible. 1. I originally went on-line to rent a 15' truck for a one day rental with pickup at the new facility on Heron Drive in Swedesboro NJ. That went well. Four days prior to pickup, I had a change of plans that required adding a second day to my rental. I personally went to the Heron Drive facility, as it is close to my home, and spoke to the representative about the change. She told me the truck was available for a second day and that pickup would be available at the Swedesboro location. She hand wrote the change on the original contract that I had brought with me and said that it was sufficient. 2. Morning of scheduled pickup I get an email from UHAUL stating that my rental truck is ready for pickup in Woodlyne NJ, 25 miles from my home in the opposite direction of my use. I called the Swedesboro facility about the email and they blamed it on scheduling department but couldn't guarantee me a truck from the Swedesboro site. They provided a phone number for me to call, it went directly to the Woodlyne Foodmart where I was schedule to pickup. The guy was unsympathetic and only asked if I wanted to cancel, but I didn't because I needed a truck. I asked for the scheduling number to call, which he gave me, rang for 5 minutes then eventually connected me back to the Woodlyn person, who again asked if I wanted to cancel. I determined I would have to go to Woodlyn to get the truck. 3.The Woodlyn facility is a little Food Mart, the representative was pleasant and got me through the registration fairly quickly. I asked if I could park my vehicle in his lot for a few hours until my wife finished work, he wouldn't allow me to park in the lot but allowed me to park around the side of the building near the trash dumpster. The original person, who was taking me to Swedesboro for pickup wasn't able to go to Woodlyne for time restraints with his job. 4. The truck I received had not be clean out from the previous renters as there were soda and juice bottles on the floor, one was leaking contents that had attracted flies and knats, there was a container of some sort of dipping sauce on the floor with no lid that made the cab smell. The passenger door had damage that made it difficult to open, I mentioned that to the representative, and he just waved me on. I ordered and paid for 6 blankets and it only contained 5. It only had 1/2 tank of gas, now I only had to return it with the same amount, but I have never rented anything that ever had less than a full tank. 5. Returning the truck, I was unable to get a final bill because they were unable to determine what my mileage charge was because they couldn't find my out mileage. I had to return home and call them with the out mileage from the reservation contract, so they email the final bill to me. In summary the whole rental was a fiasco. The change in pickup location added about 50 miles to my rental mile charges. The trunk was filthy to the point I had to spend time cleaning it out before I made the move. I would recommend revisiting some of the places you allow to do business as UHAUL agents, I do not think the Woodlyn location is a good representative. I don't plan on renting from UHAUL ever again.Bret M.
El cliente no dejó un comentario.Sarai A.
El cliente no dejó un comentario.Darryl P.
Using UHaul was an absolutely awful experience. Nothing is clear or easy to understand when trying to reserve a vehicle. Moreover, both the pickup and drop off locations were changed at the last minute and without notifying me.Kevin B.
There was NOT a furniture dolly included in the van I rented, despite the fact that I ordered and paid for it. Otherwise, all was great.Jacquelyn M.
El cliente no dejó un comentario.Ashley G.
I was billed the wrong amount and still have not heard back after reaching out in several ways. I would not recommend using U-Haul as a service in general, the organization is highly disorganized and completely dismissive.HARSH D.
Easy pleasyJohn J.
This location gave my reservation (megan mcfarland) to someone named Marie Mccullogh. They had no truck for me because i guess when Marie came in her name sounded similar to mine. Very frustrating.MARIE M.
Very nice sarvis very good employee thanks thanksdharmesh P.
El cliente no dejó un comentario.PEARL T.
I was charged for a rental I never even utilized. I never even put the key in the ignition and still got charge. I was never use this service & I will be disputing the charges with my bank institution.Cierra V.
El cliente no dejó un comentario.Amy S.
Very nice sarvis Good peoplevinod P.
Truck needed service. No AC and transmission issues. Very poor experienceWilliam S.
El cliente no dejó un comentario.Youssef E.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Amir G.
El cliente no dejó un comentario.DHARMESHB P.
The location was close to my home and the process was quick and efficient.Frederica J.
Absolutely terrible.. unhelpful workers, uninviting atmosphere, and located in a sketchy area. Didn't feel entirely safe here. Had trouble returning my vehicle, and the workers didn't even care to help whatsoever.Erica E.
El cliente no dejó un comentario.WILLIAMKA HOU L.
The air conditioner wasn't working and it was extremely hot outJOSEPH P.
I was not given an option for insurance, they just charged me 14 dollars and then two five dollar fees for I don't know what? I only had the truck for 3 hours and put six miles on it and a 19.95 truck became 53 dollars! That makes no sense and I'll be looking elsewhere if I need a truck again!!WILLIAM R.
Very Nice jobKEYURKUMAR P.
When I arrive to my original location my truck was not there even though I had a reservation. They made me drive 40 minutes to this location. The helpers I had helping me move our furniture had to wait an extra hour and a half since we were so late and needed to go to another location. As I arrive the original man that did not speak English said the truck was not there. Another man helped us and got us all set up. Very disappointed in Uhaul. Why have a reservation if my truck was not there? I had to pay my helpers additional money as they sat waiting for us and made my trip hours longer than expected.Kevin H.
The trucks steering wheel had to be held sideways to keep it straight, they forgot to inform me that the appliance dolley wasn't in the truck, the truck itself was difficult to drive.Michael S.
El cliente no dejó un comentario.Joseph P.
They had a 10 foot bed park but told me it was rented out and not on scene and force me to buy the 15 foot bed.ROBERT N.
the employees at the deptford location where horrible to deal with.Daniel L.
El cliente no dejó un comentario.Gabrielle W.
El cliente no dejó un comentario.India C.
Checkout once returned took long because system was down.RICHARD D.
Clean the trucks more, wipe down the steering wheel. Make the pickup time more accurate I scheduled to pick up for 9am but wasn't able to get it until 10amDashea M.
The service is very bad the personal is angry all the tine the truck don't running good everything is badCARMEN C.
El cliente no dejó un comentario.Joan D.
Very Nice sarvisDHARMESHB P.
El cliente no dejó un comentario.Domingo P.
El cliente no dejó un comentario.MARGAUX B.
Fast and pleasant service.JEFFREY K.
Dirty inside and out!BEHNAM N.
El cliente no dejó un comentario.Leandra M.
The owner tried to charge me without authorization and he told me a price cheaper than what he charged me at the end. At then he threatened to call the police and have me brutalized by the police because I wasâ€ one of the black people with no money and no respect for family owned businessesâ€RAMERE B.
El cliente no dejó un comentario.YOLANDA A.
El cliente no dejó un comentario.Anthony S.
Make sure vehicles are maintained properly. The vehicle I rented swayed while driving. Very poor wheel alignment. Vehicle cab and truck was dirtyANTHONY S.
El cliente no dejó un comentario.KYLE R.
When it snows and ice the truck should be cleaned off by the employee not the renter. The truck should be ready to go but other then that it was good.STEACY C.
El cliente no dejó un comentario.Taylor W.
I reserved my U-Haul the day before for 24 hours. I get to the location and they tell me that I can't have it for 24hrs and can only have it for 6,when I asked why they told me that ,â€that's how they do it.â€ I showed the my confirmation number and for 24 hrs and the guy shrugged and said I can only have it until 9:30pm that same day. Mind you I'm moving my whole house. He takes my license and credit card and started me a whole new time slot and reservation and charged me for insurance and other things without asking me,and the total came out to $241 even though I was quoted $86 online. When he gave me the key I asked for the paperwork to Mark the damages seen in the truck,and he tells me there's nothing wrong with the truck,so o go out to look and it has damaged EVERYWHERE! I go back into the store and bring him back out and show him all these damages and he shrugs and says â€œOkay your goodâ€ I ended up not being able to do all that I could because of the time limit. When I brought the truck back it was a little under 76,000 ,mind you I didn't even do 10miles in the damn thing, and a different guy goes out to check the mileage and told me that I went over 122,000 miles! So explained to him that that's impossible and when I went outside to see what he meant,he was looking at the mileage in Kn. I highly am disappointed U-Haul has an contract with them because they are NOT professionals at all. After handing the keys back he said â€œI thought it says here that you are keeping it for 24hrs what happened?â€ At that point I just wanted to get out the store because that was ridiculous. I'm NEVER coming here again!SHANETTE M.
No coment!etta C.
El cliente no dejó un comentario.Michael M.
Charged me double because I booked the truck at 4pm but sat at the store waiting until 630Jennifer L.
El cliente no dejó un comentario.Charles C.
I know other store that I've rented from this one was poor compare to them places. And I got rerouted 2 times with my pickup spot also.REGGIE P.
Despite setting the reservation up online ahead of time, I was still sitting around waiting for it to process and approve me. Seat cover on the driver's side was damaged, and the person inside the store, who I shouldn't have had to have contact with in the first place because the whole reason I did a pick up using my phone was because I wanted to avoid being in contact with people because of covid-19, was rude and unhelpful. This was a negative experience overall.James S.
El cliente no dejó un comentario.Ariel M.
El cliente no dejó un comentario.carlos F.
Never is bad service the personal is irresponsible and racismoCarmen C.
El cliente no dejó un comentario.Kishor D.
I was disappointed to have a $14 safe charge applied to my rental. I had rejected the option in my reservation, so was not looking for that charge when I picked up the rental as reserved. Unfortunately only when I went to check out after using the truck did I realize it had been added at the time of pick up.Tina P.
El cliente no dejó un comentario.JAMES F.
El cliente no dejó un comentario.Ashley M.
El cliente no dejó un comentario.curtis J.
Although staff were fairly helpful, the truck was over an hour late for our reservation, delaying time-sensitive moving plans and causing a great deal of frustration.JUSTIN B.
very nice jobKAMLESH P.
Originally booked this truck to be picked up In Sewell,NJ which is where I live but after I booked the truck the online check-in told me I had to pick the truck up in wynewood,NJ about 12 miles from my house. That was only the start of this horrible experience once I got to the (xpressmart) and received my truck there was clear damage on the driver side of the truck once I got in the truck it smelled like cigarettes and looked like it hasn't been cleaned in god knows how long. There was actually still ash in the ashtray in the middle of The truck and sticky liquid on seats and floors. After I was done hauling my things to my new house I go to return the truck in the morning I get there not only upset that I have to pay $30 in over mileage fees since the pickup spot was changed after I booked But the same gentlemen that went over the truck With me 24 hours prior accused me of damaging the truck pointing out the same clear damage we Both seen 24 hours ago. He then told meâ€ I won't get charged for it â€œ I then get an email w an attachment showing an accident report from 9:00 am that morning. It was insurance fraud to the max and hopefully this doesn't continue. The gentleman at the xpressmart in woodlynne,NJ should have legal action takin against Him for what he did to me and probably will continue to do to Other customers.Vincent M.
Wrong amount of gas was in vehicle, manager said nothing he can do to change it. Did not show me anything about the truck and made me sign papers before checking out truckMitchell G.
My contract showed the gas at 3/4 full, but the dashboard showed clearly less than 3/4 full, which the U-Haul representative acknowledged but was unwilling to adjust. Very disappointing. Therefore I lost money on the gas, since I had to return it at the 3/4 level.Gerhard V.
El cliente no dejó un comentario.Kyle K.
El cliente no dejó un comentario.Kenneth C.
El cliente no dejó un comentario.Tynisa C.
It all was excellent... I couldn't ask for anything to be different. I was able to pick up a clean truck and the customer service was greatLillian Q.
Van had no ac. Had bad odor in backTontia B.
El cliente no dejó un comentario.CARRIE H.
El cliente no dejó un comentario.THERESE M.
El cliente no dejó un comentario.Terry M.