There was NOT a furniture dolly included in the van I rented, despite the fact that I ordered and paid for it. Otherwise, all was great.Jacquelyn M.
Customer Reviews for Xpress Food Mart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Ashley G.
I was billed the wrong amount and still have not heard back after reaching out in several ways. I would not recommend using U-Haul as a service in general, the organization is highly disorganized and completely dismissive.HARSH D.
Easy pleasyJohn J.
This location gave my reservation (megan mcfarland) to someone named Marie Mccullogh. They had no truck for me because i guess when Marie came in her name sounded similar to mine. Very frustrating.MARIE M.
Very nice sarvis very good employee thanks thanksdharmesh P.
El cliente no dejó un comentario.PEARL T.
I was charged for a rental I never even utilized. I never even put the key in the ignition and still got charge. I was never use this service & I will be disputing the charges with my bank institution.Cierra V.
El cliente no dejó un comentario.Amy S.
Very nice sarvis Good peoplevinod P.
Truck needed service. No AC and transmission issues. Very poor experienceWilliam S.
El cliente no dejó un comentario.Youssef E.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Amir G.
El cliente no dejó un comentario.DHARMESHB P.
The location was close to my home and the process was quick and efficient.Frederica J.
Absolutely terrible.. unhelpful workers, uninviting atmosphere, and located in a sketchy area. Didn't feel entirely safe here. Had trouble returning my vehicle, and the workers didn't even care to help whatsoever.Erica E.
El cliente no dejó un comentario.WILLIAMKA HOU L.
The air conditioner wasn't working and it was extremely hot outJOSEPH P.
I was not given an option for insurance, they just charged me 14 dollars and then two five dollar fees for I don't know what? I only had the truck for 3 hours and put six miles on it and a 19.95 truck became 53 dollars! That makes no sense and I'll be looking elsewhere if I need a truck again!!WILLIAM R.
Very Nice jobKEYURKUMAR P.
When I arrive to my original location my truck was not there even though I had a reservation. They made me drive 40 minutes to this location. The helpers I had helping me move our furniture had to wait an extra hour and a half since we were so late and needed to go to another location. As I arrive the original man that did not speak English said the truck was not there. Another man helped us and got us all set up. Very disappointed in Uhaul. Why have a reservation if my truck was not there? I had to pay my helpers additional money as they sat waiting for us and made my trip hours longer than expected.Kevin H.
The trucks steering wheel had to be held sideways to keep it straight, they forgot to inform me that the appliance dolley wasn't in the truck, the truck itself was difficult to drive.Michael S.
El cliente no dejó un comentario.Joseph P.
They had a 10 foot bed park but told me it was rented out and not on scene and force me to buy the 15 foot bed.ROBERT N.
the employees at the deptford location where horrible to deal with.Daniel L.
El cliente no dejó un comentario.Gabrielle W.
El cliente no dejó un comentario.India C.
Checkout once returned took long because system was down.RICHARD D.
Clean the trucks more, wipe down the steering wheel. Make the pickup time more accurate I scheduled to pick up for 9am but wasn't able to get it until 10amDashea M.
The service is very bad the personal is angry all the tine the truck don't running good everything is badCARMEN C.
El cliente no dejó un comentario.Joan D.
Very Nice sarvisDHARMESHB P.
El cliente no dejó un comentario.Domingo P.
El cliente no dejó un comentario.MARGAUX B.
Fast and pleasant service.JEFFREY K.
Dirty inside and out!BEHNAM N.
El cliente no dejó un comentario.Leandra M.
The owner tried to charge me without authorization and he told me a price cheaper than what he charged me at the end. At then he threatened to call the police and have me brutalized by the police because I wasâ€ one of the black people with no money and no respect for family owned businessesâ€RAMERE B.
El cliente no dejó un comentario.YOLANDA A.
El cliente no dejó un comentario.Anthony S.
Make sure vehicles are maintained properly. The vehicle I rented swayed while driving. Very poor wheel alignment. Vehicle cab and truck was dirtyANTHONY S.
El cliente no dejó un comentario.KYLE R.
When it snows and ice the truck should be cleaned off by the employee not the renter. The truck should be ready to go but other then that it was good.STEACY C.
El cliente no dejó un comentario.Taylor W.
I reserved my U-Haul the day before for 24 hours. I get to the location and they tell me that I can't have it for 24hrs and can only have it for 6,when I asked why they told me that ,â€that's how they do it.â€ I showed the my confirmation number and for 24 hrs and the guy shrugged and said I can only have it until 9:30pm that same day. Mind you I'm moving my whole house. He takes my license and credit card and started me a whole new time slot and reservation and charged me for insurance and other things without asking me,and the total came out to $241 even though I was quoted $86 online. When he gave me the key I asked for the paperwork to Mark the damages seen in the truck,and he tells me there's nothing wrong with the truck,so o go out to look and it has damaged EVERYWHERE! I go back into the store and bring him back out and show him all these damages and he shrugs and says â€œOkay your goodâ€ I ended up not being able to do all that I could because of the time limit. When I brought the truck back it was a little under 76,000 ,mind you I didn't even do 10miles in the damn thing, and a different guy goes out to check the mileage and told me that I went over 122,000 miles! So explained to him that that's impossible and when I went outside to see what he meant,he was looking at the mileage in Kn. I highly am disappointed U-Haul has an contract with them because they are NOT professionals at all. After handing the keys back he said â€œI thought it says here that you are keeping it for 24hrs what happened?â€ At that point I just wanted to get out the store because that was ridiculous. I'm NEVER coming here again!SHANETTE M.
No coment!etta C.
El cliente no dejó un comentario.Michael M.
Charged me double because I booked the truck at 4pm but sat at the store waiting until 630Jennifer L.
El cliente no dejó un comentario.Charles C.
I know other store that I've rented from this one was poor compare to them places. And I got rerouted 2 times with my pickup spot also.REGGIE P.
Despite setting the reservation up online ahead of time, I was still sitting around waiting for it to process and approve me. Seat cover on the driver's side was damaged, and the person inside the store, who I shouldn't have had to have contact with in the first place because the whole reason I did a pick up using my phone was because I wanted to avoid being in contact with people because of covid-19, was rude and unhelpful. This was a negative experience overall.James S.
El cliente no dejó un comentario.Ariel M.
El cliente no dejó un comentario.carlos F.
Never is bad service the personal is irresponsible and racismoCarmen C.
El cliente no dejó un comentario.Kishor D.
I was disappointed to have a $14 safe charge applied to my rental. I had rejected the option in my reservation, so was not looking for that charge when I picked up the rental as reserved. Unfortunately only when I went to check out after using the truck did I realize it had been added at the time of pick up.Tina P.
El cliente no dejó un comentario.JAMES F.
El cliente no dejó un comentario.Ashley M.
El cliente no dejó un comentario.curtis J.
Although staff were fairly helpful, the truck was over an hour late for our reservation, delaying time-sensitive moving plans and causing a great deal of frustration.JUSTIN B.
very nice jobKAMLESH P.
Originally booked this truck to be picked up In Sewell,NJ which is where I live but after I booked the truck the online check-in told me I had to pick the truck up in wynewood,NJ about 12 miles from my house. That was only the start of this horrible experience once I got to the (xpressmart) and received my truck there was clear damage on the driver side of the truck once I got in the truck it smelled like cigarettes and looked like it hasn't been cleaned in god knows how long. There was actually still ash in the ashtray in the middle of The truck and sticky liquid on seats and floors. After I was done hauling my things to my new house I go to return the truck in the morning I get there not only upset that I have to pay $30 in over mileage fees since the pickup spot was changed after I booked But the same gentlemen that went over the truck With me 24 hours prior accused me of damaging the truck pointing out the same clear damage we Both seen 24 hours ago. He then told meâ€ I won't get charged for it â€œ I then get an email w an attachment showing an accident report from 9:00 am that morning. It was insurance fraud to the max and hopefully this doesn't continue. The gentleman at the xpressmart in woodlynne,NJ should have legal action takin against Him for what he did to me and probably will continue to do to Other customers.Vincent M.
Wrong amount of gas was in vehicle, manager said nothing he can do to change it. Did not show me anything about the truck and made me sign papers before checking out truckMitchell G.
My contract showed the gas at 3/4 full, but the dashboard showed clearly less than 3/4 full, which the U-Haul representative acknowledged but was unwilling to adjust. Very disappointing. Therefore I lost money on the gas, since I had to return it at the 3/4 level.Gerhard V.
El cliente no dejó un comentario.Kyle K.
El cliente no dejó un comentario.Kenneth C.
El cliente no dejó un comentario.Tynisa C.
It all was excellent... I couldn't ask for anything to be different. I was able to pick up a clean truck and the customer service was greatLillian Q.
Van had no ac. Had bad odor in backTontia B.
El cliente no dejó un comentario.CARRIE H.
El cliente no dejó un comentario.THERESE M.
El cliente no dejó un comentario.Terry M.
El cliente no dejó un comentario.Tamirlan I.
Excellent and Friendly Customer Service!Burke D.
No comment at this timeMaline T.
El cliente no dejó un comentario.Gabriel T.
El cliente no dejó un comentario.Kevin C.
They don't have a big enough lot for this many trucks. I was stuck in the middle of the street while they played Tetris with the trucks and then asked me to back it in which I can't do. While I was getting honked at. It was frustrating all around.Taylor K.
El cliente no dejó un comentario.Dylan B.
This Experience Was One Of The Worse Customer Service And Equipment Experiences Ever!!! From The Credit Card Software Not Working To The Owners Poor Attitude Asking For Cash Instead Of My Credit Card. This Whole Thing Was Totally Beyond Me. I'm Never Using UHaul Again.Richard G.
El cliente no dejó un comentario.Joseph L.
The guy try to help me I like that but the truck not be there is bad that wanted my time waiting for the truck and I have to pick up another more bigJAY A.
Que Lis vehÃculos estÃ©n limpios y estoy teniendo problemas en recoger el equipo pongo una hora para recogerlo a las 7:30 y la dueÃ±a del establecimiento no me quiere dar la guagua rentada hasta las 10 am y yo le digo q yo ka rente para las 10 y me dijo q no me va a dar lo q rente a las 7 am pq es ilegal recoger el equipo rentado a esa hora necesito q verifique si es ilegal recoger un equipo a las 7:30 am mi nÃºmero es el 8563538359 me pueden llamar y decirmeCarmen C.
El cliente no dejó un comentario.Karen H.
El cliente no dejó un comentario.falio L.
Yo hice mi reservaciÃ³n para las 6:30 am y la persona no me querÃa atender hasta las 10 am y yo le dije q yo no hice la reservaciÃ³n para las 10 am y me dio l guagua hasta 1 hora despuÃ©s fue una muy mala experiencia me trataron malCarmen C.
Allow pick up to trucks that aren't blocked and give trucks that aren't filthy. U-Haul has fraudulent practices where they give you a filthy truck and then charge you for someone else's mess.Anthony P.
El cliente no dejó un comentario.Edward C.
they have a U-Haul at a Indian fast market wtf is that? They barely know English or how to properly explain things so from 19.97 it goes To 60$ I had the truck for about 1 hr and drove it about 9 miles. The entire shit is fucked up I recommend no one to go there go to a OFFICAL PLACEAuber A.
El cliente no dejó un comentario.Michael O.
Very nice sarvis very Good job we likeKINJALBHAI' P.
Don't use the app. It sucksTimothy D.
El cliente no dejó un comentario.RASHIDA W.
The steering on the truck was out of line. We have rented Uhaul trucks a number of times, this one didn't drive or ride well at all. THE UHAUL WEBSITE WAS DOWN (NOT THE FAULT OF THIS LOCATION) which created a stressful start to our day and more hours for people that were moving than we planned.Katrina M.
Great experience. Thank You!Noelle V.
The customer service was horrible. The staff is rude, mocking, and serve as a bigger inconvenience than ever. Moving is stressful, but the harassment I've felt both times at that location made my anxiety worse. Not only was the wait time ridiculous, but I wasn't assisted with anything, so image if I didn't know what I was doing when it came to the truck, or the set up. I was then harassed due to being 2 cm away from half. I had to tell the gentleman not to put his hands on me after him touching my back, shoulder and arm. My overall experience was ridiculous and I honestly expect uhaul to handle their partnership with this location. Since I was told they only pick up and drop off, so the store don't do anything. I have to make 2 more trips in a month, and may have to look elsewhere for my truck rentals.Robert C.
El cliente no dejó un comentario.Jannell R.
El cliente no dejó un comentario.Jignesh A.
When I went to book my reservation through the 800 number at U-Haul I wound up getting bounced around about six times as to where I could pick up my box truck wound up driving to two different locations and was told I needed to go to another location to pick up the actual vehicle. This was a poor experience for my rental and when I called the 800-number to see if there is any type of compensation to be made they said no since I had already signed the contract and pick the vehicle up. I have never experienced such a dis-organized business especially one of the size when trying to deal with a simple rental. I am hoping this is just a one off and not a common occurrence. I wound up returning the rental two days early with a quarter tank more of gas than it was run it with I am hoping that u haul will be able to find some type of compensation for all of the confusion and issues I ran into.William S.