The store called and asked me to come later than my reservation and then asked me to return it earlier than it was supposed to be returned. I said no to both and they acted like I was inconvenient. They were rude and the store was in a very unsafe location. I didn't register for it to be there but was somehow rerouted to pick up there. This resulted in me being late and driving more then anticipated, losing me time and I was unable to finish my move in the time left. If I were routed to this location again I would just cancel in the futurematthew T.
Customer Reviews for Xpress Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It will be better if open earlier in the day.denzel W.
My whole experience with this UHAUL rental was poor to terrible. 1. I originally went on-line to rent a 15' truck for a one day rental with pickup at the new facility on Heron Drive in Swedesboro NJ. That went well. Four days prior to pickup, I had a change of plans that required adding a second day to my rental. I personally went to the Heron Drive facility, as it is close to my home, and spoke to the representative about the change. She told me the truck was available for a second day and that pickup would be available at the Swedesboro location. She hand wrote the change on the original contract that I had brought with me and said that it was sufficient. 2. Morning of scheduled pickup I get an email from UHAUL stating that my rental truck is ready for pickup in Woodlyne NJ, 25 miles from my home in the opposite direction of my use. I called the Swedesboro facility about the email and they blamed it on scheduling department but couldn't guarantee me a truck from the Swedesboro site. They provided a phone number for me to call, it went directly to the Woodlyne Foodmart where I was schedule to pickup. The guy was unsympathetic and only asked if I wanted to cancel, but I didn't because I needed a truck. I asked for the scheduling number to call, which he gave me, rang for 5 minutes then eventually connected me back to the Woodlyn person, who again asked if I wanted to cancel. I determined I would have to go to Woodlyn to get the truck. 3.The Woodlyn facility is a little Food Mart, the representative was pleasant and got me through the registration fairly quickly. I asked if I could park my vehicle in his lot for a few hours until my wife finished work, he wouldn't allow me to park in the lot but allowed me to park around the side of the building near the trash dumpster. The original person, who was taking me to Swedesboro for pickup wasn't able to go to Woodlyne for time restraints with his job. 4. The truck I received had not be clean out from the previous renters as there were soda and juice bottles on the floor, one was leaking contents that had attracted flies and knats, there was a container of some sort of dipping sauce on the floor with no lid that made the cab smell. The passenger door had damage that made it difficult to open, I mentioned that to the representative, and he just waved me on. I ordered and paid for 6 blankets and it only contained 5. It only had 1/2 tank of gas, now I only had to return it with the same amount, but I have never rented anything that ever had less than a full tank. 5. Returning the truck, I was unable to get a final bill because they were unable to determine what my mileage charge was because they couldn't find my out mileage. I had to return home and call them with the out mileage from the reservation contract, so they email the final bill to me. In summary the whole rental was a fiasco. The change in pickup location added about 50 miles to my rental mile charges. The trunk was filthy to the point I had to spend time cleaning it out before I made the move. I would recommend revisiting some of the places you allow to do business as UHAUL agents, I do not think the Woodlyn location is a good representative. I don't plan on renting from UHAUL ever again.Bret M.
Customer did not leave a comment.Sarai A.
Customer did not leave a comment.Darryl P.
Using UHaul was an absolutely awful experience. Nothing is clear or easy to understand when trying to reserve a vehicle. Moreover, both the pickup and drop off locations were changed at the last minute and without notifying me.Kevin B.
There was NOT a furniture dolly included in the van I rented, despite the fact that I ordered and paid for it. Otherwise, all was great.Jacquelyn M.
Customer did not leave a comment.Ashley G.
I was billed the wrong amount and still have not heard back after reaching out in several ways. I would not recommend using U-Haul as a service in general, the organization is highly disorganized and completely dismissive.HARSH D.
Easy pleasyJohn J.
This location gave my reservation (megan mcfarland) to someone named Marie Mccullogh. They had no truck for me because i guess when Marie came in her name sounded similar to mine. Very frustrating.MARIE M.
Very nice sarvis very good employee thanks thanksdharmesh P.
Customer did not leave a comment.PEARL T.
I was charged for a rental I never even utilized. I never even put the key in the ignition and still got charge. I was never use this service & I will be disputing the charges with my bank institution.Cierra V.
Customer did not leave a comment.Amy S.
Very nice sarvis Good peoplevinod P.
Truck needed service. No AC and transmission issues. Very poor experienceWilliam S.
Customer did not leave a comment.Youssef E.
Customer did not leave a comment.David M.
Customer did not leave a comment.Amir G.
Customer did not leave a comment.DHARMESHB P.
The location was close to my home and the process was quick and efficient.Frederica J.
Absolutely terrible.. unhelpful workers, uninviting atmosphere, and located in a sketchy area. Didn't feel entirely safe here. Had trouble returning my vehicle, and the workers didn't even care to help whatsoever.Erica E.
Customer did not leave a comment.WILLIAMKA HOU L.
The air conditioner wasn't working and it was extremely hot outJOSEPH P.
I was not given an option for insurance, they just charged me 14 dollars and then two five dollar fees for I don't know what? I only had the truck for 3 hours and put six miles on it and a 19.95 truck became 53 dollars! That makes no sense and I'll be looking elsewhere if I need a truck again!!WILLIAM R.
Very Nice jobKEYURKUMAR P.
When I arrive to my original location my truck was not there even though I had a reservation. They made me drive 40 minutes to this location. The helpers I had helping me move our furniture had to wait an extra hour and a half since we were so late and needed to go to another location. As I arrive the original man that did not speak English said the truck was not there. Another man helped us and got us all set up. Very disappointed in Uhaul. Why have a reservation if my truck was not there? I had to pay my helpers additional money as they sat waiting for us and made my trip hours longer than expected.Kevin H.
The trucks steering wheel had to be held sideways to keep it straight, they forgot to inform me that the appliance dolley wasn't in the truck, the truck itself was difficult to drive.Michael S.
Customer did not leave a comment.Joseph P.
They had a 10 foot bed park but told me it was rented out and not on scene and force me to buy the 15 foot bed.ROBERT N.
the employees at the deptford location where horrible to deal with.Daniel L.
Customer did not leave a comment.Gabrielle W.
Customer did not leave a comment.India C.
Checkout once returned took long because system was down.RICHARD D.
Clean the trucks more, wipe down the steering wheel. Make the pickup time more accurate I scheduled to pick up for 9am but wasn't able to get it until 10amDashea M.
The service is very bad the personal is angry all the tine the truck don't running good everything is badCARMEN C.
Customer did not leave a comment.Joan D.
Very Nice sarvisDHARMESHB P.
Customer did not leave a comment.Domingo P.
Customer did not leave a comment.MARGAUX B.
Fast and pleasant service.JEFFREY K.
Dirty inside and out!BEHNAM N.
Customer did not leave a comment.Leandra M.
The owner tried to charge me without authorization and he told me a price cheaper than what he charged me at the end. At then he threatened to call the police and have me brutalized by the police because I wasâ€ one of the black people with no money and no respect for family owned businessesâ€RAMERE B.
Customer did not leave a comment.YOLANDA A.
Customer did not leave a comment.Anthony S.
Make sure vehicles are maintained properly. The vehicle I rented swayed while driving. Very poor wheel alignment. Vehicle cab and truck was dirtyANTHONY S.
Customer did not leave a comment.KYLE R.
When it snows and ice the truck should be cleaned off by the employee not the renter. The truck should be ready to go but other then that it was good.STEACY C.
Customer did not leave a comment.Taylor W.
I reserved my U-Haul the day before for 24 hours. I get to the location and they tell me that I can't have it for 24hrs and can only have it for 6,when I asked why they told me that ,â€that's how they do it.â€ I showed the my confirmation number and for 24 hrs and the guy shrugged and said I can only have it until 9:30pm that same day. Mind you I'm moving my whole house. He takes my license and credit card and started me a whole new time slot and reservation and charged me for insurance and other things without asking me,and the total came out to $241 even though I was quoted $86 online. When he gave me the key I asked for the paperwork to Mark the damages seen in the truck,and he tells me there's nothing wrong with the truck,so o go out to look and it has damaged EVERYWHERE! I go back into the store and bring him back out and show him all these damages and he shrugs and says â€œOkay your goodâ€ I ended up not being able to do all that I could because of the time limit. When I brought the truck back it was a little under 76,000 ,mind you I didn't even do 10miles in the damn thing, and a different guy goes out to check the mileage and told me that I went over 122,000 miles! So explained to him that that's impossible and when I went outside to see what he meant,he was looking at the mileage in Kn. I highly am disappointed U-Haul has an contract with them because they are NOT professionals at all. After handing the keys back he said â€œI thought it says here that you are keeping it for 24hrs what happened?â€ At that point I just wanted to get out the store because that was ridiculous. I'm NEVER coming here again!SHANETTE M.
No coment!etta C.
Customer did not leave a comment.Michael M.
Charged me double because I booked the truck at 4pm but sat at the store waiting until 630Jennifer L.
Customer did not leave a comment.Charles C.
I know other store that I've rented from this one was poor compare to them places. And I got rerouted 2 times with my pickup spot also.REGGIE P.
Despite setting the reservation up online ahead of time, I was still sitting around waiting for it to process and approve me. Seat cover on the driver's side was damaged, and the person inside the store, who I shouldn't have had to have contact with in the first place because the whole reason I did a pick up using my phone was because I wanted to avoid being in contact with people because of covid-19, was rude and unhelpful. This was a negative experience overall.James S.
Customer did not leave a comment.Ariel M.
Customer did not leave a comment.carlos F.
Never is bad service the personal is irresponsible and racismoCarmen C.
Customer did not leave a comment.Kishor D.
I was disappointed to have a $14 safe charge applied to my rental. I had rejected the option in my reservation, so was not looking for that charge when I picked up the rental as reserved. Unfortunately only when I went to check out after using the truck did I realize it had been added at the time of pick up.Tina P.
Customer did not leave a comment.JAMES F.
Customer did not leave a comment.Ashley M.
Customer did not leave a comment.curtis J.
Although staff were fairly helpful, the truck was over an hour late for our reservation, delaying time-sensitive moving plans and causing a great deal of frustration.JUSTIN B.
very nice jobKAMLESH P.
Originally booked this truck to be picked up In Sewell,NJ which is where I live but after I booked the truck the online check-in told me I had to pick the truck up in wynewood,NJ about 12 miles from my house. That was only the start of this horrible experience once I got to the (xpressmart) and received my truck there was clear damage on the driver side of the truck once I got in the truck it smelled like cigarettes and looked like it hasn't been cleaned in god knows how long. There was actually still ash in the ashtray in the middle of The truck and sticky liquid on seats and floors. After I was done hauling my things to my new house I go to return the truck in the morning I get there not only upset that I have to pay $30 in over mileage fees since the pickup spot was changed after I booked But the same gentlemen that went over the truck With me 24 hours prior accused me of damaging the truck pointing out the same clear damage we Both seen 24 hours ago. He then told meâ€ I won't get charged for it â€œ I then get an email w an attachment showing an accident report from 9:00 am that morning. It was insurance fraud to the max and hopefully this doesn't continue. The gentleman at the xpressmart in woodlynne,NJ should have legal action takin against Him for what he did to me and probably will continue to do to Other customers.Vincent M.
Wrong amount of gas was in vehicle, manager said nothing he can do to change it. Did not show me anything about the truck and made me sign papers before checking out truckMitchell G.
My contract showed the gas at 3/4 full, but the dashboard showed clearly less than 3/4 full, which the U-Haul representative acknowledged but was unwilling to adjust. Very disappointing. Therefore I lost money on the gas, since I had to return it at the 3/4 level.Gerhard V.
Customer did not leave a comment.Kyle K.
Customer did not leave a comment.Kenneth C.
Customer did not leave a comment.Tynisa C.
It all was excellent... I couldn't ask for anything to be different. I was able to pick up a clean truck and the customer service was greatLillian Q.
Van had no ac. Had bad odor in backTontia B.
Customer did not leave a comment.CARRIE H.
Customer did not leave a comment.THERESE M.
Customer did not leave a comment.Terry M.
Customer did not leave a comment.Tamirlan I.
Excellent and Friendly Customer Service!Burke D.
No comment at this timeMaline T.
Customer did not leave a comment.Gabriel T.
Customer did not leave a comment.Kevin C.
They don't have a big enough lot for this many trucks. I was stuck in the middle of the street while they played Tetris with the trucks and then asked me to back it in which I can't do. While I was getting honked at. It was frustrating all around.Taylor K.
Customer did not leave a comment.Dylan B.
This Experience Was One Of The Worse Customer Service And Equipment Experiences Ever!!! From The Credit Card Software Not Working To The Owners Poor Attitude Asking For Cash Instead Of My Credit Card. This Whole Thing Was Totally Beyond Me. I'm Never Using UHaul Again.Richard G.
Customer did not leave a comment.Joseph L.
The guy try to help me I like that but the truck not be there is bad that wanted my time waiting for the truck and I have to pick up another more bigJAY A.
Que Lis vehÃculos estÃ©n limpios y estoy teniendo problemas en recoger el equipo pongo una hora para recogerlo a las 7:30 y la dueÃ±a del establecimiento no me quiere dar la guagua rentada hasta las 10 am y yo le digo q yo ka rente para las 10 y me dijo q no me va a dar lo q rente a las 7 am pq es ilegal recoger el equipo rentado a esa hora necesito q verifique si es ilegal recoger un equipo a las 7:30 am mi nÃºmero es el 8563538359 me pueden llamar y decirmeCarmen C.
Customer did not leave a comment.Karen H.
Customer did not leave a comment.falio L.
Yo hice mi reservaciÃ³n para las 6:30 am y la persona no me querÃa atender hasta las 10 am y yo le dije q yo no hice la reservaciÃ³n para las 10 am y me dio l guagua hasta 1 hora despuÃ©s fue una muy mala experiencia me trataron malCarmen C.
Allow pick up to trucks that aren't blocked and give trucks that aren't filthy. U-Haul has fraudulent practices where they give you a filthy truck and then charge you for someone else's mess.Anthony P.
Customer did not leave a comment.Edward C.
they have a U-Haul at a Indian fast market wtf is that? They barely know English or how to properly explain things so from 19.97 it goes To 60$ I had the truck for about 1 hr and drove it about 9 miles. The entire shit is fucked up I recommend no one to go there go to a OFFICAL PLACEAuber A.
Customer did not leave a comment.Michael O.
Very nice sarvis very Good job we likeKINJALBHAI' P.
Don't use the app. It sucksTimothy D.
Customer did not leave a comment.RASHIDA W.