I am very satisfied with the service here. The only thing I can say that could improve the service is staying open 24 hours like the gas stationMilton W.
Customer Reviews for Woodyard US Fuel
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
excellent customer servicePatricia R.
El cliente no dejó un comentario.Patricia R.
Nothing, process was smoothNicole S.
The woman cashier was extremely knowledgeable and plentiful work with.Lynette C.
El cliente no dejó un comentario.Francis C.
El cliente no dejó un comentario.brian W.
El cliente no dejó un comentario.Alma F.
El cliente no dejó un comentario.Jeffery J.
El cliente no dejó un comentario.Jonathan B.
El cliente no dejó un comentario.JACQUELYN D.
El cliente no dejó un comentario.marla H.
El cliente no dejó un comentario.Seth W.
El cliente no dejó un comentario.Antwyonette H.
El cliente no dejó un comentario.Donald P.
I rented a truck with a mobile pickup but when I got to the location the place was closed. The fenced lot was closed with no access. I had to find another truck with a location twice as far. Wasted an 1.5 hours of my time.MICHAELSCOTT G.
Have someone to park the vehicle for you. Also someone to bring the vehicle to you. Didn't care for the parking lot where the trucks are kept.Sandra E.
El cliente no dejó un comentario.Donta R.
Great customer service. I was in and out in less than 15mins.anthony B.
Salesperson was not friendly and lied to me. She said their were no available trucks for rent and they were booked. I went online while standing in the parking lot and made a reservation for a 10 foot truck for that present time. When I went back to the window and ask about my rental. The woman then wanted to be friendly to me.Gregg P.
Have unlimited milesNathan B.
El cliente no dejó un comentario.Sabrina T.
Better customer service!! Did not have return slip which i cant confirm i was given. The gentlemen asked why i didnt have it and told me he cant help me then. I eventually was able to return the truck online. A process that should have been 5 minutes turned into almost 45minutes.JEFFERY W.
El cliente no dejó un comentario.Kimberley J.
This was very helpful with the problem I had with payment they'll be my first centerLawrence D.
Slippery stuff inside the truck which causes a person loading to slip and fall. Truck was not clean inside dirty. Also I notice that a backup light cover was missing on truck.Laureatha A.
El cliente no dejó un comentario.REGINALD P.
The milage on the pickup truck I rented was 676. I rented it for about 40 mins. and a total of 19 miles for a total milage readingof 695. I put 1.5 gallons of gas in the tank and when I returned the truck the attendant said they were going to charge for gas shortage. I explained that my milage showed 19 miles usage. At worst the milage would be 13 mpg. I even provided a receipt of the gas purchased 5 minutes ago and she wouldn't even look at it. I ended up paying more money at their pump, and for a total of $11 which would have sufficed for approximately 45 miles. The most disappointing thing thing is that she would not look at my receipt for gas that would show that I more than replaced the 19 miles gas usage that was shown on the odometer. Extremely poor customer service.Kenya E.
I'm a professional Driver and rent vehicles weekly. This is by far the worst experience if had this year. They couldn't even correct my name on the invoice after I repeatedly informed them it was incorrect. They had my email wrong also. The morning of pickup the truck was vandalized and that location sent me to a different location 20 miles away. Upon arrival this location had no record of my contract, because they screwed up my contract. The attendant and I spent 30 minutes straightening out the mess. Thank you. What should had taken 15 mins was now 2 hrs and my customer is calling me asking me wth I'm I at.... Thanks Uhaul...Leonard H.
Will be sending my comments via email. Terrible experienceMatthew P.
El cliente no dejó un comentario.Luis R.
Awesome customer service from the beginning to the end! The young lady that helped me was so courteous, kind, patient, and professional! She clearly explained all fees and ensured I had the most amazing and seamless experience!!!Angela P.
No problems with the truck but ordered moving pads with my rental and did not receive them. And even after calling and informing uhual I was still charged. And have yet to be contacted back to get this fixed.Djuan J.
El cliente no dejó un comentario.John A.
Great experience.Donna A.
Location was great service was goodHerman S.
Clerk was on her cell talking making transactions. She messed up and ran my card multiple times and almost locked my accounts more than once. Horrible experienceTirrell B.
El cliente no dejó un comentario.Walter O.
The young lady who took care of my rental was very helpful and made sure everything was right with the rental. She had a positive attitude which reflects on your company. I would definitely recommend this location to my friends and family.Kenneth R.
El cliente no dejó un comentario.Derrick P.
Service was excellent.... the attendant was very helpful and knowledgeable... will definitely use this location again.Michelle H.
El cliente no dejó un comentario.ROBERT E.
I don't know. Maybe invest in a more structured lot for the trucks.Nicholas L.
El cliente no dejó un comentario.Phillip M.
The representative needed assistance was overwhelmedDERRICK C.
Like the professionalism and friendlinessWillie H.
They cleaned quickly after I mentioned it. Great lady. Thank you.angela K.
El cliente no dejó un comentario.Natisha B.
They charge me double rateKenneth B.
El cliente no dejó un comentario.Deriech C.
The attendant at this location was very professional and courteous, I enjoyed our business interaction.Napoleon R.
Poner mejor personal de atenciÃ³n, porque esas personas no saben ni lo q hacenEleazar V.
The cashier overcharged me for the rental and sent me to Uhal to fix it. It hasn't been corrected yet.Tonya D.
El cliente no dejó un comentario.Michelle B.
Continue with the great services.REGINALD T.
Truck was dirty. Could not read the miles on the speedometer to l know i was being charged the right price. speedometer didn't show miles The customer service was great. The process was very easy. But please do better in keeping your trucks maintained and keep clean. During this time..all your trucks should be cleaned before the trucks go out.Tonya M.
El cliente no dejó un comentario.Mary J.
Uhaul was cleaned of debris however the uhaul was filthy and needs to be wiped out after each use.Anthony Y.
Friendly CSWillie H.
El cliente no dejó un comentario.Dwayne F.
Everything was great! Rent from there often.ROBERT E.
El cliente no dejó un comentario.LaTaunya H.
El cliente no dejó un comentario.TRAVIS P.
Make sure you don't send trucks with holes in them.Kevin H.
El cliente no dejó un comentario.Randolph T.
The van was relatively new and in great condition. It was a little dirty but nothing too bad. The lady checking me out and in was very nice and helpful. She made the prices quick and easy. I would definitely rent from here again.RYAN B.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Bryan C.
El cliente no dejó un comentario.Bryona B.
El cliente no dejó un comentario.Raymond S.
El cliente no dejó un comentario.Tracey C.
El cliente no dejó un comentario.Dwan B.
Employee was very professional which made things go very smooth. My only gripe was not with the Woodyard US Fuel location but with the original pickup location Saint Barnabas Rd in Oxon Hill Md. that call me the night of to inform me that the truck was not available because the other customer needed the truck longer causing me to driver 10 miles out of my way to pickup at Woodyard US Fuel and to bring back for a total of 20 miles. Seem like to me the customer who went over their contract agreement time should of had to go to the Woodyard location and not me. Thanks be to God that everything went well for me.clifton M.
Vehicle had food trash in it. Otherwise I would have given a higher score. Vehicle itself was in good mechanical condition. Service was fast and easy.Gwendelyn R.
El cliente no dejó un comentario.Gassama M.
Very convenient to where I needed to pick something up & drop it off to my residence.Alexander T.
El cliente no dejó un comentario.Kenneth H.
El cliente no dejó un comentario.Marquita D.
El cliente no dejó un comentario.Bernadine I.
Made a reservation for a pickup truck which wasn't available. I was forced to get a bigger truck which increased the rate of the mileage.Dominique C.
El cliente no dejó un comentario.Helen C.
El cliente no dejó un comentario.Taye H.
1.answer the phoneMichael A.
Pick up counter was a wooden or makeshift platform. I thought I was going to an indoor office/gas station/ or newer business. Hard to enter and exit the location because it's on a busy main street, and it was hidden in between two other businesses.Gayle J.
Nothings at allCarol C.
Neighborhood friendlyWillie H.
El cliente no dejó un comentario.Moustapha D.
El cliente no dejó un comentario.Lorna B.
The staff at this location was very unprofessional and lacked the proper knowledge to complete the transaction in a timely manner. I've received better service from Uhaul, which is why I've been a loyal customer.Darmika S.
The truck was not clean. Both the exterior and interior were dirty. The customer representative was very professional and hospitable.Erin H.
Have customer discounts or perks!Samuel J.
There was a mosquito infestation in the van. We were bitten the whole time using it. We were told there was no discount or anything she could do. She also didn't seem to care but said that they were cleaned everyday. From the looks of it it is not cleaned at all. Didn't even get the vehicle I reserved. Was told it hasn't come back yet and there was nothing she could do but was told I couldn't get the same one that was also sitting over to the side. Worst experience I've ever had and will not recommend that location at all.Rico B.
The website was very confusing but the young lady working there was extremely helpful.Brenda V.
This time was good. I've had two other experiences with this location that were horrible. So Uhaul u did good this time. Other than the facial ID on the app trying to verify it was goodWayne G.
Very professional and customer friendlyWillie H.
It went better than I'd imagineddavid B.
El cliente no dejó un comentario.Layah M.
The virtual check-in process was a little confusing.Kenyatta R.
The vehicle was a true gas guzzler. That was my only concern.Brenda V.