Customer Reviews for Woodard Mercantile
(U-Haul Neighborhood Dealer)

931 reviews

4160 N Maize Rd   Maize, KS 67101
(Between 45th and 37th St on Maize Rd)

(316) 721-2201

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 1 pm–5 pm

Services at this Location:

Contact Us

(316) 721-2201

4160 N Maize Rd
Maize, KS 67101
(Between 45th and 37th St on Maize Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 1 pm–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Phillip Tos 
Rating:
3.0

The truck had not been swept out. Truck had an issue that every time it hit a bump the cruise control would shut off. Traction control and abs lights then flashed on and off. A short in the system. I was not able to provide feedback when I dropped the truck off on Saturday afternoon. Website wouldn’t accept the photos.

Bo Rader 
Rating:
5.0

The people at Woodward M were superb. They straightened out a mess that Uhaul created for me and got me on my way. The truck was greasy in the back and dirty in front. The windshield was thick with dirt.

Suzanne Webb 
Rating:
5.0

Customer did not leave a comment.

Kayla Wyatt 
Rating:
5.0

The trailer had mud and hay inside

Tim Polson 
Rating:
5.0

Customer did not leave a comment.

Tony Logsdon 
Rating:
5.0

Customer did not leave a comment.

Stephanie Simmon 
Rating:
5.0

The after hours drop was greatly appreciated, was able to return the rental 2 days early, and customer service at this location was very pleasant and attentive.

AARON WILLIS 
Rating:
5.0

Customer did not leave a comment.

Matthew Ewertz 
Rating:
3.0

The hitch on the trailer did not fit my 2” ball properly. Was very loose and banged around very loudly on side streets or anytime going over a bridge or uneven road on the highway. I have never experienced towing anything like that in my life. It was so bad we decided not to return to home location which cost us more than twice the original cost. Very disappointing. The people working at the pick up location were polite and respectful just not very understanding of the situation. That was the most stressful miserable tow job I’ve ever experienced.

Stephen Herrman 
Rating:
3.0

The truck had a headlight that was broken and pointed toward the ground held on with packing tape. It made it a bit more challenging when driving in the dark. Probably should have had it fixed before sending it out. Also, billing issues as I was told that I would get half of my money back if I dropped off within 24 hours. I did so and then everyone said that I wouldn't get the other half back and of course there is nothing I can do at this point other than move on.

Vu Nguyen 
Rating:
3.0

More lighting in the parking area. I slipped and fell because I did not see the ice in the dirt.

Ramsey Williams 
Rating:
5.0

Very nice people and truck!

brian waddell 
Rating:
5.0

Customer did not leave a comment.

Melinda Vicin 
Rating:
5.0

Customer did not leave a comment.

Scott Neumeyer 
Rating:
5.0

Great support

Eric Nordberg 
Rating:
5.0

Customer did not leave a comment.

David Singleton 
Rating:
3.0

Customer did not leave a comment.

Patrick Morgan 
Rating:
5.0

Kaydi at I35S location in Texas was extremely helpful, along with another young lady whose name I did not get. And, Emma I believe at the pickup point in Kansas, just outside of Newton, was as proficient. We made it home safely. Thanks for the services you provided.

James White 
Rating:
5.0

Customer did not leave a comment.

Eric Nordberg 
Rating:
5.0

Customer did not leave a comment.

Byron Fitchpatrick 
Rating:
5.0

Customer did not leave a comment.

Paul Newton 
Rating:
4.0

Customer did not leave a comment.

Harold Johnson 
Rating:
5.0

Great job

Ronald Sherrill 
Rating:
4.0

I would rather pick up with a full tank and return full. Trying to guess if it’s 7/8 or 2/3 is wrong. Make sure they are full !!!

Michael Cooper 
Rating:
5.0

Excellent service!

Shelly Trear 
Rating:
5.0

Customer did not leave a comment.

JOSHUA KIPP 
Rating:
3.0

Customer did not leave a comment.

Jeffery Lewis 
Rating:
5.0

Customer did not leave a comment.

Mark Reynolds 
Rating:
5.0

Customer did not leave a comment.

Virginia McDaniel 
Rating:
5.0

Customer did not leave a comment.

GARY MOORE 
Rating:
1.0

They over chargerd me for something I didn’t ask for .

Jaquan Barzar 
Rating:
5.0

Nice place to do business with

Terry Melancon 
Rating:
5.0

Customer did not leave a comment.

Greg Gunther 
Rating:
5.0

Customer did not leave a comment.

Garrett VanBecelaere 
Rating:
5.0

Customer did not leave a comment.

Terry Nemechek 
Rating:
5.0

Customer did not leave a comment.

Rose Mary 
Rating:
5.0

Customer did not leave a comment.

Greg Wesley 
Rating:
5.0

The Woodard Team of professionals are the best around! Love our Mercantile! UHAUL rocks too!

JEFF HOLLAND 
Rating:
5.0

The people are always helpful and friendly. The trailer was clean and functional. However, this trailer needs to be repainted, The door latch is difficult to use because of damage in the past. Some screws are missing in the floor and it creaks when walked on. The hitch has been damaged in the past. Tires were in good shape. It did what I needed but I wouldn't put my name on it. I rented several trailers and a truck in the last few months. All the other equipment was in very good shape. I will use U-Haul next time I need a trailer.

Micheal Doyle 
Rating:
5.0

Very nice people. Very helpful. !!!!!

John Hynes 
Rating:
5.0

Maybe leave chips and a cold soda waiting in the truck? I always have a good experience with Uhaul so I'm not sure what you could improve on. Hotels used to leave chocolates and wine in the rooms for its customers, so maybe something like that? Although wine wouldn't be a very good idea with drinking and driving and all. Thanks Uhaul.

Terry McGrath 
Rating:
5.0

Experienced a fast and courteous transaction renting the 5x8 trailer.

Rick Everitt 
Rating:
5.0

I never have any problems turning in equipment. They are friendly and helpful.

Micheal Doyle 
Rating:
5.0

Customer did not leave a comment.

Jean Beaugh 
Rating:
5.0

Customer did not leave a comment.

Paula Gates 
Rating:
5.0

Customer did not leave a comment.

CHARLES O'DELL 
Rating:
5.0

Customer did not leave a comment.

Robbin Hoefer 
Rating:
5.0

Customer did not leave a comment.

Micheal Doyle 
Rating:
4.0

Quick and easy with a helpful staff

Chuck Smith 
Rating:
5.0

Customer did not leave a comment.

Stephen Stalcup 
Rating:
3.0

The pin on the loading gate was bent so the trailer was not useable

Aden Lewis 
Rating:
5.0

Customer did not leave a comment.

Justin Ward 
Rating:
5.0

Customer did not leave a comment.

Micheal Doyle 
Rating:
5.0

Customer did not leave a comment.

kATHY BARNETT 
Rating:
4.0

Customer did not leave a comment.

JACOB SIGLE 
Rating:
5.0

Customer did not leave a comment.

Donald Coon 
Rating:
3.0

Customer did not leave a comment.

Ryan Sprecker 
Rating:
3.0

Customer did not leave a comment.

Shelly Trear 
Rating:
5.0

Customer did not leave a comment.

Matthew Ewertz 
Rating:
5.0

The drop off at this location was very easy and quick. Very courteous employees!

Michael Alley 
Rating:
5.0

Customer did not leave a comment.

Barbra Carrol 
Rating:
5.0

Customer did not leave a comment.

Kent Schaal 
Rating:
5.0

Never a problem renting from Woodard’s.

LYNDON VIX 
Rating:
2.0

Our U-Haul was filthy inside. Do they not sweep or hose them out in between uses? There was caked on mud and lots of dirt/straw throughout, which is not what I wanted to track into my new home when we were moving items in.

Sheldon Hanna 
Rating:
5.0

Very friendly and a great place!

BRUCE LOY 
Rating:
3.0

Did not have the dolly I had reserved and nobody in Wichita was able to find one so I had to buy one and they are not cheap

cody brooks 
Rating:
5.0

Customer did not leave a comment.

Junnae Campbell 
Rating:
5.0

Customer did not leave a comment.

TODD DUNN 
Rating:
5.0

Customer did not leave a comment.

Keith Youngers 
Rating:
5.0

Customer did not leave a comment.

Rebeka Jones 
Rating:
5.0

Customer did not leave a comment.

Robert Parks 
Rating:
5.0

Customer did not leave a comment.

Dana Gingerich 
Rating:
4.0

Everything has always ran smoothly until this incident. But we will continue to use Uhaul services as we trust that this issue will be addressed.

kevin Will 
Rating:
5.0

Nothing

Rick Everitt 
Rating:
3.0

Customer did not leave a comment.

Peggy Anderson 
Rating:
5.0

Customer did not leave a comment.

Tonya Capps 
Rating:
5.0

Guy at counter was really helpful with my order and helped me fix something I messed up online. Helper to check out trailer was pleasant and provided great customer service too.

Noah Kluge 
Rating:
4.0

Customer did not leave a comment.

Catrina Terry 
Rating:
5.0

Great people. Very helpful.

john pappert 
Rating:
1.0

U-Haul installed hitch was not installed properly. Trailer kept hitting the ground periodically had to stop multiple times throughout the trip. Had to buy new wiring for the trailer. Also had to flip the receiver and ball causing a delay in travels

Tanner Hayes 
Rating:
5.0

Customer did not leave a comment.

BRANDON MEYER 
Rating:
5.0

Customer did not leave a comment.

Linda Banks 
Rating:
4.0

Customer did not leave a comment.

Corey Pore 
Rating:
5.0

The person who checked us out was so nice. And the gentleman who helped us hook up the trailer was polite and super helpful. Highly recommend

CHRISTIE BURKHART 
Rating:
5.0

Customer did not leave a comment.

Kevin Shaw 
Rating:
5.0

It was fine

Steve Scobee 
Rating:
3.0

Customer did not leave a comment.

Hai Tran 
Rating:
5.0

Customer did not leave a comment.

TERESA JANTZ 
Rating:
4.0

Customer did not leave a comment.

Robert Massarotti 
Rating:
4.0

Customer did not leave a comment.

Richard Suellentrop 
Rating:
5.0

The only issue was I found some broken glass at the front of the trailer, but was able to clean it up without anyone getting cut.

Debra McLay 
Rating:
3.0

The online return service was poor and did not work with assisting in my return of the vehicle.

Alaina Wilson 
Rating:
4.0

Customer did not leave a comment.

Mark Trapp 
Rating:
5.0

Customer did not leave a comment.

Mario montano 
Rating:
5.0

Customer did not leave a comment.

DAVID BARBOSA 
Rating:
5.0

Customer did not leave a comment.

James Shive 
Rating:
1.0

No uhal sign! It's in a barn mercantilr location. We droce right by the location. I had to call them to see where the heck they were. Very unhappy with the experienxe.

Bixie Versolenko 
Rating:
5.0

Customer did not leave a comment.

Darin Alley 
Rating:
5.0

Customer did not leave a comment.

Jack Queen 
No reviews have been submitted for this location.

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