I was supposed to pick up in Wichita instead they sent me way out Northwest of Wichita, After complaining they finally gave me a few extra miles which didn't even begin to cover the road construction, time, and miles I had to live through because of Uhaul. Very poor service and the don't care attitude, would not make me want to rent from them again.Tracy H.
Customer Reviews for Woodard Mercantile
(Distribuidor de U-Haul del vecindario)
Maize, KS 67101
(Between 45th and 37th St on Maize Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 6 p. m.
- Sáb.: 8 a. m. - 5 p. m.
- Dom.: 1 p. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I was happy with the customer service and equipment.Kimberly K.
El cliente no dejó un comentario.Tom B.
El cliente no dejó un comentario.Valery S.
El cliente no dejó un comentario.Eugene W.
El cliente no dejó un comentario.Chad W.
The girl helping us process the paperwork was rude and not very customer friendly. The young man helping us hook up the trailer seemed to go the extra mile to help us out. One person can make the difference between a good or bad experience.Michael H.
El cliente no dejó un comentario.RYAN R.
El cliente no dejó un comentario.Noah K.
El cliente no dejó un comentario.chris S.
El cliente no dejó un comentario.Mike S.
El cliente no dejó un comentario.Stephen L.
The young lady that helped we was very knowledgeable and very helpful. Good job!!Terence N.
We could not get the key to turn in the ignition several times. It was very hard and scary sometimes. We were afraid when we couldn't get it to start but eventually were able to after several tries. Will definitely check that out the next time we rent a U-Haul.teresa J.
El cliente no dejó un comentario.AARON F.
El cliente no dejó un comentario.Glen H.
El cliente no dejó un comentario.Ray B.
El cliente no dejó un comentario.Chad M.
El cliente no dejó un comentario.RANDY S.
El cliente no dejó un comentario.monica D.
When I initiated my rental with customer service on the phone with Corporate I was given the price of $117, I then added an extra day for $20, "JUST IN CASE" and was told if I brought the trailer to the destination ON TIME that I WOULD BE REFUNDED the $20 fee for the extra day. THIS DID NOT HAPPEN.... POOR BUISNESS practice...Richard M.
El cliente no dejó un comentario.Greg W.
El cliente no dejó un comentario.Steven K.
El cliente no dejó un comentario.George R.
It was not their fault but rather UHaul that only allowed 155 miles and I went over because I did not feel comfortable taking the shortest route due to it being a 2 lane highway with drop offs. I feel I should have been allowed the average of the 3 routes plus 15-20 miles for from pick up to drop off.Wanda W.
Great service by friendly people.Rose W.
Excellent customer service! Very helpful and polite staff!Nathanael N.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.Delmer T.
I wish if I can give you 10â because this location is the best location for me because is fast clean respect and work like friends really helpful thank you so much Mister JeffBassam H.
El cliente no dejó un comentario.Alvin G.
El cliente no dejó un comentario.Brent G.
El cliente no dejó un comentario.WESLEY S.
The key for the Ignition did not work properly could not turn the key without wiggling the key in and outLloyd S.
Picked up the truck at 5 PM. I had to wash the windows to get a good view. The right rear outboard tire was flat after driving the truck 3 miles to my home for loading. Servicing needs improvement. At 8:45 PM, tire was replaced in a very efficient manner by Jeremiah at T&W Tire.PAUL S.
They should at least clean cabin.Larry N.
Customer service was very goodLarry N.
El cliente no dejó un comentario.JAMES K.
El cliente no dejó un comentario.Monte S.
Truck was filthyHolly G.
El cliente no dejó un comentario.Amy Q.
Extremely easy group to work with.Keith L.
Get your website working correctly. Is always about crashing. Truck I wanted was 1/2 hours away.Daniel M.
Had a very good experience, will use or recommend when needed.Alan O.
El cliente no dejó un comentario.Garard M.
El cliente no dejó un comentario.Conner K.
El cliente no dejó un comentario.laurie V.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.John H.
When the truck was rented it was extremely dirty in the cab and the back and all over the outside with dirt and mud gas cap was broken figured I would be refunded some of the money with a dirty truck rented out to meJesse E.
Excellent service!William H.
Great location. easy accessMICHAEL S.
I have no recommendationsCLIFFORD G.
El cliente no dejó un comentario.Brett F.
Staff were extremely rude and incompetent. Had to contact a second location to assist just to get the trailer I reserved.Misty C.
The process to print the contract was a little slow. The staff was readily available, but the system that connects with U-haul and prints the contract was quite slow.Kelly B.
El cliente no dejó un comentario.alea S.
I rented two 26' trucks with two car haulers, one for each truck. The trucks were not ready for us upon arrival, nor did they have the car haulers hooked up to them. The contract draw up and getting the trucks and car haulers took about 45 minutes. Upon leaving the U-Haul dealership we drove about 2 miles and stopped to fuel the trucks up so we could have full tanks upon loading and not having to stop first thing after being loaded. Once pulling up to the pump turned on the wipers to see if there was washer fluid in one of the trucks, and the passenger side wiper blade went flying off the arm. So I bought new blades and put on the wipers so we wouldn't have any problems down the road. That morning after pulling into the site to start loading, realized that one of the car haulers had no working lights. I was not driving 30 minutes back across town to have U-Haul try to figure out the problem and loose more time on loading the trucks. It took about 15 minutes to track down and fix the wiring for the trailer lights to work. Very unhappy with the amount of time to took to get the trucks and trailers, and then the issues we had with the equipment once leaving the lot.Raymond W.
El cliente no dejó un comentario.Greg A.
El cliente no dejó un comentario.STEVEN P.
El cliente no dejó un comentario.Matthew C.
El cliente no dejó un comentario.SHERRY P.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Chad L.
check out took forever because , as they said, the system was down. staff was friendly and apologetic but still I had to wait a long time. the truck cabin was dirty. the truck bed area was mostly clean. the engine sounded like it was not well, like something was wrong with the transmission. we wondered if it was going to break down on us any minute. but we made it the full day.Cam E.
El cliente no dejó un comentario.Brett F.
They stay 15 minutes after closing so we could get the truck and not have it overnight! Excellent!clara O.
El cliente no dejó un comentario.Kenneth G.
I like a family owned businessDuffy D.
El cliente no dejó un comentario.JAMES T.
El cliente no dejó un comentario.MARK S.
El cliente no dejó un comentario.Scott H.
El cliente no dejó un comentario.KENNETH G.
We called and told him that we were going to bring the trailer in right away they said OK, and then we got there, they were closed. Christina was the clerks name that told us to bring the trailer in.James S.
Everything was quick and easy. Great Job!bob W.
El cliente no dejó un comentario.Kelly S.
I will never use an unattended location again. Your app SUCKS. i waited 45 minutes to get a response so I could check out my truck. Of course I recieved neither a refund nor extended time on my rental. Penske looks very attractive now.KEVIN R.
El cliente no dejó un comentario.Cindy G.
El cliente no dejó un comentario.John R.
The 15' truck had about 15,000 miles on it and was in great condition. It was easy to drive. The on line reservation and pickup went very smoothly. My only improvement comment for U-Haul is that it would be super to have cruise control on this size truck, since it was about a 1300 mile trip.David H.
El cliente no dejó un comentario.Jeffrey D.
El cliente no dejó un comentario.Amy B.
El cliente no dejó un comentario.Rebecca H.
El cliente no dejó un comentario.Rick T.
Great service and reasonable price.Paul V.
Great job!Rob D.
The staff at this location are extremely friendly and helpful. I thought the woman who checked me in when I dropped off the trailer was going to hassle me about the time (I had understood it to be due by 9:00 p.m., but she said it was actually supposed to be there at 9:00 a.m.; it was around 3:30 p.m. when I dropped off the trailer), but there was no additional charge. This is where I plan to go for pick-up when I'll need to rent another trailer next week.Sean P.
When I placed my reservation, it was for Cheney and they sent me almost an hour away to pick it up. They offered an extra day before but not at the end and I had no way to get it early. There was no discounts offered or even an apology. The inside was of the trailer was filthy and the rubber stripping was torn off. Worst experience with Uhaul I have ever had.Charlotte B.
El cliente no dejó un comentario.Robert P.
El cliente no dejó un comentario.Jeremy G.
I have used U-Haul several times in the past. The last before this being March 2020. This was by far experience I have had with U-Haul to date. Moving from Garden City 67846 to Colwich 67030 I was told the closest 20' truck available was in Ulysses, KS for pick-up on 7/3. Late Friday afternoon around 2:00pm I was informed by Jill at the Ulysses office that was no longer available, and would have to travel to Liberal, KS for a 26' truck. Despite not being happy with this new development we agreed to pause our moving longer to travel to Liberal for pick-up. Shortly after hanging up with Jill she called back to inform me that in the last 20 mins that was now rented also. I asked if any trucks were available in Garden City as I saw a 26' truck at the AAA Loan location. Jill said it was not available but out for rental. I was transferred to the Kansas City office where I spoke to Christina, and was told the 26' truck WAS available, but that the AAA Loan location closed at 1pm and would need to do mobile pick-up. She was to discount my account for the inconveniences and the rental of 26' truck would be at the rate of my original 20' reservation. Sunday I looked up where to drop-off my truck and it stated the AAA Loan location in Garden City and not the nearest location to Colwich, KS as desired. I had to then undergo attempting to speak to a representative via chat. Dominique helped find me a location in Maize, KS. My account was not credited the $50 reservation guarantee, and this was a nightmare in the already doomed July heat.Brandi C.
Location was closed used drop boxRuth L.
Great servicePAUL E.
El cliente no dejó un comentario.Robert K.
The woman working the counter was rude. It seemed like an inconvenience when aid returned the UHaul 5 minutes before closing.Angelica P.
El cliente no dejó un comentario.Tynece M.
El cliente no dejó un comentario.William K.
El cliente no dejó un comentario.RICHARD J.
El cliente no dejó un comentario.Grant W.
El cliente no dejó un comentario.Amy W.