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Brent F.
Customer Reviews for WK Appliance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Great place!
JAMES S.The use of cash should be asked before payment options are mentioned,it's easier using cash for some people and not so much the plastic card.
Brian B.Good customer service
Chad R.Guarantee the availability of equipment.
Loren S.It was really easy to pick up and drop off. The employees were very friendly and helpful!
Kevin G.Very friendly and efficient.
Michael S.Everyone is Super there.
Kevin K.very helpful finding the closest location that had what I needed.
MICHAEL W.Friendly and helpful.
FLOYD C.Ordered a dolly for moving - not in truck and truck low on oil ! They did credit me half of $14.00=$7.00 ok with me. But really think maintenance ck oil tires etc should take place before pick up! For safety reasons and delay of moving. My move went pretty good and site pick up very nice and helpful. Would rent again! Also the regional manager Joe in Orr Wi. Was very kind answered question I had to get cleared up!
Dean B.Perfect!
William P.The windows were left open,seats were all wet and the truck was 2qts low on oil
DANIEL M.The three ladies in Spooner that help me were wonderful and I want to thank them again for the kind and thoughtful way they treated me
Paul K.Make sure someone assists hooking and un-hooking. I rented a 6X12 and getting those things on the hitch is not easy. Perhaps having some sort of lift mechanism available would help.
Darren R.We were overcharged an extra day for the truck rental and dollly. We have written 2 emails and telephoned the Uhaul Manager, Joe Hernandez 715.226.5501 to have a converation about remedying the overcharges. He was called last Tuesday, May 10th and we hav yet to hear back from him. This is after speaking with WK in Spooner. This is the poorest customers service I have ever had with UHAUL. We will go to all levels to get our account adjusted for the overcharges. Formerly, I have used UHAUL on HWY 63 at Jordan Appliance and had fabulous, honest and rsponsive customer service. We expect a RESPONSE in regard to the overcharge and we will continue to contact until SOMEONE takes reponsibility to fix this situation. This failure to communicate via phone, text or email in regard to our customer request smells like a scam where customers are unable to have account overcharges remedies. I expect a telephone call no later than May 17th at 715.416.5212 or 715.416.3374 with the name and phone number of a manager qualified to make the overcharge correction. Otherwise, I will report this scam to the Department of Justice Office of Consumer Protection and the Better Business Bureau. Trinke Alexander and Ken Hall. PS I have completed 2 CONTACT FORMS and received NO response!
KEN H.Great help excellent service.
Dale S.check in training
Robert L.Trailer was not swept out when we picked it up.
Kari K.Have the vehicle atleast checked in from the recent return. Assist the customer with the hookup.
Qiana E.Nothing that I can think of, my experience went well!
ERIC B.Very friendly.
Nicholas B.Check in process way too long and too many stupid questions. Names and numbers of 2 people who know you well? Get real, u haul.
Scott B.No bad comments. Friendly, fast and easy. Truck was clean and ready to go, no waiting.
Donald R.WK was awesome however your customer service through the 1800 number is a joke I would NEVER recommend uhaul to any of my family we will use Penske next time
Patrick W.It was all good.
Sam B.I guess this could happen to anyone but we had a flat tire on the traile.r in the first leg of our journey. Scary but not a deal breaker
Irene A.Very satisfied. Friendly customer service.
Linda H.Nothing thank you
Blake O.Ease in and ease out. No waiting, Prompt service, When I found out I needed a bigger trailer, changing my lease was seamless.
richard H.Thank you WK Appliance. We had a medical emergency and they were very helpful!!!
John E.Staff at WK Applicance are awesome...especially Cherie and Joan! Thank you!
LAKELAND F.I was giving the wrong truck even though I told the lady that I Reserved a different one and she argued with me that I didn't and I had to bring the truck back because I was right and she wasn't when my truck truck was fully loaded and had to unload everything in the yard and bring it back and pick up the right truck it completely ruined my day of moving lost all my help because of it cause of it. Was not happy at all what I had to deal with.
Charles S.Plenty of room for hook-up of trailer and nice folks to work with.
Darren R.Picked up after hours in the dark, limited Cell signal in Spooner, WI, so getting a smart phone to create an account, sign in, pay, get everything took over an hour, and no light to figure out how to pick up keys after hours. When asked earlier in the day how to do this, I was flat lied to how to do it, and what I'd need to do it. Took over an hour, in the dark, mosquito infested night. The reason I had to pick up in Spooner, we because my rental from 2 months ago - no trucks of any size within 80 miles of where I was supposed to pick up. Unacceptable. I rent 2 months in advance and you outsell your fleet to screw me? Really? Finding this out 4 hours before we started driving to the area, unacceptable. Complete change of travel plans to account for picking up 16 hours early and 115 miles from our load spot, instead of the intended 30 miles.
Paul H.Very smooth. Loved this way of doing things.
Blake M.We were very satisfied with our experience. Everyone was very helpful.
RUTH W.Fast and smooth transaction would go back again thank you all
Nicholas M.Easy to rent, friendly, good experience.
LINDA L.We did not get truck size we requested at the Spooner site. It was an hour north of Spooner. We had to downsize and the truck was buried in 6-8inches of snow. They don't even come out to truck to see if it works. Terrible experience and would never use UHaul again.
Thomas W.Easy no contact pick up. Friendly folks.
MICHAEL C.Super friendly and awesome people who care about our move personally! I felt like a part of the family of uhaul!!
charlott O.I made the reservation by phone. I received my information by email. I registered on line, then accepted the mobile phone check in. I maybe missed it, but I did not see Uhaul hyping that feature enough, in my opinion, to those with simple rentals. I found the mobile phone app to be the best. I found the app to be easy to use, and allowed me more flexibility in picking up and returning the vehicle. I felt that Uhaul did an excellent job of communicating. The truck was good. I love the automatic compression assist braking! I did, however find it a little difficult to get in and out of the cab. I had a 20' truck, and would really have liked to have an outside step to help getting in and out.
Clayton T.Nada
Kenneth J.Way too many forms to fill out for a simple trailer
RICHARD Z.The only thing was the process of picking up the truck. To ask me for a contact name to confirm my credibility was up setting why would I want to steal a u-haul truck! I feel that should have never been asked to me. That was the first time I was asked that from a you. But other than that was ok.
Maureen N.trailer had a water leak in pass side upper front corner. no ones fault but it did fill a cardboard box full of pictures with water. I notified drop off.
TIM T.Personnel was very helpful, respectful and fast!
Kevin C.