So easy to pick up and drop off- very convenient! Thank you!
Joseph L
Customer Reviews for Wise Moving Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was moving a tool box, a full mechanics tool set. The ease of using a trailer was great, but the floor I thought would be flat. It was a metal roofing bottom, which makes it very difficult to roll anything on and off that has wheels. I would not use it again for this reason without my own piece of plywood.
Matthew BNothing. The process was quick, easy and predictable.
Craig GThe app made the drop off cumbersome and wouldn't refresh so couldn't complete the rental without calling.
Scott CAfter hours drop off, but went okay
David HWe always rent from this location when we need a U Haul. They are professional, and clean always amazing service! They always have what we book!
Christi FN/A
djuna jEverything went as expected and I couldn't ask for more!
Betsy BI always use this location. Reliable and fast.
Thomas MNo improvement needed.
sheldon xThey have now charged me 3 days in a row and won’t pick up their phones.
Bryan DI appreciated the owner taking time to visit while getting me settled with my truck!
Eric SGreat customer service and quick
Steven CHad my reservation waiting, fast processing, I forgot my trailer light plug adapter and they loaned me one ( other places would have made me buy one) I will continue to rent from this location in the future
Randy DCustomer service was excellent
Thomas BI have rented a 10 foot and 15 foot truck, as well as a cargo van from this location several times over the last several months and have no complaints about the service or the equipment!
jeanne lI had to extend my reservation by a day. The U-haul rep transferred me to the scheduling department and were able to make the extension with no issues. When I tried to turn in the rented equipment using the u-haul app as directed, I had zero success and no one ever showed up at 1p to get assistance. This was my third time dealing with this location and never before, did I have such a frustrating time checking in rented equipment. The fact zero employees showed up to work per the business hours, was really disturbing. I had to contact the scheduling department to relay my situation, so I was not charged a late fee.
Ylonda CThis is about the 5th or 6th time that we have used this location. We have never had anything but great success them. As long as we are in this area, we will ALWAYS use them.
ALLEN MFriendly staff, truck in proper order
Deborah CDropped off after hours, location was easy to drop off at even with a 20’ truck and trailer.
Josh BThis place was very easy to check in and they were very polite! I will use them again
Demetric MThe worker (lady) was clearly annoyed when entering work and kept shaking her head at us like she was annoyed. I sat in the car and tried to see if I could change locations. I would have left and drove to another location if I could have. We reserved 2 furniture dolly and they only had one. The van was dirty and smelled. We had bought furniture we needed to pick up so we went with it but wanted a different option. One tire was 60 2 were 70 and one was 80. The man said they just go on what it looks like and looks fine. Even empty the van showed not level on the dash and we could feel it as well with driving. I would not rent from this location again. We spent lot of money so we could pick up our furniture and I feel the van should have been serviced with no warning lights and at least the windows cleaned. I would never revisit a place that acted annoyed and didn’t act like they appreciated our business. There are too many choices to choose one that treats customers poorly. The only positive was the shop cat and we have our furniture at home.
Melody Bover all there were no issues at all with the rental but one of the ladies at the desk could use an update on customer service but her lack of etiquette would not stop me from using them again...
rick cExcellent customer service!
Patricia STruck was rough riding and loud
James MVery friendly and helpful family.
Doris NI’m always extremely happy with the service I get from this great location. My favorite U-Haul by a long shot!
Wilfredo PVery courteous and helpful. Nice associates!
Lawrence LSeriously? This is the best UHaul experience I have ever had. I was so thrilled; I can't think of any improvements. This is the first time I've been to this location. The rep was pleasant and knew who I was when I walked in. She was professional and went the extra mile. I was in and out so fast and could get right to my next destination, which was a long, hard day of moving. It was wonderful that the UHaul process did not add to the difficulty of the day. Wise Moving Storage will be my location of choice for future UHaul reservations. Thank you!
Jenni JI asked for 2 dollies and they only had one and that one was not the type I asked for. I had to drive 4 miles to another location to pick up a dolly. I am not happy that I had to pay for 8 miles just to pick up the equipment I asked for online. I will never use this location again. I will use the location that had the dolly. I could gotten full service there and made one stop.
Ronda HI have used their services numerous occasions and I’m always more please each time I go. The service is second to none, and they treat you like not just a costumer but a friend. As far as I’m concerned there is only one U-Haul in town. Thanks!
Wilfredo PFlawless pickup and return.
Clint CDrop off evening
Zachary Hwas very satisfied with both ladies who helped me out
rick cI have no complaints about the experience. I’m extremely happy with the way I was helped while being treated in an excellent manner. Will definitely be back, and recommend them to anyone in need of these services. Thanks.
Wilfredo PAt pickup, asked if I needed to do an inspection. After being told no, I drove to my destination and opened the back of the truck to find trash. Took a picture. At drop off, attempted to get on the app so I could upload the picture and it wouldn't let me sign in despite resetting my password right then and there.
Joel SThe trailer and the blankets were clean. The trailer leaked, getting contents wet during the move.
David CThe staff was very friendly and helpful
Angel SEverything was wonderful 😊
Vanessa HThey have the variety of equipment for any move you may need. One off day for whoever checked me in. Was rather grumpy and seemed put out that we were there and had to borrow a crowbar to open back door of truck due to cold weather.
Matthew RGreat service at local facility and the follow up from Corporate.
Tim MLower your fucking prices. $700 is an insane charge when I only need for 24-48 hours.
austin sTruck was stuck in pile of snow in the parking space when trying to get out of the parking spot. Back was frozen shut and had to use a hairdryer to get it open. Made me late for my delivery. Also the app is terrible and glitches and doesn’t let you complete check in or return of the truck.
Lisa MGreat customer service. I will absolutely use this location in the future. Thanks!
Keith MExcellent service
Cheryl CCat in counter was friendly. Staff very nice and helpful
Greg BI would tell you to get the insurance so when I usedthe equipment and towed my car the wheel well on right through to the tire wore clean through. I also had to go to two separate locations to get all my equipment which was extra driving and a truck that gets 10 mi to the gallon an hour out of my way.
Scott JAlthough the lady at the counter said there was no help to unload a gentleman showed up shortly afterwards and helped us unlock the wheels (too tight for me to open). He would not even except a $20 tip!
debra lExcellent customer service. The lady was great and loaded a dolly into the truck for me. I had a medical procedure earlier in the day so that was amazing for her to do with a smile. Very refreshing to get good service.
Steve MAwesome Customer Service! Made it very easy and simple. Could not have been more pleased . Moving is stressful enough. They made the process of getting the truck a pleasant experience! Highly recommend Wise Moving and Storage!
Gary DI filled out a quote online, and it was more expensive when I went to the store. That’s basically false advertisement. I was just kind of shocked, I paid 15 bucks more than what I thought. It’s not a lot, but that may matter to some people.
Corey DWise Moving is the best U-Haul I have ever rented from. They make it so easy to get in and get out quickly and they are so pleasant to work with.
Julie DBoth of the lovely ladies who work there have been great
ronald oAt this point nothing, excellent service and friendly customer service. Thank you
dennis bEveryone was very nice and professional.
Aldo BMy experience was great would use them again in the event I need storage
jeri f | Overall ExperienceEverything was great! Our storage unit was in an offsite lot and the customer service rep even took the time to take us over there personally so I appreciated that added assistance. They also provided a lock for the unit free of charge which is an added bonus and very rare. Overall I would highly recommend this storage facility!
Ridgley M | Overall ExperienceEveryone I interacted with was helpful, accommodating and informative.
Logan K | Overall ExperienceThe storage unit was excellent. Big enough to accommodate all of my belongings. The staff was also polite and provided good customer services.
Stephine N | ReservationFacility was not secure if they were to upgrade with security fencing and gate would help.
RICH W | Overall ExperienceI was living overseas and the management was very helpful and understanding when my funds were held up. Nice people, good value. I would rent here again!
David S | Overall ExperienceThe staff is friendly and very helpful.
MICHAEL V | Overall ExperienceWe booked an exterior unit so we could back the moving truck right up to the door. Since the previous person did not vacate, the mgr. upgraded us to a climate controlled interior unit(next best thing)
Timothy S | Overall ExperienceThis storage space I exactly what we needed! We appreciate all your help!
jocelyn c | ReservationStorage unit was broken into. Need cameras and better lighting.
DAVID B | Overall ExperienceIf I don't fill out this review I am charged $6.95. Reviews should be voluntary not monetary.
TIM S | ReservationStorage unit was fine. This is my 10th attempt to complete this survey. Keeps saying there is an error on your end. Frustrating!
Michael H | ReservationReturn process for the trailer was super simple and even though there wasn`t an available storage unit that fit our needs the gentleman was very courteous.
Privacy R | First ImpressionsCompany was easy to deal with but there was a rental truck in front of my unit. Was able to find an empty unit contacted following day to inform.
Privacy R | First ImpressionsGood
KATRENA B | First ImpressionsNo issues
Privacy R | First ImpressionsWe did not end up using the storage unit after all.
Privacy R | First ImpressionsWe had to reschedule due to issues with move so did not use the storage facility
Privacy R | First Impressionshad to give all my info again First I was in a unit i couldn`t drive up to switched me after I complained The reservation did no good I also didn`t get my first month free like promised
Privacy R | First ImpressionsThe facility was easy to find and very clean. Customer service was great.
Privacy R | First ImpressionsThe only trouble I am having is getting a good phone number for the office.
Privacy R | First ImpressionsGreat!
Privacy R | First ImpressionsNot the best experience. Our door wouldn`t stay open and they failed to tell us several important things.
Privacy R | First ImpressionsI had to wait about 30 minutes after arriving at the facility for the employees boss to return to handle the reservation.
Privacy R | First ImpressionsEveryone was kind and helpful. Wonderful people. Thank you.
Privacy R | First ImpressionsVery friendly and willing to assist us and answer our questions.
Privacy R | First Impressionsfacility is great! VERY clean, accessible staff was friendly
Privacy R | First ImpressionsGreat Service!
Privacy R | First ImpressionsIt is nice.
Privacy R | First ImpressionsThe service was good. I got the storage needed with no problems!
AMBER H | First ImpressionsLocation had my reservation and processed in a timely manner.
Privacy R | First ImpressionsWe were a bit surprised that we had to purchase a lock for the storage unit - but it was about $12.00 so not terrible. The storage unit itself is what we were expecting.
Privacy R | First ImpressionsThe space was ready and move went smooth. Only part that now has me worried is that only 2 weeks after move in there was a break in. I only found out when I couldn`t get in the gate.
Privacy R | First ImpressionsVery good service and customer service
Privacy R | First ImpressionsSub-standard rental facility - not well cared for, staff never acknowledged our presence though we waited several minutes. We left and rented elsewhere.
Privacy R | First Impressions