Customer Reviews for Wise Moving Storage
(Distribuidor de U-Haul del vecindario)

3610 comentarios

1650 SW Market St   Lees Summit, MO 64081
(South of HWY 291 & HWY 50)

(816) 525-1962

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(816) 525-1962

1650 SW Market St
Lees Summit, MO 64081
(South of HWY 291 & HWY 50)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Keep up the good work! 👍

MERLE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

robert S. 
Clasificación:
5.0

Great service! This was the 2nd time using Wise and everything was perfect!

Patrick M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Connie A. 
Clasificación:
5.0

Expensive, but got the job done.

Paul H. 
Clasificación:
5.0

Excellent customer service, staff very friendly and attentive

Albert E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

The trailer brakes need some attention and someone has cut off part of the track edges on the trailer which leaves a jagged sharp edge that can cut flesh or clothing. This needs some attention since it is a safety concern. tjhe personnel at this location were great and helpful made my experience very pleasureable.

Bob T. 
Clasificación:
5.0

There was excessive wind noise coming in around the front windshield.

Harold G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda B. 
Clasificación:
4.0

El cliente no dejó un comentario.

william M. 
Clasificación:
5.0

The staff was polite did a great job!

Marie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul Z. 
Clasificación:
4.0

Ninguno

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myron E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mitchell K. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMY M. 
Clasificación:
2.0

Last time I rented from this location back in November of 2020 I received great service and it was a fast and easy process. Now they are charging way more because they don't include mileage with the rental. The information I received from U-Haul on the phone was much different from the information I received at the store. And next time I need a rental I will not use U-Haul.

Taryn S. 
Clasificación:
5.0

Staff very helpful and accomodating.

Paul Z. 
Clasificación:
5.0

Very helpful no concern or complaints.

Greg B. 
Clasificación:
5.0

They were very good about letting me have truck longer than I ask for

Inez B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kaye D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff P. 
Clasificación:
4.0

I had a very tough time driving the truck , AC Getting stopped in between and also the truck was not able to pick speed above 50 MPH.

Adhish J. 
Clasificación:
3.0

My pick location was in Lenexa Kansas. When I arrived I was told they didn't have my trailer and would have to drive across town to another location to get it. I never received any notification of this change. Your rude employee in Lenexa said I was sent a text message. I never got one. A change like this should have been delivered by a phone call or an e-mail. This is the worst customer service I have received in a long time. You use to be a reliable company but you can't be trusted anymore.

Larry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott T. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE R. 
Clasificación:
3.0

All over the site when reserving the trailer I saw green text that said my reservation was guaranteed or I would get $50 back. It was on every page. When I arrived, they didn't have my trailer. However, there was no mention of $50 off or a discount for a different trailer. They took care of me well and I like this location I just think you should remove the $50 offer from your site because it is not true.

Brad C. 
Clasificación:
5.0

The only problem I had was not with the Location and people there. But the Reservation person on the phone at the Corp. Office not knowing what was out there and where to send me. I went to the location I was told and then had to be sent to the address above where I was taken care of really well. The lady on the phone at corp reservation did not know what she was doing

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph C. 
Clasificación:
5.0

Great experience being able to pick up and pay for my rental online without having to interact with anyone. No lines no waiting. Our vehicle was in great condition, had plenty of gas, and was very clean. Would 100% recommend this location to anyone needing a rental van/truck.

Sergio C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

Very user-friendly

Jay D. 
Clasificación:
3.0

Could have been more friendly. This location is not very professional and very short with their customers.

Chris H. 
Clasificación:
5.0

Nothing,it was great,in & out quick.

Perry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

john K. 
Clasificación:
4.0

The cab of the U-haul was not cleaned and there was dog hair all over.

John J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARY P. 
Clasificación:
5.0

In and out! Great job and service with a smile!

BEVERLT J. 
Clasificación:
5.0

Nothing that I know of. Used 2 years in a row for vacation to make room for all people in vehicle. More relaxing.

SHIRLEY J B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blayne R. 
Clasificación:
5.0

Nothing. Everything was good.

jonah P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug M. 
Clasificación:
5.0

Easy fast checkout process. Would definitely use this location again!!!

Donald L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

Driver rear tire was at 67 lbs instead of 80. After filling to 80 it lost 3-5 lbs a day.

Ralph N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dario R. 
Clasificación:
5.0

El cliente no dejó un comentario.

AHMED E. 
Clasificación:
4.0

Nothing , it was great service.

demetrius W. 
Clasificación:
1.0

Terrible experience. Getting ahold of anyone was a joke. Online process is a joke. Will never be using U-Haul again. Very disappointed.

Cody B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

Best u haul location I've ever used. I'm 64, not my first rodeo

Tom C. 
Clasificación:
5.0

These foilks were VERY helpful and friendly. They seem to maintain a sizable inventory of rolling stock and also offer many additional goods and services that would be useful for those needing to rent a trailer or a truck to move stuff.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob S. 
Clasificación:
5.0

I've rented from Wise several times and the staff has always been friendly and efficient. They've always had what I needed and make sure that everything is working properly. I go there any time I need a truck or trailer.

James P. 
Clasificación:
1.0

Customer service was poor, as was the two trailers. Tye first had electrical issues and she tried to blame as 2020 trucks electrical system instead of the best down equipment. She was rude, offered no solutions and washed her hands of us. The 2nd only lasted several blocks before it had to be picked up by a tow service. 2 strikes right there before we started our trip of over 1200 miles w zero confidence in that locations equipment.

Ann M. 
Clasificación:
4.0

The only reason this location wasn't rated excellent is because of all the potholes getting into it. The staff is awesome to work with, the vehicle was perfect. We had such a smooth move using this U-Haul location and will definitely use it again and tell friends to use it.

dierdra S. 
Clasificación:
3.0

I was told that I could drop it off at any location. I had arranged to drop it off with the uhaul I arranged the rental with that was 3 minutes from my move

Mary R. 
Clasificación:
1.0

1st of all I had to go an hour out of my way to pick up the truck on the day of our move. Which meant helpers to move had to wait an extra hour. For better customer service you should have arranged to get the truck to the location the customer needs to pick it up. The two rental sites could have arranged the switch. And when I picked it up there was no gas in the tank, I had to fill it up. Had there been a 1/4 of a tank in it I wouldn't have had to spend an extra $20+ on gas. There was a strong cigarette smell and cigarette ashes all over the inside of the cab. The cup holder on the passenger side had sticky liquid dried from running down it. Which shows it was never cleaned from last use. And with COViD and all the precautions with cleaning, uhaul doesn't seem to care. I would have expected the place, that I had to drive an hour out of my way to pick up, would have cleaned it before the next person. That reflects badly on pickup location. Overall I was very dissatisfied!!

Ginger D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

I've rented from this company 13 or 14 times and every experience has been normal and positive.

Steven D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
5.0

Change nothing! Just great, thanks.

bob D. 
Clasificación:
5.0

Friendly, very organized and quickly in and out with trailer.

Gregory K. 
Clasificación:
5.0

The staff at Wise is the best ! A perfect 20 Always!

STEPHANIE R. 
Clasificación:
5.0

Nothing. Staff has always been friendly and professional. These folks know what they are doing.

MARK H. 
Clasificación:
5.0

SUPER HELPFUL!

Sommer G. 
Clasificación:
5.0

Perfect end to an outstanding first time Uhaul experience. May buy stock.

MICHAEL L. 
Clasificación:
5.0

The first truck we rented would not start when we had the truck loaded. We tried to call haul we were on hold fir 45 minutes decided to hang up snd had my Wife drive me to the u haul dealer do we could pic up smother truck. The dealer was very helpful to give us another truck. We called roadside assistance they came one hour later they got the first truck started but it stalled out again snd it would not start again so the truck was toed in.. and the billing was wrong. Then two days later the dealer called and said they credited me for the first truck and billed me for the second truck. That was nice of them. It was a cluster but we got it worked out.

terry S. 
Clasificación:
2.0

I reserved a truck one month in advance. It was not available at the time that I reserved it causing me to cancel paid movers through U-Haul putting me in a bind to find my own movers last minute. Corporate office was RUDE.

Aowoyemi O. 
Clasificación:
3.0

I was NOT happy to find out there were NO appliance dollies available the day of picking up the truck! I ordered TWO, with blankets, and UHAUL did NOT forewarn me that they may not be available on the day of pick-up. Not pleased with this lack of consideration as a customer. They were a necessary item, and UHAUL let us down.

Scott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monty B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG M. 
Clasificación:
5.0

They were very helpful in making a reservation and picking up the trailer. Got the trailer all hooked up. I had no issues. I would go there again the next time I needed a trailer.

diane F. 
Clasificación:
5.0

Only rent from U Haul. Great service always

NORMAN R. 
Clasificación:
5.0

Location was great, but I signed up for 24/7 truck share. Went to pick it up via mobile phone and was told I had to wait for it to be hand delivered. What's the point of having the mobile option then?

Eric S. 
Clasificación:
5.0

Everything was so easy, and the gentleman that worked behind the counter was so so nice

Melissa M. 
Clasificación:
4.0

I haul app didn't work so waited an hour on hold for customer assistance.

DORA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel I. 
Clasificación:
5.0

I got lucky this visit and no other customers to start with. Equipment was clean and ready. We connected the trailer, confirmed lighting, and went back to finish paper work before the rush. This was not my first visit and won't be the last. Thanks.

DWAYNE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

kelly S. 
Clasificación:
5.0

I always like working with this location.

NATHAN R. 
Clasificación:
3.0

I reserved for another location and I never received a phone call to confirm or let me know that my location changed. The location changed and no one told me, and I never received an email about it! Then that morning the location I chose opened an hour late! There were lots of angry people in line, waiting for someone to show up. I finally get up to the front of the line and the guy tells me that I'm in the wrong location! No apologies, no trying to make it right, didn't want to see my email confirmation, no offer to fix things, just telling me I waited in line for over an hour for no reason. I finally had to tell him that he needed to change my reservation time for me since he was the reason I'd be an hour and a half late to my reservation. All in all, a pretty bad time at the Truman location. This location here was just fine though.

Manda G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave L. 
Clasificación:
3.0

The wrong truck was originally pulled forward - it did not include the tow dolly I requested - and the rear door of the truck was open even though it was raining. Consequently the floor was wet and some of my moving blankets got wet.

Steven P. 
Clasificación:
5.0

Everyone was very helpful to make our move go smoothly. ¡Gracias!

Ann L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith L. 
Clasificación:
5.0

Jackie was the best. She went above and beyond to provide outstanding customer service. I was already angry when I arrived to pick up a rental. I used the U-Haul website reserve a truck and was allowed to reserve a truck rental for a date and a time that U-Haul could not fulfill. My order was changed by U-Haul for a truck rental that would start 4 hours later and also was 20 additional miles away from my original rental location. The store I had purchased furniture from would not be open at the time U-Haul had rescheduled my rental. Plus those 20 miles would be 40 additional miles and over $45.00 round trip. I am very disappointed that U-Haul could not provide accurate inventory status that could have prevented me from thinking I had a rental that would fit my needs. The 1-800 U-Haul number provided no resolution to my situation. In fact, the scheduler even told me I had clicked on a location that had limited inventory and I should have expected a reschedule. That comment did not help to resolve my need for a truck rental and only provided fuel for frustration and anger. I don't recall acknowledging the limited warranty. I did acknowledge a limited inventory location on my prior order, but not on this order. Jackie quickly saw my frustration when I entered the rental facility and worked swiftly to solve my problem so I could pick up my new furniture. That was great!

Wesley R. 
Clasificación:
5.0

Rented from this location twice within two weeks. Friendly staff and quick and easy process, was out the door in less than 5 mins each time.

JOSEPH C. 
Clasificación:
4.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE C. 
Clasificación:
5.0

Everything was great! Our storage unit was in an offsite lot and the customer service rep even took the time to take us over there personally so I appreciated that added assistance. They also provided a lock for the unit free of charge which is an added bonus and very rare. Overall I would highly recommend this storage facility!

Ridgley M.  |  Overall Experience 
Clasificación:
5.0

Everyone I interacted with was helpful, accommodating and informative.

Logan K.  |  Overall Experience 
Clasificación:
5.0

This storage space I exactly what we needed! We appreciate all your help!

jocelyn c. | Reservación
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