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PATRICK K
Customer Reviews for Winger Trailer Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Unable to complete online return due to poor phone signal, but staff able to complete for me with no problem
KAREN SThe guy who works outside always does a great job.
HUNTER ANothing with the Troutville, VA location. We did have an issue with a parking light being burnt out, but they were quick to fix it. They've been very helpful and courteous throughout the rental process.
David SThis independent dealer really demonstrates excellent customer service.
MICHAEL AFantastic customer service!! Highly recommend them. Would use them again!
FRANK SI have used many U-Haul locations in the past however this one was the very best. Janet Winger and and her son, Jason, were the most knowledgeable, friendly and helpful in any location I have ever dealt with. Their customer service was exceptional. When I should need any other service they offer I will drive to this location due to the quality of service they give.
DEBORAH HCrooks
Zoe BFriendly help and and assistance in hooking up trailer. I'm a handicap veteran . I would recommend this U-Haul to my own family and friends.. P.S. I have moved over 20 times in my military service.
Luana HVery nice place,very nice lady I talked to. Easy return. Would recommend
joyce tPersonnal here were very friendly and explained everything about the rental
Walter KGas tank was below a 1/4 of a tank which was a surprise.
Lindsey MAppreciate the professional service!!!
Rosanne LEverything was great! No improvement needed.
Timothy MEasy, affordable,and service was more like you would get from a good neighbor, maybe a friend!
Michael BThe entire experience of rental & return was great!
Garland MThe bulk of the staff were some of the most helpful and most friendly people I've been around in a long time!
Kelly BYou don't need to improve on anything service was excellent I would highly recommend you to everyone keep up the great work
Brenda AIn the past 20 yrs plus of using UHaul thus was one of the best if not the best location I have used. Usually I am waiting for something to go wrong with uhaul and it usually does but his time it did not. I would recommend this location to to anyone and would use it again if at all possible. Great team running it!
Donald TVery satisfied. Good customer service.
Constance MGood experience and knowledgeable staff. The truck I rented had 134,800 miles on it. Not so much on the local dealer but I thought a negative reflection on U-Haul.
Fred Jgreat rental experience as always !!!
JULIEDAWN MGreat location and very nice customer service.
Walter CHave staff to unhitch trailer readily available
Donald NSuper friendly folk to deal with
Alan LFriendly and helpful
Christin GBest U-Haul location I've ever used.
MARTIN Wvery small with minimal parking, dark, no helpful signs or markings, ditch near entry
Beth PPut some grips on the tailgate!! My friend took a very bad fall from it because it was wet and had no grips on it!!
ricky cGreat place to rent equipment. They are extremely knowledgeable and helpful. We have rented from them numerous times and always a positive experience. Highly recommended them.
ROBERT SVery friendly staff. Easy access to location. Good variety of vehicles
Charles AThe location and proprietor were fine. My overall experience with U-Haul were TERRIBLE!
Pamela TQuick experience, kind people.
Kevin SVery helpful.
Christopher PService was great. The people there in troutville Va was excellent
KEVIN SThe lady working the desk was very friendly and nice, the young man instructing us on the vehicle very rude and not customer service friendly
CHRISTOPHER SSo I spent 4 hours on the phone trying to find a simple truck and trailer, ended up having to drive 30 miles to get it and then 30 miles back to the cabin to pickup the vehicle to was taking home so apparently that 60 miles there wasn't accounted for and I had to pay extra after returning everything. Also returned truck on the exact amount of fuel I took the truck with and got charged a fuel charge. They said it was 3/4 full when I got the truck and it was slightly under 3/4 full, so I returned it the same way I found it. I've never had issues like this with uhaul and I use you guys pretty often, definitely will not be using again. Got charged an extra $75 after having to spend 4 hours on the phone to find a truck and trailer when there were about 20 locations within 15 miles on me. Very disappointed.
Robert DReally pleasant return experience. Super easy and was lovely to talk to some locals about the area as we are moving here. Loved the return place
ADAM MExcellent customer service
Kyle OLike this location always
Michael WThis location is very convenient and we like to support local family-owned businesses.
MICHAEL WAwesome experience wii be using you often
DAVID GVery easy drop off.
Paula WAll the folks at Winger trailer sales (50293) Was very helpful and very friendly. I have used UHAUL a lot but this place is the best all around perfect service. I will tell everyone else to use Winger. Thanks.
Tommy MThe staff was very friendly and knowledgeable
Rebecca HThe Wingers are the nicest folks, best Uhaul experience I have ever had.
Jim BThe drop off location was a delight to deal with. Great people.
David SThe workers at the U-haul neighborhood dealer in Troutville, VA are amazing people and are very helpful! Would highly recommend them to anyone trying to get a U-haul within the area. They treat you like family!
Alexander AIn and out with no delays.
ROBERTPORTER QKeep having such a great attitude!
Keith SKeep keeping it personal!
Sharon SFriendly and inviting staff. Walked me thru everything I needed!
Michael BStay the same you all did an outstanding job .well informed about the in and outs in reference to operator
Kenneth GThis is a follow up to my previous review where I said I would not recommend because they forgot my dolly and two dozen blankets. Well I didn't realize until after I did my review that they did call me an hour after I left to apologize that they forgot those items and I could return to grab them. Unfortunately I was pressed for time so I couldn't go back but I did want to acknowledge they made an effort to make it right.
Eric SNada
James RStaff was polite and knowledgeable got me in and out pretty quick
Steve DOver charged me !!! Wouldn't return my call !!!
Renee CWe were called with a request by Corporate UHaul to adjust our drop-off location, which we agreed to. Until we were notified by our local store that Corporate was going to charge us over $100 - to do them a favor! What a sneaky thing to pull. Thank goodness our local store was looking out for us, I appreciate their honesty..
Sharon PI was charged an extra day ,uhual wouldn't let me do an online return. Even after talking to them on the phone and speaking with an employee at the drop off location. Not happy about it at all.
Samson NMrs. Winger was very accommodating and informative.
Sharon P