Customer Reviews for Willowbrook Outfitters
(U-Haul Neighborhood Dealer)

972 reviews

327 Winfrey Ln Rte 460   Princeton, WV 24739

(304) 425-7794

Office Hours

  • Mon-Sat: 8:30 am–7 pm
  • Sun: 1 pm–5 pm

Services at this Location:

Contact Us

(304) 425-7794

327 Winfrey Ln Rte 460
Princeton, WV 24739

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–7 pm
  • Sun: 1 pm–5 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Annette Worley 
Rating:
5.0

Customer did not leave a comment.

james hughs 
Rating:
5.0

The best place on earth thanks f

Billy Saunders 
Rating:
5.0

You charged us for a WEEK when we only reserved it for a 24hr period. We'd like to have the extra money you stole returned to the card we used. Charge us for the day and miles only NOT a week we never wanted to have it for.

Sara Parker 
Rating:
4.0

Everything at this location was good.

Robert Raikes 
Rating:
5.0

Customer did not leave a comment.

MIKE PRESSON 
Rating:
5.0

Customer did not leave a comment.

Deborah Dixon 
Rating:
5.0

Super nice and professional, they called me to make sure I understood everything and thanked me.

RODNEY STAMPER 
Rating:
5.0

Thank you for making moving day so very easy & cheap for us.

Jacob Perkins 
Rating:
5.0

Customer did not leave a comment.

RODNEY STAMPER 
Rating:
5.0

All was good with our experience. We had plenty of procedural information prior to picking up the truck and both the pick up and turn in was effortless. The one improvement I suggest is a "speed kills" safety sticker placed right over the mph gauge dial in our truck. The sticker blocked seeing the dial numbers between 60 to 80. Not sure if that is just a one off placement or a standard location but it shouldn't be there blocking information.

Billy Cooper 
Rating:
5.0

The process was smooth, professional, and well managed. I recommend this service without hesitation.

Donald Volkmer 
Rating:
5.0

Customer did not leave a comment.

Alice Kailbourn 
Rating:
5.0

Customer did not leave a comment.

Lisa Lynn Lester 
Rating:
5.0

Customer did not leave a comment.

Amy Asbury 
Rating:
5.0

Willowbrook is always our go to when needing to rent a uhaul. Highly recommend!

Roy Helmandollar 
Rating:
5.0

Customer did not leave a comment.

Nancy Meacham 
Rating:
5.0

Everything was great couldn't be a better experience

Danny Dunn 
Rating:
5.0

Customer did not leave a comment.

Timothy Tate 
Rating:
5.0

Customer did not leave a comment.

Harry Hanley 
Rating:
5.0

Customer did not leave a comment.

Alice Kailbourn 
Rating:
5.0

Customer did not leave a comment.

Tommy Vass 
Rating:
5.0

This is a great place to get one! Not sure there's anything to improve upon!

angela williams 
Rating:
5.0

Customer did not leave a comment.

anna davis 
Rating:
5.0

I would recommend this location because the owners are kind and they offer a lot other things once your inside the location

Michael Ireland 
Rating:
5.0

Customer did not leave a comment.

Teresa Hayes 
Rating:
5.0

Customer did not leave a comment.

Dawn Crigger 
Rating:
5.0

Customer did not leave a comment.

Frank Keeney 
Rating:
5.0

Customer did not leave a comment.

Sarah Reed 
Rating:
5.0

Customer did not leave a comment.

Nathan McCoy 
Rating:
5.0

Customer did not leave a comment.

Steven Roberts 
Rating:
5.0

Customer did not leave a comment.

roger mannion 
Rating:
5.0

Customer did not leave a comment.

Steve RAY 
Rating:
5.0

I got lost and was very late in returning the uhaul. They took it back, no problem. No extra charge. Very nice and accommodating.

Alice Kailbourn 
Rating:
5.0

I wouldn't change anything.

John Ramsey 
Rating:
5.0

Customer did not leave a comment.

Calvin Cheeks 
Rating:
5.0

i have rented a few different times always great service and great staff

Otis Ray Jr Rehm 
Rating:
3.0

Customer did not leave a comment.

David Dillon 
Rating:
5.0

Customer did not leave a comment.

Patrick Broyles 
Rating:
5.0

Customer did not leave a comment.

Jim Doyle 
Rating:
5.0

Customer did not leave a comment.

Shane Lennox 
Rating:
4.0

We ordered a truck from our hometown but had to pick the truck up in another town almost 20/ minutes away. So about 40 extra miles/dollars .Why is it fair that those extra miles are charged to our rental order when we ordered it from a station only 4 minutes from our hometown. Not fair!!! Moving is stressful enough without having extra expense added to it!

Tina Bowden 
Rating:
5.0

Customer did not leave a comment.

Catherine Flanagan 
Rating:
5.0

Customer did not leave a comment.

Robert Lambert 
Rating:
5.0

The customer service was great…Can’t remember the young lady’s name that serviced me but I loved speaking with her…She made doing business with them superb.

juanita brown 
Rating:
5.0

The truck was clean but it severely leaked. The shelf that goes over the cab where we placed most of our boxes including my sons comic book collection, leaked severely and completely soaked the bottom of every box up there. The water then dripped down and pooled on the floor. That being said, the couple running the place couldn't be nicer. I rented the truck for one day, ended up keeping it for 4 or 5 and brought it back late. They kept the store open and waited for me, having no idea that my daughter couldn't find anyone to help her l load

Debora Alves 
Rating:
3.0

The truck I booked was not available because the people who had it before me were late returning it so I had to get the next size down. I was able ti use it just fine but it took more trips.

Ruby Thornburg 
Rating:
5.0

Customer did not leave a comment.

Joseph Cooper 
Rating:
5.0

Customer did not leave a comment.

Tim Ratliff 
Rating:
5.0

Customer did not leave a comment.

Brad Palmer 
Rating:
5.0

Customer did not leave a comment.

Larry Walker 
Rating:
5.0

Customer did not leave a comment.

Haley Rutherford 
Rating:
5.0

I don’t know of anything you could improve. The service was excellent. The people there were extremely nice.

Toby Muncy 
Rating:
5.0

Customer did not leave a comment.

Michele Makuch 
Rating:
5.0

Customer did not leave a comment.

timothy anderson 
Rating:
5.0

The staff there was very nice and helpful. I was very pleased with my service. Everything was explained in detail to me.

Mark Thomas 
Rating:
5.0

They were awesome very pleased with every aspect

Claudia Rose 
Rating:
5.0

I've rented several times from this location and had no problem's at all at any time. They're nice and very knowledgeable and above all, respectful and has never rented out my reservation.

LEON Matthews 
Rating:
5.0

Customer did not leave a comment.

Robert Ramey 
Rating:
4.0

Customer did not leave a comment.

Robert Ramsey 
Rating:
5.0

Customer did not leave a comment.

John Onglatco 
Rating:
3.0

My rental truck was filthy, had to sweep it and lay rugs down to even be able to use it. The check engine light stayed on. The gages kept going out, including speed so I could not even tell my speed or anything else. When I hit the brakes, the truck pulled hard to the left and was hard to maintain.

Kenneth Stamper 
Rating:
5.0

Customer did not leave a comment.

Donald Vermette 
Rating:
5.0

Ms. Worley & the gentleman were kind & efficient. The gentleman assisted in hooking up the trailer.

Shelia Ayers 
Rating:
5.0

Nothing. You are fine the way you are. I would like to point out that the lady who waited on me was very knowledgeable, kind, & deserving of a medal for all of my stupid questions.

Terri Eanes 
Rating:
5.0

Customer did not leave a comment.

MICHAELA DONYAE 
Rating:
5.0

Great personality awesome people

Gary Bremer 
Rating:
5.0

Nc

William Comer 
Rating:
5.0

This was my second time renting from this location. I have rented from multiple locations in the past. This is by far my favorite location. Great experience!

Amber Neubauer 
Rating:
5.0

Third time renting from Willowbrook. They do a great job and are very nice people.

Terry Rakes 
Rating:
5.0

Thanks 👍👍👍👍 the best people ☺️ in the world 🌍

Billy Saunders 
Rating:
5.0

Customer did not leave a comment.

Donald Vermette 
Rating:
5.0

Customer did not leave a comment.

Amy Goode 
Rating:
5.0

Customer did not leave a comment.

Kristy Saunders 
Rating:
5.0

Customer did not leave a comment.

Cynthia Tidrick 
Rating:
5.0

Willowbrook Outfitters is always professional and courteous. I highly recommend their location.

Blair Armbrister 
Rating:
5.0

I don't know because I can't find anything wrong with this location 🙂🙂 Thanks

Billy Saunders 
Rating:
5.0

No improvement necessary. Great job by the staff.

Adrian Saraber 
Rating:
5.0

Customer did not leave a comment.

John King 
Rating:
5.0

Lower prices especially where we supply our gas I paid 120 an used 40 in fuel an ran 67 miles

Leona Edwards 
Rating:
5.0

Customer did not leave a comment.

Alice Kailbourn 
Rating:
5.0

I have already recommended Willowbrook to other people. They make renting a quick process, returns are a breeze and the staff is so friendly. I like the fact it isn't in a busy area and there's never a problem getting in or out. I've rented here before and will again in the future.

Julie Oda 
Rating:
5.0

Customer did not leave a comment.

Eden Hudak 
Rating:
2.0

Customer did not leave a comment.

Kimberly Gilkeaon 
Rating:
3.0

Customer did not leave a comment.

Chad Ellison 
Rating:
5.0

Customer did not leave a comment.

BOBBY SARGENT 
Rating:
5.0

They were so friendly and easy to deal. Also very accommodating. I will definitely use their service again.

Jennifer Green 
Rating:
5.0

Nothing they are excellent.

Jean Rowe 
Rating:
5.0

Customer did not leave a comment.

Debra Hunter 
Rating:
4.0

Very nice and friendly people if I ever needed another uhaul hope not I would only go to this one!

Mel Jenkins 
Rating:
4.0

Great guy

DOUGLAS HESS 
Rating:
5.0

Customer did not leave a comment.

KEVINJ RAMSEY 
Rating:
1.0

I was told to return the truck clean. The cab was all full of mud from boots and such. The rental associate was rude and condescending. I have experience that on other occasions at this location. I have decided I will no longer lease from this particular spot

Timothy Koeller 
Rating:
3.0

Customer did not leave a comment.

Michael Harris 
Rating:
5.0

Customer did not leave a comment.

GABIEL VAUGHAN 
Rating:
5.0

Customer did not leave a comment.

Allen Bratcher 
Rating:
5.0

Love it!

TONYA SNAPP 
Rating:
5.0

Customer did not leave a comment.

David Panashy 
Rating:
5.0

Customer did not leave a comment.

Holly Meadors 
Rating:
5.0

Customer did not leave a comment.

Edwin Woodward 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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