Customer Reviews for Willowbrook Outfitters
(U-Haul Neighborhood Dealer)

1,010 reviews

327 Winfrey Ln Rte 460   Princeton, WV 24739

(304) 425-7794

Office Hours

  • Mon-Sat: 8:30 am–7 pm
  • Sun: 1 pm–5 pm

Services at this Location:

Contact Us

(304) 425-7794

327 Winfrey Ln Rte 460
Princeton, WV 24739

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–7 pm
  • Sun: 1 pm–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I prefer using this location for U-Haul services, they are the best. I will use them again in the future!

Kim F 
Rating:
4.0

Customer did not leave a comment.

Tony W 
Rating:
5.0

This is the best uhaulnrental around I will never go to any other place but them

Todd c 
Rating:
5.0

Customer did not leave a comment.

Malcolm H 
Rating:
3.0

If the renter brings the vehicle back with less gas then what was indicated at check out the renter is charged a great deal. And I understand this. However, if the renter brings the vehicle back with more fuel than when it was checked out there is no consideration especially on the customer. How is this policy fair? Shouldn’t the renter be given credit for the excess fuel? Just doesn’t seem ethical. John Huffman

John H 
Rating:
1.0

Pricing is different than what the website says, they have hidden fees and don’t disclose ALL information. They’ll charge you way more than what the website pricing actually is.

Rachel H 
Rating:
4.0

Customer did not leave a comment.

Michelle K 
Rating:
5.0

It was all good

Diane B 
Rating:
4.0

Customer did not leave a comment.

Rita M 
Rating:
5.0

Very friendly Very helpful Very knowledgeable ! This location is the best uhaul location I’ve Ever used.

Kenneth C 
Rating:
4.0

Customer did not leave a comment.

David H 
Rating:
5.0

Customer did not leave a comment.

Julie B 
Rating:
5.0

Customer did not leave a comment.

Heather W 
Rating:
5.0

Customer did not leave a comment.

Stephanie M 
Rating:
4.0

Staff was very helpful and pleasant.

Patricia S 
Rating:
5.0

Customer did not leave a comment.

Kayla C 
Rating:
5.0

This is the best location around they are always friendly and they always are so helpful

Todd c 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Steve B 
Rating:
5.0

Nothing

Terry H 
Rating:
5.0

Love this location.Great location.Very helpful and friendly!

Michael W 
Rating:
5.0

Replace the wiper blades. It was hard to see when it was raining on our way home

Tammy B 
Rating:
5.0

The lady was great to work with, very helpful and kind customer service. I would highly recommend this Uhaul location.

jay l 
Rating:
5.0

Great customer service! Always have trailers and always open late, I only rent from this location!

Carl B 
Rating:
4.0

Thank you for your kindness!

Callie H 
Rating:
1.0

Customer did not leave a comment.

Robert J 
Rating:
5.0

Great customer service experience at both the princeton wv location and the Atlanta location.

Billy C 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R 
Rating:
5.0

Roll up door spring pulled door beyond normal stop point and I needed to use a large screwdriver to keep the hook latch from being buried in the top of the trailer frame

Michael M 
Rating:
5.0

Open late so we were able to return rental early. Friendly reception and interaction.

Vicki T 
Rating:
4.0

Customer did not leave a comment.

Brian C 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Great service nice people

William M 
Rating:
5.0

Customer did not leave a comment.

Steve P 
Rating:
5.0

The lady there was pleasant all in all it was a good experience

Patricia W 
Rating:
5.0

Good equipment and customer service. Will be a return customer.

WILLIAM B 
Rating:
5.0

Customer did not leave a comment.

Richard G 
Rating:
4.0

Customer did not leave a comment.

Brittany K 
Rating:
4.0

Customer did not leave a comment.

Annette W 
Rating:
5.0

Customer did not leave a comment.

james h 
Rating:
5.0

The best place on earth thanks f

Billy S 
Rating:
5.0

You charged us for a WEEK when we only reserved it for a 24hr period. We'd like to have the extra money you stole returned to the card we used. Charge us for the day and miles only NOT a week we never wanted to have it for.

Sara P 
Rating:
4.0

Everything at this location was good.

Robert R 
Rating:
5.0

Customer did not leave a comment.

MIKE P 
Rating:
5.0

Customer did not leave a comment.

Deborah D 
Rating:
5.0

Super nice and professional, they called me to make sure I understood everything and thanked me.

RODNEY S 
Rating:
5.0

Thank you for making moving day so very easy & cheap for us.

Jacob P 
Rating:
5.0

Customer did not leave a comment.

RODNEY S 
Rating:
5.0

All was good with our experience. We had plenty of procedural information prior to picking up the truck and both the pick up and turn in was effortless. The one improvement I suggest is a "speed kills" safety sticker placed right over the mph gauge dial in our truck. The sticker blocked seeing the dial numbers between 60 to 80. Not sure if that is just a one off placement or a standard location but it shouldn't be there blocking information.

Billy C 
Rating:
5.0

The process was smooth, professional, and well managed. I recommend this service without hesitation.

Donald V 
Rating:
5.0

Customer did not leave a comment.

Alice K 
Rating:
5.0

Customer did not leave a comment.

Lisa L 
Rating:
5.0

Customer did not leave a comment.

Amy A 
Rating:
5.0

Willowbrook is always our go to when needing to rent a uhaul. Highly recommend!

Roy H 
Rating:
5.0

Customer did not leave a comment.

Nancy M 
Rating:
5.0

Everything was great couldn't be a better experience

Danny D 
Rating:
5.0

Customer did not leave a comment.

Timothy T 
Rating:
5.0

Customer did not leave a comment.

Harry H 
Rating:
5.0

Customer did not leave a comment.

Alice K 
Rating:
5.0

Customer did not leave a comment.

Tommy V 
Rating:
5.0

This is a great place to get one! Not sure there's anything to improve upon!

angela w 
Rating:
5.0

Customer did not leave a comment.

anna d 
Rating:
5.0

I would recommend this location because the owners are kind and they offer a lot other things once your inside the location

Michael I 
Rating:
5.0

Customer did not leave a comment.

Teresa H 
Rating:
5.0

Customer did not leave a comment.

Dawn C 
Rating:
5.0

Customer did not leave a comment.

Frank K 
Rating:
5.0

Customer did not leave a comment.

Sarah R 
Rating:
5.0

Customer did not leave a comment.

Nathan M 
Rating:
5.0

Customer did not leave a comment.

Steven R 
Rating:
5.0

Customer did not leave a comment.

roger m 
Rating:
5.0

Customer did not leave a comment.

Steve R 
Rating:
5.0

I got lost and was very late in returning the uhaul. They took it back, no problem. No extra charge. Very nice and accommodating.

Alice K 
Rating:
5.0

I wouldn't change anything.

John R 
Rating:
5.0

Customer did not leave a comment.

Calvin C 
Rating:
5.0

i have rented a few different times always great service and great staff

Otis R 
Rating:
3.0

Customer did not leave a comment.

David D 
Rating:
5.0

Customer did not leave a comment.

Patrick B 
Rating:
5.0

Customer did not leave a comment.

Jim D 
Rating:
5.0

Customer did not leave a comment.

Shane L 
Rating:
4.0

We ordered a truck from our hometown but had to pick the truck up in another town almost 20/ minutes away. So about 40 extra miles/dollars .Why is it fair that those extra miles are charged to our rental order when we ordered it from a station only 4 minutes from our hometown. Not fair!!! Moving is stressful enough without having extra expense added to it!

Tina B 
Rating:
5.0

Customer did not leave a comment.

Catherine F 
Rating:
5.0

Customer did not leave a comment.

Robert L 
Rating:
5.0

The customer service was great…Can’t remember the young lady’s name that serviced me but I loved speaking with her…She made doing business with them superb.

juanita b 
Rating:
5.0

The truck was clean but it severely leaked. The shelf that goes over the cab where we placed most of our boxes including my sons comic book collection, leaked severely and completely soaked the bottom of every box up there. The water then dripped down and pooled on the floor. That being said, the couple running the place couldn't be nicer. I rented the truck for one day, ended up keeping it for 4 or 5 and brought it back late. They kept the store open and waited for me, having no idea that my daughter couldn't find anyone to help her l load

Debora A 
Rating:
3.0

The truck I booked was not available because the people who had it before me were late returning it so I had to get the next size down. I was able ti use it just fine but it took more trips.

Ruby T 
Rating:
5.0

Customer did not leave a comment.

Joseph C 
Rating:
5.0

Customer did not leave a comment.

Tim R 
Rating:
5.0

Customer did not leave a comment.

Brad P 
Rating:
5.0

Customer did not leave a comment.

Larry W 
Rating:
5.0

Customer did not leave a comment.

Haley R 
Rating:
5.0

I don’t know of anything you could improve. The service was excellent. The people there were extremely nice.

Toby M 
Rating:
5.0

Customer did not leave a comment.

Michele M 
Rating:
5.0

Customer did not leave a comment.

timothy a 
Rating:
5.0

The staff there was very nice and helpful. I was very pleased with my service. Everything was explained in detail to me.

Mark T 
Rating:
5.0

They were awesome very pleased with every aspect

Claudia R 
Rating:
5.0

I've rented several times from this location and had no problem's at all at any time. They're nice and very knowledgeable and above all, respectful and has never rented out my reservation.

LEON M 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
4.0

Customer did not leave a comment.

Robert R 
Rating:
5.0

Customer did not leave a comment.

John O 
Rating:
3.0

My rental truck was filthy, had to sweep it and lay rugs down to even be able to use it. The check engine light stayed on. The gages kept going out, including speed so I could not even tell my speed or anything else. When I hit the brakes, the truck pulled hard to the left and was hard to maintain.

Kenneth S 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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