Customer Reviews for Willowbrook Outfitters
(U-Haul Neighborhood Dealer)

1,080 comentarios

327 Winfrey Ln Rte 460   Princeton, WV 24739

(304) 425-7794

Horario de oficina

  • Mon-Sat: 8:30 am - 7 pm
  • Sun: 1 pm - 5 pm

Servicios en esta ubicación:

Contáctanos

(304) 425-7794

327 Winfrey Ln Rte 460
Princeton, WV 24739

Servicios en esta ubicación:

Horario de oficina

  • Mon-Sat: 8:30 am - 7 pm
  • Sun: 1 pm - 5 pm
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

It would be alot better for the customer if they get reciept at uhaul instead of email. What if the email was wrong by 1 number or letter. I could not print from my phone. UHaul can't afford paper? or have enough employees. Not a customer issue. I still need a reciept. Can't trust electronics all the time.

DANNY W 
Clasificación:
5.0

El cliente no dejó un comentario.

CALEB C 
Clasificación:
5.0

El cliente no dejó un comentario.

AUSTIN C 
Clasificación:
5.0

Everything was great

Susan F 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob M 
Clasificación:
3.0

El cliente no dejó un comentario.

ILEAN G 
Clasificación:
4.0

Nothing that I can think of

JESSE H 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH H 
Clasificación:
5.0

Gentleman in Princeton was super helpful and kind

Bernie B 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven P 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A 
Clasificación:
5.0

Awesome staff….

Robert B 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRELL E 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES C 
Clasificación:
1.0

El cliente no dejó un comentario.

Brooke A 
Clasificación:
5.0

Everything was excellent. Tires were perfectly inflated and the trailer towed easily.

JOHN J 
Clasificación:
5.0

Every thing was great

JACKIE B 
Clasificación:
5.0

Great experience

TERESA M 
Clasificación:
3.0

Sweet old lady, but overcharged me. Only available option nearby though, take what I can get.

MICHAEL M 
Clasificación:
5.0

El cliente no dejó un comentario.

NICODEMUS P 
Clasificación:
5.0

El cliente no dejó un comentario.

John O 
Clasificación:
5.0

nothing wrong with the whole operation except for the pricing, its too expensive, enterprise has the same size vehicle for half the price. if i had known that before i reserved the uhaul, i would have gone with enterprise. i also plan on letting our followers on our business sites to know about the discrepancies between the two rental companies.

LARRY H 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather D 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN O 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFRIDA B 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN H 
Clasificación:
5.0

El cliente no dejó un comentario.

KEOLA J 
Clasificación:
5.0

El cliente no dejó un comentario.

Nia K 
Clasificación:
5.0

not any thing was great

RALPH A 
Clasificación:
5.0

Used these guys numerous times. Beat shop around.

JOSEPH R 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY S 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B 
Clasificación:
3.0

There was a large counter-top left (6x2 feet) in the truck and the box had not been swept. The Rep who brought me out to the truck opened the cargo door and looked in before telling me it was good. The engine and transmission ran reasonably well, although there was a significant wabble in the front and the truck tended to slide to driver's left, the steering wheel was out of alignment with the front wheels. It appears that trucks are turned around between renters with NO maintenance checks what- so- ever. This may not be much of an issue when trucks are used for a day or two and driven 30 or 40 miles. But I made it perfectly clear that I'd be driving this truck well over 600 miles and I had it reserved for 5 days - All this was included on the reservation request I submitted. I stopped by a couple days before the rental to ensure everything was set. At that time I was given a UHual Truck number and told that would be the one I'd have. When I arrived to pick up the truck 2 days later, that truck was not there and I was given a different one. There were other more minor things wrong with truck I was given - there was mud on the floorboards, the window handle was broken and the ramp was sticky and required two people to close it fully.

KEITH S 
Clasificación:
4.0

El cliente no dejó un comentario.

Allen G 
Clasificación:
3.0

I emailed them early in the day the day before we were dropping the trailer off to find out if we could drop off the next day before they opened. I never got a reply, so I called and the woman I spoke with told me it was okay to drop off early and someone would log the trailer in when they opened up. The trailer and supplies were dropped off the following day before they opened. I sent an email to them confirming the drop off, and again, never received a reply. So I called at 5:00pm and asked if they were able to log in the return and close out the contract. The nice gentleman said they were expecting the trailer and didn't know it was on the lot, and that he would take care of it right away, which he did. Shortly after, I received an email receipt showing the contract was closed.

Katherine O 
Clasificación:
5.0

Nothing, they are real friendly and real knowledgeable can ask for no better

TIMMY A 
Clasificación:
4.0

El cliente no dejó un comentario.

PHYLLIS L 
Clasificación:
5.0

Friendly and easy process.

KIER S 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY G 
Clasificación:
5.0

We loved working with Carrie (I hope that's spelled correctly). She was helpful, explained everything accurately, brought us plenty of blankets for covering our furniture and was fun! We are glad we were able to meet her and to get acquainted with the Outfitter store as well. We will recommend this business to others.

EDWARD S 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY C 
Clasificación:
5.0

Itnwas easy throughout the whole process.

NATHANYEL W 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN F 
Clasificación:
5.0

The man and woman who own and run this business are wonderful, welcoming people.

JILL C 
Clasificación:
5.0

They were great! Very helpful when the Beckley Ragland road location was not at all. Maybe work on customer service at the Beckley location.

CHRISTOPHER B 
Clasificación:
5.0

Outfitters is a fantastic place. Great customer service.

DAVID P 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD M 
Clasificación:
4.0

El cliente no dejó un comentario.

Lloyd F 
Clasificación:
5.0

The trailer and dolly were both quite old with overall light rust on the appliance dolly and missing paint on the door latch area. They looked like your oldest, poorest stock, but they worked well! To maintain Uhaul's reputation, you need to start replacing some of this older equipment.

JANET H 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY W 
Clasificación:
5.0

El cliente no dejó un comentario.

RICK B 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G 
Clasificación:
5.0

Personnel extremely helpful and friendly

KIM G 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin O 
Clasificación:
2.0

The truck had a check engine light on, had problems shifting gears automatically, and the tachometer was way off the charts. The truck did the job but left us feeling it may break down. I also did not get the truck I reserved, a 15 footer, nor the utility hand truck I reserved. We both have back injuries and really needed the hand truck.

Brandon P 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG T 
Clasificación:
5.0

Excelente

JOSE C 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A 
Clasificación:
5.0

The staff at this business was remarkable, very helpful and courteous!

THOMAS E 
Clasificación:
5.0

Nice people to deal with. I enjoyed meeting the retailers. I wish there were more one way vehicles, though.

Mona C 
Clasificación:
5.0

Customer service was outstanding! Loved it!

Xavier S 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin H 
Clasificación:
2.0

This was the worst Uhaul experience I have ever had. The truck broke on two seperate occassions and the staff was not helpful at all. CS and RSA were also horrible. I will not use UHAUL again,

Jennifer C 
Clasificación:
5.0

El cliente no dejó un comentario.

GERRY L 
Clasificación:
5.0

This location has provided the best uhaul rental experience so far. Gracias

JOHN T 
Clasificación:
4.0

El cliente no dejó un comentario.

Evan T 
Clasificación:
5.0

Very accommodating and helpful

CATHERINE W 
Clasificación:
5.0

This was by far the best uhaul rental I have experienced. The woman was filling in for her sister and they were attentaive, informative, patient and professional.

Karen W 
Clasificación:
2.0

Be more fair on prices

Anna D 
Clasificación:
4.0

Don't use that often, smaller truck (pickup) would have been nice.

JOHN D 
Clasificación:
5.0

I prefer using this location for U-Haul services, they are the best. I will use them again in the future!

Kim F 
Clasificación:
4.0

El cliente no dejó un comentario.

Tony W 
Clasificación:
5.0

This is the best uhaulnrental around I will never go to any other place but them

Todd c 
Clasificación:
5.0

El cliente no dejó un comentario.

Malcolm H 
Clasificación:
3.0

If the renter brings the vehicle back with less gas then what was indicated at check out the renter is charged a great deal. And I understand this. However, if the renter brings the vehicle back with more fuel than when it was checked out there is no consideration especially on the customer. How is this policy fair? Shouldn't the renter be given credit for the excess fuel? Just doesn't seem ethical. John Huffman

John H 
Clasificación:
1.0

Pricing is different than what the website says, they have hidden fees and don't disclose ALL information. They'll charge you way more than what the website pricing actually is.

Rachel H 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle K 
Clasificación:
5.0

It was all good

Diane B 
Clasificación:
4.0

El cliente no dejó un comentario.

Rita M 
Clasificación:
5.0

Very friendly Very helpful Very knowledgeable ! This location is the best uhaul location I've Ever used.

Kenneth C 
Clasificación:
4.0

El cliente no dejó un comentario.

David H 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie B 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather W 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie M 
Clasificación:
4.0

Staff was very helpful and pleasant.

Patricia S 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla C 
Clasificación:
5.0

This is the best location around they are always friendly and they always are so helpful

Todd c 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B 
Clasificación:
5.0

Nada

Terry H 
Clasificación:
5.0

Love this location.Great location.Very helpful and friendly!

Michael W 
Clasificación:
5.0

Replace the wiper blades. It was hard to see when it was raining on our way home

Tammy B 
Clasificación:
5.0

The lady was great to work with, very helpful and kind customer service. I would highly recommend this Uhaul location.

jay l 
Clasificación:
5.0

Great customer service! Always have trailers and always open late, I only rent from this location!

Carl B 
Clasificación:
4.0

Thank you for your kindness!

Callie H 
Clasificación:
1.0

El cliente no dejó un comentario.

Robert J 
Clasificación:
5.0

Great customer service experience at both the princeton wv location and the Atlanta location.

Billy C 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH R 
Clasificación:
5.0

Roll up door spring pulled door beyond normal stop point and I needed to use a large screwdriver to keep the hook latch from being buried in the top of the trailer frame

Michael M 
Clasificación:
5.0

Open late so we were able to return rental early. Friendly reception and interaction.

Vicki T 
No se han enviado comentarios para esta ubicación.
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