Customer Reviews for Willowbrook Outfitters
(U-Haul Neighborhood Dealer)

952 reviews

327 Winfrey Ln Rte 460   Princeton, WV 24739

(304) 425-7794

Office Hours

  • Mon–Sat
    8:30 am–7 pm
  • Sunday
    1 pm–5 pm

Services at this Location:

Contact Us

(304) 425-7794

327 Winfrey Ln Rte 460
Princeton, WV 24739

Services at this Location:

Office Hours

  • Mon–Sat
    8:30 am–7 pm
  • Sunday
    1 pm–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alice K. 
Rating:
5.0

Customer did not leave a comment.

Tommy V. 
Rating:
5.0

This is a great place to get one! Not sure there's anything to improve upon!

angela W. 
Rating:
5.0

Customer did not leave a comment.

anna D. 
Rating:
5.0

I would recommend this location because the owners are kind and they offer a lot other things once your inside the location

Michael I. 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

Customer did not leave a comment.

Dawn C. 
Rating:
5.0

Customer did not leave a comment.

Frank K. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

roger M. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

I got lost and was very late in returning the uhaul. They took it back, no problem. No extra charge. Very nice and accommodating.

Alice K. 
Rating:
5.0

I wouldn't change anything.

John R. 
Rating:
5.0

Customer did not leave a comment.

Calvin C. 
Rating:
5.0

i have rented a few different times always great service and great staff

Otis Ray Jr R. 
Rating:
3.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Jim D. 
Rating:
5.0

Customer did not leave a comment.

Shane L. 
Rating:
4.0

We ordered a truck from our hometown but had to pick the truck up in another town almost 20/ minutes away. So about 40 extra miles/dollars .Why is it fair that those extra miles are charged to our rental order when we ordered it from a station only 4 minutes from our hometown. Not fair!!! Moving is stressful enough without having extra expense added to it!

Tina B. 
Rating:
5.0

Customer did not leave a comment.

Catherine F. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

The customer service was great…Can't remember the young lady's name that serviced me but I loved speaking with her…She made doing business with them superb.

juanita B. 
Rating:
5.0

The truck was clean but it severely leaked. The shelf that goes over the cab where we placed most of our boxes including my sons comic book collection, leaked severely and completely soaked the bottom of every box up there. The water then dripped down and pooled on the floor. That being said, the couple running the place couldn't be nicer. I rented the truck for one day, ended up keeping it for 4 or 5 and brought it back late. They kept the store open and waited for me, having no idea that my daughter couldn't find anyone to help her l load

Debora A. 
Rating:
3.0

The truck I booked was not available because the people who had it before me were late returning it so I had to get the next size down. I was able ti use it just fine but it took more trips.

Ruby T. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
Rating:
5.0

Customer did not leave a comment.

Brad P. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Haley R. 
Rating:
5.0

I don't know of anything you could improve. The service was excellent. The people there were extremely nice.

Toby M. 
Rating:
5.0

Customer did not leave a comment.

Michele M. 
Rating:
5.0

Customer did not leave a comment.

timothy A. 
Rating:
5.0

The staff there was very nice and helpful. I was very pleased with my service. Everything was explained in detail to me.

Mark T. 
Rating:
5.0

They were awesome very pleased with every aspect

Claudia R. 
Rating:
5.0

I've rented several times from this location and had no problem's at all at any time. They're nice and very knowledgeable and above all, respectful and has never rented out my reservation.

LEON M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
3.0

My rental truck was filthy, had to sweep it and lay rugs down to even be able to use it. The check engine light stayed on. The gages kept going out, including speed so I could not even tell my speed or anything else. When I hit the brakes, the truck pulled hard to the left and was hard to maintain.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Donald V. 
Rating:
5.0

Ms. Worley & the gentleman were kind & efficient. The gentleman assisted in hooking up the trailer.

Shelia A. 
Rating:
5.0

Nothing. You are fine the way you are. I would like to point out that the lady who waited on me was very knowledgeable, kind, & deserving of a medal for all of my stupid questions.

Terri E. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA D. 
Rating:
5.0

Great personality awesome people

Gary B. 
Rating:
5.0

Nc

William C. 
Rating:
5.0

This was my second time renting from this location. I have rented from multiple locations in the past. This is by far my favorite location. Great experience!

Amber N. 
Rating:
5.0

Third time renting from Willowbrook. They do a great job and are very nice people.

Terry R. 
Rating:
5.0

Thanks 👍👍👍👍 the best people ☺️ in the world 🌍

Billy S. 
Rating:
5.0

Customer did not leave a comment.

Donald V. 
Rating:
5.0

Customer did not leave a comment.

Amy G. 
Rating:
5.0

Customer did not leave a comment.

Kristy S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia T. 
Rating:
5.0

Willowbrook Outfitters is always professional and courteous. I highly recommend their location.

Blair A. 
Rating:
5.0

I don't know because I can't find anything wrong with this location 🙂🙂 Thanks

Billy S. 
Rating:
5.0

No improvement necessary. Great job by the staff.

Adrian S. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Lower prices especially where we supply our gas I paid 120 an used 40 in fuel an ran 67 miles

Leona E. 
Rating:
5.0

Customer did not leave a comment.

Alice K. 
Rating:
5.0

I have already recommended Willowbrook to other people. They make renting a quick process, returns are a breeze and the staff is so friendly. I like the fact it isn't in a busy area and there's never a problem getting in or out. I've rented here before and will again in the future.

Julie O. 
Rating:
5.0

Customer did not leave a comment.

Eden H. 
Rating:
2.0

Customer did not leave a comment.

Kimberly G. 
Rating:
3.0

Customer did not leave a comment.

Chad E. 
Rating:
5.0

Customer did not leave a comment.

BOBBY S. 
Rating:
5.0

They were so friendly and easy to deal. Also very accommodating. I will definitely use their service again.

Jennifer G. 
Rating:
5.0

Nothing they are excellent.

Jean R. 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
4.0

Very nice and friendly people if I ever needed another uhaul hope not I would only go to this one!

Mel J. 
Rating:
4.0

Great guy

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

KEVINJ R. 
Rating:
1.0

I was told to return the truck clean. The cab was all full of mud from boots and such. The rental associate was rude and condescending. I have experience that on other occasions at this location. I have decided I will no longer lease from this particular spot

Timothy K. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

GABIEL V. 
Rating:
5.0

Customer did not leave a comment.

Allen B. 
Rating:
5.0

Love it!

TONYA S. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Holly M. 
Rating:
5.0

Customer did not leave a comment.

Edwin W. 
Rating:
5.0

Customer did not leave a comment.

Pamela D. 
Rating:
5.0

The person I talk with was thorough and kind. She answered all of my questions and made sure I understood the process of renting and dropping off the truck. The truck was clean and ready to use.

Donis W. 
Rating:
5.0

Great friendly very accommodating.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
1.0

Admit when your company makes a mistake & compensate the customer for the error. Or attack the customer for filing a dispute.

Ronald H. 
Rating:
5.0

This is my go to place to rent a U-Haul. They are friendly, helpful, and efficient.

Kevin R. 
Rating:
5.0

Nice people, plenty of equipment

DREW F. 
Rating:
4.0

Customer did not leave a comment.

Vu D. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Holly S. 
Rating:
5.0

Customer did not leave a comment.

robert H. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Collin B. 
Rating:
5.0

Very helpful and friendly staff.

Katie H. 
Rating:
5.0

Customer did not leave a comment.

Kristy L. 
Rating:
5.0

People there are very nice and friendly they are very knowledgeable and what they are doing. And they take the time to find out what you need or want. Will definitely use them again

james H. 
Rating:
5.0

1.00 a mile crazy but overall a good experience

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Milton B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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