Comentarios de los clientes para Willowbrook Outfitters

They are genuinely interested in being helpful and getting you to the correct tow equipment. Good folks.

It was all goof

put cruise control on the trucks to reduce wear and tear on those with back or hip problems. Also, the step up to the trucks can be a bit high at times for those with back or hip issues; perhaps a collapsible extra step akin to those on RV's would be a great boon to drivers. Getting up and down several times yesterday in and out of the cab became painful after a while (two back surgeries). Thanks.

The truck I rented ran fine generally, but the right headlight did not work and the left was angled poorly, which made night driving very difficult. We got by using the hi-beams, but that is not good for the other drivers on the road. I would also say the windshield wipers need to be replaced.

Wonderful experience and service, run by friendly local folks. No improvements needed

Hard to get in contact with them locally. My grandson checked out their web site (Willowbrook Outfitters) and since they closed at 5 he left his working job early to picked the truck up at 5 pm. I had scheduled it for 7 to have plenty of unrushed unload time, because I knew it would be at least 9 AM before we could start loadeing at the start point in True, WV. So, having better contact numbers.

Make sure the front where people sit is clean it was sticky and dirty!!!

Very friendly and professional

Was a flawless transaction. No improvement needed in our opinion.

Vehicle was almost out of gas and since I had no way of knowing what gas mileage it got I had to fill it up. They ended up getting 1/4 tank of gas out of me and then had the nerve to tell me I should have put less gas in it. I told them if they had given me a vehicle with a full tank of gas I could have returned it with a full tank of gas and we wouldn't have had a problem. The appliance dolly had wheels that were sticking and wouldn't roll. A complete disaster.

Location not well trained on use of UH check out proceedures. UHaul computer system not vendor friendly causing long time to get my unit. Simplify it!

Nothing everything went smooth and as planned

The location was fine so I do not want to give someone innocent a bad review. But as far as my actual UHaul experience, it was terrible. It took hours to get the UHaul I ordered and I sat in multiple calls with customer service for hours. It put my family And friends loading stuff in the UHaul until 2am. Just to get a couple hours of sleep and go unpack everything at my new house a few hours later. The experience was so overwhelming and caused me to have an anxiety attack. Most of the customer service agents we spoke to were no help. We even got hung up on after the 25 minute hold twice. The only person able to help us was a manager that we didn't even get to talk to until 2 1/2 hours after my scheduled pickup appointment.

Easy pickup and return. Staff was very helpful and pleasant to deal with.

Everything went great

The inside just needed a cleaning/sweeping out.

The staff, who I presume were the owners, were very polite and personable. They helped us hook up the trailer. Would definitely return to this location if we needed another U-Haul.

Everything was great

Get a new computer . It took I one hour to get the trailer

The equipment was clean but it had roaches in it. We had to set off a big bomb before loading our belongings.

Absolutely no improvement needed

very fast service, she walked out with clip board in hand checked , checked mileage, gas and condition of truck, walked inside to computer and in 10 minutes the whole process was over and i was on my way, im impressed again, im sure alot of your reviews are negative but i have to get this experience a 5 star...

/everything was great

Still waiting for the final receipt I was promised by email. Thanks for the great service by the ladies working the counter for my rental.

Just a overall good experience. The owners for place was friendly and nice. Made it easy

Associates at both pick up and drop off were amazingly friendly and helpful. Would highly recommend either location.

Go out of business !

Nothing the staff was friendly and offered a very warm atmosphere

Trucks need usb ports

Nothing, everything was good

These folks are courteous and personable. At the same time though, they are very efficient and check over the vehicle thoroughly before I would leave the lot with it. I guess you can say they are both personable and professional. The perfect combination for a good customer experience! I have used them before and will use them again.

Nothing, this Uhaul, rental was at a slice of heaven.. Thank you

Couldn't ask for a better experience at Willowvrook Outfitters.

The front corner of truck had noticeable previous repair work but, it still leaked rain water onto my furniture. Needs to be resealed.

Watch who you list as movers. Although I gave the movers I selected through the uhaul app a 5 rating, I will never use them again. They were more geared towards getting done as fast as possible because they were “in a hurry”. They refused to load some items which put a burden on the day we had moving. They also put several items in the wrong rooms as directed which further hindered our moving experience. Basically they seemed to hate their jobs in my perspective. Never again! I paid them to do a job that I feel wasn't done properly or complete.

This is the abusult best best in mercer county and west Virginia to rent a uhaul from

I was over charge

More help The woman inside had to go on the lot to help hook up and leave costumers waiting

Make sure the odometer is correctly functioning. We went 9 miles to Bluefield and make 3 stops on our way back towards where we got the truck and it totaled 32 miles. Does not seem correct.

Excellent customer service

Fast and friendly service!

Loved the people at this place.

None!

I will NEVER use online process to reserve and pick up a vehicle which requires access to a lock box!!!!!!!!!!!

Very Helpful & Nice to work with!

Box floors needed to be cleaner