Verry friendly and nice
Arthur S.
Customer Reviews for Willowbrook Outfitters
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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I reserved a motorcycle trailer two days in advance. The clerk said it was there so I picked it up and when I returned it they charged me double. Said I didn't have a motorcycle trailer. She said I reserved a motorcycleBut let me hook up to a trailer that said it's wasn't the trailer I had reserved. I will not rent there again.
LEON EDWARD M.Very nice down to earth folks at Willow Brook.
JAMESJEROLD P.Filthy
John L.I have been over charged for charges, I was charged for furniture pads and a dolly I did not received, I was charged for some of type of insurance that I was not aware of, I now have ANOTHER pending charge on my account that I have no clue where it is coming from or why it is there. I have reached out several times to the location and I keep getting told that “I don't know what's going on†and “I'll call and see what they can do about the charges.†I have not been called back. I am extremely disappointed in this experience and am expecting a refund. Someone needs to call me back or I am going to the BBB
Jessica B.I always go to this location if I need something from uhaul. Very nice store, very nice employees.
CHRISTINA S.Little better at the cleaning. My truck had a lot of sand in it. I cleaned what I could and wiped the inside down with wipes. I by no means got all the sand out....the maintenance was current. .
Susanne C.Nothing they were friendly and knowledgeable. Couldn't have had better service.
Patricia R.The Williowbrook location in Princeton WV is great to deal with and Anna was awesome at the regional office in Charleston WV. The truck had a severely bent wheel and was difficult to drive with the violent shake it had; however, the regional office dispatched a service truck with a replacement wheel and corrected the problem. In addition they offered me an option to trade the truck out for another one. The replacement truck would have been over an hour round trip so the service truck to replace the wheel was super. Anna made me feel important and I was impressed with the level of service I received to correct the mechanical issue. A+ to the regional office on fixing the issue and the Princeton Willowbrook location. Would definitely use U haul again.
Billy P.Great and friendly rep and clean new pickup truck. Excellent experience.
Vince L.Connie was very helpful.
Don W.The lady that helped us was very knowledgeable and polite beyond words. She made the rental experience enjoyable not a chore. I will most definitely visit them again when I need a rental.
Kenneth L.Very low supply trucks in this region. Truck smelled like stinky smoke! The cabin filters needed changing! I had to drive with the windows down! The people were very helpful and friendly!
DARRELLLESTER H.The staff here was friendly, polite & professional as well!
Kathleen R S.The owner of Willowbrook Outfitters was extremely polite and helpful.
Charles L.This is a great place to rent a uhaul. The workers are always helping and friendly. Having more uhaul 's would be even better.
Priscilla M.The cargo space had not been swept out. The back bumper had construction trash on it. (pieces of sheetrock and dirt), there was a doll arm and a sticky sucker left in the cargo area as well. Furniture covers were filthy. In a time of Covid, I would expect a vehicle to be at least cleaned, and possibly sanitized when passing it on to the next customer. The staff at Willowbrook Outfitters were friendly enough. We returned the vehicle in much better shape than when we rented it. We do not leave our trash for others to clean up. This was our first time renting a U-haul vehicle. We completed our task, but I would try another company if we need a transport vehicle in the future.
Elbert P.No improvements necessary! The lady and gentlemen that served me, for my pickup and drop off reservation for a tow dolly, were two of the most genuine people I've ever met. So polite and made sure to check if I knew how to use the equipment. I even came there for the pickup and was going to buy a soda, but didn't have cash. They told me just not to worry about it. See as how parched I was, I was/am so grateful just for the little things in life, like meeting good people. 10 stars if I could just for the customer service, and getting that southern hospitality. Thank you so much for easing the process of getting my car home.
Donnie G.The vehicle worked great and the staff are amazing. Very friendly folks! Would recommend this location to anyone!
Andrew Thomas W.They didn't tell me the truck leaked. The small mirror on the passenger side was broken. The truck was filthy and reaked of cigarettes. The signal light arm wobbled and made it hard to dim and brighten lights.
Rosa J.We were very satisfied with our uhaul experience. I would definitely use uhaul again and i would definitely recommend it to othets
Shelia W.I was treated with upmost respect and hospitality from your staff and will be returning soon.
Pamela H.Great folks to work with!
Philip L.The car hauler we renter the fender was tore up and there was glass all over it that we had to clean up before we could load out old car. The crank handle was so stiff my husband hurt is arm using it. Even the owner of the store couldn't use it. And going down a hill with the car hauler the brakes on it over heated and caused the ones on our vehicle to over heat. Not satisfied at all!
Oliver L.Truck was out of alignment (pulled to the right) causing a vibration at Interstate speeds.
Chris E.N/C
Terry E.No suggestions, great experience!
Eddie W.The is very knowledgeable, considerate,& willing to help in every way.
PAULA M.The folks at Willowbrook Outfitters were extremely friendly and helpful. I would definitely recommend them and most likely will use them again in the future.
KELLOUS S.The owners/personnel were so friendly, helpful, and accommodating. Will definitely use this location if we need a UHaul.
Harold B.The entire process was quick and easy. Thanks!
Emanual S.Great location and good people.
WILLIAM DONALD B.2nd trailer I got at this place in 2years. Very nice people but trailers need to be swept out.
John H.Absolute best place to get uhaul
Dana P.Always good to go, thanks
Steven H.This is a wonderful place. I would highly reccomend it for getting a Uhaul and also buying boots there as well. Very very nice people and very helpful for all your needs
Benjamin D.Friendly and helpful staff
MICHAEL P.Great friendly people. Will rent again from this location
Henry Allen M.The billing process is quite ridiculous. For a $60 dollar transaction, at one time I was bille $210, a additional $105 is still unavailable to me at this time.
KEVIN RAY S.Thank you for your kindness!
SANDRA E P.the lady was very nice
Richard S.Great People very good to meet people like this in the road we travel!!!
JOHN DUANE T.Great customer service. The lady that works there was super nice and helpful. Will definitely rent again from this location...
Stephanie Renee H.No room for improvement
Dana P.Friendly
doyal W.The most friendly people work there. Great place to do business.
Crystal G.Nada
Felita Christina G.They are genuinely interested in being helpful and getting you to the correct tow equipment. Good folks.
James V.It was all goof
DAVID MITCHELL B.put cruise control on the trucks to reduce wear and tear on those with back or hip problems. Also, the step up to the trucks can be a bit high at times for those with back or hip issues; perhaps a collapsible extra step akin to those on RV's would be a great boon to drivers. Getting up and down several times yesterday in and out of the cab became painful after a while (two back surgeries). Thanks.
ALLAN T.The truck I rented ran fine generally, but the right headlight did not work and the left was angled poorly, which made night driving very difficult. We got by using the hi-beams, but that is not good for the other drivers on the road. I would also say the windshield wipers need to be replaced.
Alec P.Wonderful experience and service, run by friendly local folks. No improvements needed
KAREN DENISE S.Hard to get in contact with them locally. My grandson checked out their web site (Willowbrook Outfitters) and since they closed at 5 he left his working job early to picked the truck up at 5 pm. I had scheduled it for 7 to have plenty of unrushed unload time, because I knew it would be at least 9 AM before we could start loadeing at the start point in True, WV. So, having better contact numbers.
Kolan L.Make sure the front where people sit is clean it was sticky and dirty!!!
BELVIA PAIGE A.Very friendly and professional
Geraldine D.Was a flawless transaction. No improvement needed in our opinion.
Charles G.