This is a wonderful place. I would highly reccomend it for getting a Uhaul and also buying boots there as well. Very very nice people and very helpful for all your needs
Benjamin D.
Customer Reviews for Willowbrook Outfitters
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Friendly and helpful staff
MICHAEL P.Great friendly people. Will rent again from this location
Henry Allen M.The billing process is quite ridiculous. For a $60 dollar transaction, at one time I was bille $210, a additional $105 is still unavailable to me at this time.
KEVIN RAY S.Thank you for your kindness!
SANDRA E P.the lady was very nice
Richard S.Great People very good to meet people like this in the road we travel!!!
JOHN DUANE T.Great customer service. The lady that works there was super nice and helpful. Will definitely rent again from this location...
Stephanie Renee H.No room for improvement
Dana P.Friendly
doyal W.The most friendly people work there. Great place to do business.
Crystal G.Nada
Felita Christina G.They are genuinely interested in being helpful and getting you to the correct tow equipment. Good folks.
James V.It was all goof
DAVID MITCHELL B.put cruise control on the trucks to reduce wear and tear on those with back or hip problems. Also, the step up to the trucks can be a bit high at times for those with back or hip issues; perhaps a collapsible extra step akin to those on RV's would be a great boon to drivers. Getting up and down several times yesterday in and out of the cab became painful after a while (two back surgeries). Thanks.
ALLAN T.The truck I rented ran fine generally, but the right headlight did not work and the left was angled poorly, which made night driving very difficult. We got by using the hi-beams, but that is not good for the other drivers on the road. I would also say the windshield wipers need to be replaced.
Alec P.Wonderful experience and service, run by friendly local folks. No improvements needed
KAREN DENISE S.Hard to get in contact with them locally. My grandson checked out their web site (Willowbrook Outfitters) and since they closed at 5 he left his working job early to picked the truck up at 5 pm. I had scheduled it for 7 to have plenty of unrushed unload time, because I knew it would be at least 9 AM before we could start loadeing at the start point in True, WV. So, having better contact numbers.
Kolan L.Make sure the front where people sit is clean it was sticky and dirty!!!
BELVIA PAIGE A.Very friendly and professional
Geraldine D.Was a flawless transaction. No improvement needed in our opinion.
Charles G.Vehicle was almost out of gas and since I had no way of knowing what gas mileage it got I had to fill it up. They ended up getting 1/4 tank of gas out of me and then had the nerve to tell me I should have put less gas in it. I told them if they had given me a vehicle with a full tank of gas I could have returned it with a full tank of gas and we wouldn't have had a problem. The appliance dolly had wheels that were sticking and wouldn't roll. A complete disaster.
Charles S.Location not well trained on use of UH check out proceedures. UHaul computer system not vendor friendly causing long time to get my unit. Simplify it!
BRIG S.Nothing everything went smooth and as planned
Johnathan B.The location was fine so I do not want to give someone innocent a bad review. But as far as my actual UHaul experience, it was terrible. It took hours to get the UHaul I ordered and I sat in multiple calls with customer service for hours. It put my family And friends loading stuff in the UHaul until 2am. Just to get a couple hours of sleep and go unpack everything at my new house a few hours later. The experience was so overwhelming and caused me to have an anxiety attack. Most of the customer service agents we spoke to were no help. We even got hung up on after the 25 minute hold twice. The only person able to help us was a manager that we didn't even get to talk to until 2 1/2 hours after my scheduled pickup appointment.
Rodney H.Easy pickup and return. Staff was very helpful and pleasant to deal with.
David D.Everything went great
Steve W.The inside just needed a cleaning/sweeping out.
Preston B.The staff, who I presume were the owners, were very polite and personable. They helped us hook up the trailer. Would definitely return to this location if we needed another U-Haul.
Robin H.Everything was great
WILLIAM JAMES B.Get a new computer . It took I one hour to get the trailer
Bill C.The equipment was clean but it had roaches in it. We had to set off a big bomb before loading our belongings.
Galvester W.Absolutely no improvement needed
ROYSHANE B.very fast service, she walked out with clip board in hand checked , checked mileage, gas and condition of truck, walked inside to computer and in 10 minutes the whole process was over and i was on my way, im impressed again, im sure alot of your reviews are negative but i have to get this experience a 5 star...
dwayne T./everything was great
amy H.Still waiting for the final receipt I was promised by email. Thanks for the great service by the ladies working the counter for my rental.
DREW F.Just a overall good experience. The owners for place was friendly and nice. Made it easy
JENNIFER MARIE S.Associates at both pick up and drop off were amazingly friendly and helpful. Would highly recommend either location.
Cynthia S.Go out of business !
Donald T.Nothing the staff was friendly and offered a very warm atmosphere
Wesley D.Trucks need usb ports
Delaney T.Nothing, everything was good
JOHN H.These folks are courteous and personable. At the same time though, they are very efficient and check over the vehicle thoroughly before I would leave the lot with it. I guess you can say they are both personable and professional. The perfect combination for a good customer experience! I have used them before and will use them again.
James Frederick H.Nothing, this Uhaul, rental was at a slice of heaven.. Thank you
Shane M.Couldn't ask for a better experience at Willowvrook Outfitters.
Kevin H.The front corner of truck had noticeable previous repair work but, it still leaked rain water onto my furniture. Needs to be resealed.
Steve C.Watch who you list as movers. Although I gave the movers I selected through the uhaul app a 5 rating, I will never use them again. They were more geared towards getting done as fast as possible because they were “in a hurryâ€. They refused to load some items which put a burden on the day we had moving. They also put several items in the wrong rooms as directed which further hindered our moving experience. Basically they seemed to hate their jobs in my perspective. Never again! I paid them to do a job that I feel wasn't done properly or complete.
Brian Y.This is the abusult best best in mercer county and west Virginia to rent a uhaul from
Todd C.