Customer Reviews for Willis Self Storage
(U-Haul Neighborhood Dealer)

88 comentarios

200 Lincoln Ridge   Willis, TX 77378

(936) 228-4009

Horario

  • Mon–Fri
    9:30 a. m. - 4:30 p. m.
  • Sat–Sun
    Cerrado

Servicios en esta ubicación:

Contáctanos

(936) 228-4009

200 Lincoln Ridge
Willis, TX 77378

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9:30 a. m. - 4:30 p. m.
  • Sat–Sun
    Cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Bill E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry P. 
Clasificación:
4.0

Very friendly and helpful in moving the truck into her desired location.

Aaron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE S.  |  Overall Experience 
Clasificación:
5.0

I want to thank Sharon for being so wonderful to my family . We had to use the facility when we had a death in the family. My self recently had a stroke and my son in a major accident forced us to vacate due to financial hardships. Thank you for all your help and if we need storage again your facility will be our first choice. Marsha Morris

Marsha M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie T. 
Clasificación:
5.0

We love Willis Self Storage! The owners are super friendly and helpful. We transitioned from the military and had our goods shipped via semi. They were so helpful in figuring out how to get in and out safely. My driver beat me to storage and my friend had to sign and do business for me and these guys were so easy to work with. I can't thank them enough for making this stressful transition so smooth for me.

Amber L.  |  Overall Experience 
Clasificación:
5.0

Willis Self Storage was the perfect solution for my storage needs. Temperature controlled, very clean, always accessible, and friendly staff always available to assist with any questions or concerns. I highly recommend Willis Self Storage. I never had any problems of any kind the entire year I used the facility. EXTREMELY SATISFIED CUSTOMER!!!

Cheryl G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan C.  |  Overall Experience 
Clasificación:
3.0

There was some confusion on where to return the truck. I told them I wanted to return it closer to where I was moving. They said I could take it to any U-Haul location near there but, the real issue was the air conditioner did not work all the time. The drive to our new home there was no AC, then on the drive back to the rental location it worked for about 3 Miles then just stopped blowing cold air and started blowing hot air. Terrible experience. I feel I should have part of my rental money refunded.

Fredrick C. 
Clasificación:
5.0

They made this part of my rental bearable. Very nice people.

Guy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE M.  |  Overall Experience 
Clasificación:
5.0

The self serve is clunky. The manager was great!

JAMES A B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L A.  |  Overall Experience 
Clasificación:
5.0

The staff was so friendly and easy to work with! Very helpful!

Karol C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

christy r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan L. 
Clasificación:
3.0

On moving day, it's incredibly stressful to get your uhaul and have to immediately stop for gas. The truck had less than 1/8th of a tank and I had to meet moving helpers I was paying by the hour. It just adds more stress. The brakes were terrible and loudly squealed anytime you touched them. On the upside, the people were friendly.

Tiffany R. 
Clasificación:
3.0

Difficult to find!

Paul S. 
Clasificación:
4.0

I checked in about 10:30 am. They said I would get a refund of ~$36. They weren't able to process the refund. Please reimburse me for 1 day rental.

Bruce W. 
Clasificación:
5.0

We had multiple units at this location for 4 years. Great facilities with wonderful employees . Highly recommend

DWAYNE C.  |  Overall Experience 
Clasificación:
5.0

Michelle was very helpful and friendly. It was the best storage facility that I have ever used in regards to cleanliness, safety and staff. Thank you for your excellent service.

Lucinda C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary A.  |  Overall Experience 
Clasificación:
5.0

I will definitely recommend and when I have a future need will absolutely go back.

Jeffrey C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauri K.  |  Overall Experience 
Clasificación:
5.0

Great to work with! Thank you.

Sally M.  |  Overall Experience 
Clasificación:
5.0

I will absolutely come back to Willis Self Storage if the need arises! Wonderful people running this business!

Jennifer R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

They were very helpful.

Fredrick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CRISTIANOSCAR V. 
Clasificación:
5.0

Nothing. Susan was great and step me through every step to make sure everything went smoothly for me!! Thank you Susan!!

BERNIE H. 
Clasificación:
5.0

Nice facilities and accommodating people, would use them in a heart beat. Convenient location and well maintained entry/exit system.

Robert D.  |  Overall Experience 
Clasificación:
5.0

Probably one of the nicest facilities we have ever used and the friendly, customer oriented folks working there really was the icing on the cake. A++++ in my opinion.

Johnny C.  |  Overall Experience 
Clasificación:
5.0

This place has the most helpful staff I've ever dealt with at a storage place. A terrific experience start to finish. Thanks, ladies!

Janet W.  |  Overall Experience 
Clasificación:
5.0

The staff was always helpful and friendly and I recommended the facility to many people already and will continue to do so. I appreciate all the help!

Mike F.  |  Overall Experience 
Clasificación:
5.0

They listen to me and took note of the maintenance needed, and have a concern regarding the next customer in line for the equipment.

TROY O. 
Clasificación:
5.0

Easy and fast process! Front desk was great and helpful!

SARAH RENEE D. 
Clasificación:
5.0

Great facility and friendly helpful staff. I would definitely recommend!!

Mike L.  |  Overall Experience 
Clasificación:
5.0

My belongings were well taken care of and safe. The staff were always friendly and helpful either over the phone or in person . I'm highly satisfied and recommend them!

JoAnne W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE R. 
Clasificación:
4.0

The phone number for the drop off location was not included on the rental paper work. I had to hunt down the number on google when I was waiting at the locked gate to be able to return the truck.

Tod G. 
Clasificación:
5.0

AMAZING customer service. Very friendly staff. Rates were very doable. I would highly recommend to anyone looking for a storage unit. They are very approachable and can work with you if there are any issues. 15/10 rating!

Andrew H.  |  Overall Experience 
Clasificación:
5.0

Staff very helpful

Richard A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Florence L.  |  Overall Experience 
Clasificación:
5.0

Great place they bends over backwards to make sure your move goes smoothly. Cant thank you enough!!

Marshall T.  |  Overall Experience 
Clasificación:
5.0

Cannot think of any improvements. The service was great and the agent was friendly, helpful and efficient.

Roger B. 
Clasificación:
1.0

El cliente no dejó un comentario.

JENNIFER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dietrich B. 
Clasificación:
5.0

I would absolutely recommend this storage facility. Sharon was ALWAYS super friendly and helpful. Please go see them if you need storage or rental trucks. ¡No te desilusionarás!

Kyla P.  |  Overall Experience 
Clasificación:
5.0

One of the best storages of ever used with the best staff

Brandi S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephani F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacqueline L. 
Clasificación:
5.0

Everything was great

Brandon S. 
Clasificación:
4.0

Better signage

Ronald S. 
Clasificación:
5.0

I don't like the after hours mobile phone check in it takes too long and is difficult to get through.

VINCENT H. 
Clasificación:
5.0

Awesome customer service

Cary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WADE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin V. 
Clasificación:
5.0

Ninguno

Alonso H. 
Clasificación:
5.0

Very courteous and helpful.

JOHN T. 
Clasificación:
5.0

Everything was great, Thank You!

Justin V. 
Clasificación:
5.0

We are very pleased with this facility! The customer service is amazing.

Kyla P. | Reservación
Clasificación:
5.0

The customer service here is amazing! She is quick to respond and extremely helpful.

Deborah E. 
Clasificación:
5.0

Sharon and Sandra were both very friendly and helpful. Sharon walked with me around the truck showing me what she put in her notes that there were damages to the truck so I was aware that it had been noted. Very nice place!!

nancy H. 
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