I haven't gotten my deposit money yet so if you could work on getting my $33 that would be helpful
ANTHONY S.
Customer Reviews for Wildomar Rentals
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Jeffrey W."John" the person at the desk, was very rude and unfriendly. He tried to change my mileage rate from what I had agreed to when I made the reservation (the day before).... Never once did he smile at me.
ERNEST V.John gave good customer service, however, unfortunately, due to policies out of his control, the truck appeared to have a quarter tank of gas when rented. I had to use 20 extra miles and more time just to gas up. Then, unfortunately, returned it with more gas than should have. Also, when given the truck dimensions, it did not include the lack of a few inches on the ceiling when the back door was open thus not able to load the items needed.
CHRISTIANE F.Excellent customer service, professional and courteous. Answered all questions thoroughly and ensured I was happy with the vehicle. No surprises in the final bill since I was given an accurate estimate. ¡Gracias!
david C.Nothing thank you!
MICHAEL G.Friendly and worked with me when I needed to extend my time.
AMELIA W.Man was rude. Then when ___clean___ truck returned i got the bill he charged 25.00 to clean. Would like that returned.
Diane M.Nothing, john was super friendly and helpful.. great customer service ðŸ‘ðŸ¼ðŸ‘ðŸ¼
MATTHEW R.Need to change a one way to a round trip. Called scheduling and they said to contact location that I picked it up and they could change it but when I called this location, he couldn't do it, to call scheduling. This went on for 2.5 hours.
Don G.This is the only UHAUL I will use . The owner is wonderful and the counter guy Patrick is always friendly and helpful. Have a local nonprofit that they have been really helpful with and the plan on using it in the future for two personal endeavors because they always make me feel comfortable and valued.
Dawn S.Patrick was wonderful! He was knowledgeable and courteous. Appreciate how he handled order.
LAURA E.Not greeted hello, there was no smile, Sad.
LIZA G.Check out rep was courteous and knowledgeable. Check in guy did his job but was kind of a grump...maybe having a bad day? Overall, you guys do a great job! We've tried off brand, but prefer UHaul.
Ron M.The service was quick and efficient and the guy who helped us did a great job. Gracias
Raymond A.Clean the inside of vehicle. Truck was dirty and had hair all over the seats
YONISHA M.Nothing really
Elisabeth H.Poor attitude and no help. Purchased a tv box online did not have it and told me to call customer service it wasn't their problem
Micheal V.Patrick was professional and very helpful, would def rent from them again.
Lise A.Actually have the damn trailer when you say you do. Total scam never using again.
Quintin L.Thank you John, an Tony. Seriously appreciate all your help, an greeting me with friendly service. Appreciate hooking, an unhooking the trailer for me. Same Great service as the one I get in Old Town Temecula. Thank you again.
MARTIN L.Very streamline and easy pick up and drop off. Also very good customer service.
Daniel N.The trailer I reserved and was supposed to be there but they didn't have that size available with me having to drive elsewhere so I just used a smaller trailer
MATTHEW M.Make sure equipment operates effectively . Returned defective equipment and paid over and above original estimate
LUCY A.Nothing. Fantastic customer service and equipment.
BARBARA D.This is the second time Patrick has helped us, very friendly and helpful! Thank You-Patrick.
Brian W.As long as Patrick works there, no improvements are needed. He was friendly & extremely helpful. I have never hauled anything before. He explained everything to me and answered EVERY question I had. I was nervous and He put me totally at ease.. The trailer was clean & ready to go the minute I got there.
Tamsan V.Once opened, all went well.
Jason G.i was never issued a final receipt or e-mail receipt...I do not have a receipt that I can use for tax purposes. The promised receipt was not in my in box or spam mail.
ARTHUR W.Store needs more supplies.
KEVIN I.Great service, vehicle was in perfect order, fair price.
Ronald M.Wildomar Rentals is the BEST! Seriously, both for Pick-up and Drop-off, they are the most effective & efficient. This is so unlike some of the commercial U-Haul centers: they are very slow and bureaucratic in their processes. But Wildomar Rentals is my favorite. I only wish they existed in my new location! :-)
Patrick L.Make sure the gas tank is full before renting out the trucks. The Guage showed 7/8 Full. I mistakenly thought it was likely full so I didn't mention it because I was told it was full. It wasn't until after I filled the tank the next day that I realized the tank was probably 5 gallons short when I left the Wildamar site.
Eric C.Customer service was great. Did all the hookups and informed me of the safety hazards. Return was easy also, they unhooked the trailer, inspected all connections and I was on my way.
Ray H.Extremely helpful staff. Helped me with an exchange of trailer from other location because the other location was being extremely difficult and inefficient!
BRYCE M.The guy who helped me was very friendly. Made the whole transaction fast and easy! Thank you!!
Sylvia F.I was supposed to drop this at a location in Temecula and after I already picked up the truck and paid I received a call an hour later in the middle of moving changing the drop off to Wildomar, 16 miles away from Temecula. I have already submitted a complaint about this.
Brendan C.The reservation I made was not available. I reserved a one way 5x9 flat bed and upon arrival was told it wasn't there for me to pick up. I had to rent a local trailer and return it to the same location. That added 120 miles to my trip. I thought uhaul has a reservation guarantee. Very disappointed.
JOHN H.Very good serviceman (Patrick??) very professional! Brian
Brian W.Nada
Michael E.We used this location twice and the worker's were great, helpful and friendly
TODD B.John was very friendly, courteous, excellent service. The only thing I'm confused is the charges. He said $103.cents and I checked my credit and I was over charge $102.0 some cents. Twice . Please explain. Thanks. Doris.
DORIS S.excellent service, facility easy to get too and well maintained
Christine K.First, on the day of pick I received a call from UHaul. I was told my pick-up location moved. 2nd, there was no required equipment to purchase. Last, the gentleman that helped us was polite and helpful.
Joe A B.Fast courteous service, pickup was quick and drop off was even quicker
DALE S.Very fast.
ROBERT A.Garrett was efficient and cordial, despite running the counter alone on a busy Saturday morning. We rented the 9' cargo van for a local move. It was a new Chevy van that ran great, and blew ice cold AC on a sweltering weekend. We would recommend this location, and to make a reservation online to get the truck you want. Drop off was quick.
Lisa V.Excellent service.
STEPHEN C.Wanted to do an after hours return. Couldn't contact location directly. Had to go through your customer service SHO started s message was sent to this facility and they would call us back shortly. They never did. So I was on the phone, on hold for an hour with uhaul for nothing. Had to scramble to find a place to park this trailer overnight. I will never use this location again. I Will leave a poor review on other web sites for them as well!
David O.This was my best U-Haul rental experience to date. Thank you very much.
Patrick L.Again, outstanding customer service.
Rosalynn C.Extraordinario servicio al cliente
JORGE V.I had two people on the phone for 2 hours trying to fix an issue where I could not check in/return the truck. I had a baby crying, and I was just about ready to leave the truck there without checking in online when someone answered both of us at the same time. There is no reason why my appointment should have been lost. Every time I tried to check the truck in, it said that I had no reservation. When I tried to add it using the reservation number, it would not let me. If I put in the incorrect reservation number, it would say no reservation found. If I put in my correct reservation number it would search for a long time, and then go back to the previous screen, with no message. Finally after 2 hours, customer services was able to get this fixed. Also, the other person calling had someone answer and hang up on them, and the first person I spoke with said that they could not help me and put me on hold forever again. I realize that a lot of people are getting hacked these days, but you need a better process for customer service when something like this happens.
John F.Gentlemn that serviced us was very good. We had picked up the pick up at 4:13pm on Saturday for a 24 hour persiod. since this location closes on Sundays at 1pm. The gentleman at the counter advised us to park the truck at the gate, follow the online link to return the vehicle upon our return. Everything went smoothly EXCEPT where they overcharged for an additonal day and also for the insurance? Granted I was 24 minutes late returning the truck. But really?? I have been on hold with Uhaul for 37 minutes listening to the same recording. Finally a rep comes online and says that I need to talk to someone in CS, which was the option that I selected. So I was transferred into another waiting game where they are saying the wait to talk with someone is 20 plus minutes..... Total waste of an hour worth of my time. Uhauls online or phone customer service support is really lacking in my experience...
Steve C.No one there when truck was dropped off even though it was still within time open- hot and inconvenient
DALE B.I would give the sfaff five stars and excellent. Issue is they are understaffed. Not their fault. Took a while to get goin but once we did it was awesome
Craig M.Very curtious, professional, efficient. Great experience would highly recommend
RAY J.Office agent had much too much to do for one person and needs help with yard work. Schedulers are not in tune with equipment actually available and it's condition. Our assigned truck had a dead battery!!!!!
JESUS Q.They told me to park the truck in the lot when I was done and said I was good to go. Received a bill where they charged me an extra 900 damages that I did not do. They are issuing me a refund of the bogus charge but it doesn't change that I had it taken out of my account and have to wait 5 days for it to go back into my account. Unbelievable.
Joshua C.