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I tried to change my drop off location 3 times and finally did so by talking to the scheduling department at U-Haul. After dropping off my vehicle I was charged over $200 for wrong drop off location. This was not the wrong location, but because I changed the location they charged me over $200. This was never explained to me or given a good reason why.
Fast and easy transaction
Excellent customer service, I will be returning here every time I need a truck or van! And recommending them to everyone I know!
Everything went very smooth, nothing to improve, at least on this visit, the young man that helped was excellent.
Professional, friendly all while quite busy. Went over safety instructions and waited while i checked out the condition. Very satisfied return customer, Elton Barnes Patricia Cullors
Overall, I am very happy with my experience. The service was terrific. The truck was ready and check out was quick and seemless. The person helping me was great to work with. The truck worked as needed and was not a problem, but it was pretty well beaten and the headlights were very dim.
We drove from Menifee to this location due to the excellent service.
staff was very friendly and professional. the trailer i rented was clean and everything worked. staff and equipment like this make renting a pleasure. thank you
Great service ! Will return!
Don't double charge for a one day rental.
Great service, very nice attendant.
Garrett and all the staff were very friendly, quick, professional, knowledgeable, and helpful. I will absolutely return in the future!
Customer service was horrible. When dropping off I couldn't find anyone on the property. I was yelling and walking around not finding anyone. Finally I called and explained what was going on and he just shows up from god knows where.
Very friendly
Very nice quick explained everything. Thank you Garret John
Have more trucks available..
The customer service rep Anthony was awesome in getting us in the right vehicle and did so professionally and with a great attitude! APlus to the Wildomar center! Thank you!
Great customer service
They were somewhat disorganized. They had me scheduled to pick up the following morning. Actually, I was supposed to have picked up that morning, but called them and told them I would be picking up later that day. We worked it out.
Customer service was fine
everything is good except a guy named gery not sure has very bad custermer service ...cursing and getting serious attitudes with people...not welcoming at all......if you need further info feel free to contact me @7609758070
None
Garrett and the people at this location are very efficient. You're locations that are not can learn from this location
Everything went great! Thanks again
Quick, easy and very helpful!!!
V ery very accommodating awesome staff!
I should have checked how the guy routed the wires, they got cut on first driveway I used. Good thing I had what I needed for repair in truck.
Friendly, professional staff. These guys are doing a good job! I would recommend this facility to anyone!
Reserved online the week before I needed it and everything was not in the truck and the rep. said that I ordered 12 furniture blankets which I did not. Had to come back later for the clothing boxes that I did order.
Lower your rates for one way rentals out of California
I've been using Wildomar Uhaul for many many years they have always treated me well I appreciate them so much during one of the hardest times is when I moving myself in my whole entire family on my own thank you Wildomar Uhaul
This rental experience has been a nightmare. I ended up paying far more than anticipated for a 10 foot truck 1 day rental. I'm still being being although I paid the invoice in full. Which, a male area rep was supposed to issue a credit for a portion of the invoice. Instead, I've paid a $100 deposit then was charged $2.40 September 10, 2020. on card ending in 1479. On August 27, @ 3:08pm I paid $98.73 while waiting on the invoice to be adjusted. On card ending in 2740. NOW I'VE PAID A TOTAL OF 201.13 It's been a nightmare to keep getting text messages stating I have an outstanding balance of $69.51 WHEN WILL THIS ISSUE BE RESOLVED? I HAVE BEEN WAITING ON A RESOLUTION AND PARTIAL REFUND FOR NEARLY 2 MONTHS BUT THE AREA MANAGER DROPPED THE BALL.
The guy who helped us was great!! Fast, friendly and very professional!! Great experience all the way around!!
They were quick and efficient, I was in and out in no time and able to move what I needed to in the little amount of time I had. The gentleman was polite and helpful. They met all my needs and more. I would definitely rent there again, and recommend them to friends.
Superb and helpful staff.
Pretty unimpressive building. An old house turned into a business. Appearance gives a negative impression of the business, which is unfortunate because the staff was very knowledgeable and helpful.
We rented the truck for a one way trip to Oceanside and were told if we brought the truck back after hours that we could lock it up and put the keys in a dropbox. we arrived around 8pm to find out this location closed at 4pm and wouldnt allow any dropoffs so we spent another hour on the phone trying to find another location where we could lockup the truckand leave it, Very upset with how this turned out.
As with all great businesses you need great people and you will find them here.
Excellent customer service! Great location!
Absolute worst experience ever, I go online to order a trailer based on my vehicle and it gave me 1 option(the dolly) and the other was not recommended, I spoke to 2 people who's first question was verifying my vehicle and the dolly, then the only available pick up was an hour from my location, (i was towing with an RV) (I didnt have the money for the gas to waste 2 hours,) so I utilized the vehicle I was towing in order to pick it up, when I get there they tell me that the same system that told me this is the only thing I can use is telling them it wont fit and wont let me go through with it. This man also has no other trailer on sight and I already prepaid, he mentions another vehicle that would fit and I go with it because I'm pressed for time and already wasted over an hour. I get the trailer and head back, hook everything up and its fine and I drive for 2 hours with no issues, then theres 2 bursts the dolly tire was cut by the already broken PLASTIC wheel fender, and then my vehicle hopped and my tire slightly caught the rim of the dolly. Some how my 31 inch tire caused all this damage yet took very little damage of its own... rubbing against a rim going 40 mph... when roadside came they said the frame of the dolly was bent which is what caused the issues and that I should have never been issued this dolly. They call me to tell me it's my fault and I need to pay to fix it and I will not be reimbursed.... so they left me stranded on the side of the road over 2 hours away from my starting point by myself.. I was stuck there for 3 days. Misinformation, faulty web instructions, not 1 not 2 but 3 misinformed and untrained persons who were unable to guide me correctly prior to my 2 hour drive in total just for pick up. But once they have your money they dont give a damn about helping you I paid for 9 days and 2400 miles, I got 2 hours out of it, I spoke to the district manager and he has the nerve to tell me "he cares about the customer" and not just making a sale, and then proceeds to tell me hes not going to help me because me "as a customer should know more about their gear" then their own employees! And here I am almost 2 weeks later and I'm finally able to be in a position where I can leave a review because they left me physically and financially stranded and incapable... hope your business burns
Check out gentleman was extremely friendly
U haul needs better communication
There is very limited parking and you must park outside and not on the lot when you arrive
No complaints.
Easy access always helpful staff
Garrett was rude, mean and bitched about everything from the server speed to where customers parked. I will not rent from them again.
I'm always treated well and they go above and beyond
