The local store was easy to deal with. I had no issues. Scheduling with u haul is a whole different issue. U haul kept changed my pick up location twice. The last time they changed it 15 minutes before my pick up time and I had to call to change it to a local store with a different size truck.
Jeremy F
Customer Reviews for Wii Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All went well, no complaints
Kevin Ri came to pick up the truck and it had not been returned from previous rental. i had to put off getting it till next day. i felt like yall should have had one brought from another location so i could use it on the day i had rented it for. or offered me a discount since it had been reserved a day in advance
darlene MI had initially reserved a truck at another location but at the last minute there was not one available there. Then at the time to pick up the truck, I did not receive a code to unlock the truck to get the keys. Wii Auto Sales could not use my confirmation paperwork to give me my truck at the price on the paperwork. They charged me over $500 for the same truck. I don't know why and I am not happy about it!!
Kimberly HImprovement not relevant. Excellent service and pleasant conditions! Would recommend to others!
Vera BNobody there. Just called a number and was told to drop it off. No real contact. But I guess it worked out.
Bradley DI was supposed to be refunded for my U-Haul due to the fact that it was over an hour and a half late and my family and I had to scramble and move things in our vehicles. We ended up getting the U-Haul, like I said, an hour and a half late, but the only thing left was a sofa and two mattresses. I spoke with U-Haul several times who assured me that I would be refunded, but I never received that refund.
KARYN SThe location was closed.
Leslie VVet your drop off locations before sending customers to them, so they don’t show up and have to wait another day since the scheduling office is closed, and then charge that customer for an extra day because of YOUR incompetency as a company.
CHARLES FAwareness of your fuel tanks, key locks on the gas caps, stronger fuel tanks to prevent a hole being drilled under it to siphon fuel.
Ricardo RNothing y'all are doing a good job and I appreciate doing business with you you are picture perfect don't change a thing
MELVIN SThis location is always very friendly and goes out of their way to help!
Joseph MLess pictures, maybe one overall video instead
Hollie BEverything was great
EVA WI'm very unpleased with you all I'm $100 was took off my car for a deposit plus the payment that they charge me overcharge me I bought the truck back nice clean with gas my bank account was charged 80 80 some dollars which this company told me they only charge me 40 something they told me they took $100 deposit that wasn't even put back on my account I am a very upset customer I will never send no one to you all company stole My money!!!!!!!!!
Laura WFirst I was given the wrong address to another facility that does not exist. Then when I called the 800 number they gave me this address when I arrived no one was there I had to call the 800 number back again it was terrible. Someone that came after a while and told me that he will take the key because she was at an appointment didn't give me any confirmation or anything on the mileage or anything he just took the keys and said that she will contact me which I did not get contact by her or anybody else it is charge my bill for the mileage I don't know how accurate it is because we didn't go over the truck or anything.
Sylvia JCleaning
Darnell FLarge area to drop off. Very convenient.
Kenneth CGreat service!
Tim RGreat experience!
JOANNA HVery nice lady with good customer service skills.
Martin WGreat job.
Freddie TUnit was filthy inside. Had previous person's trash and was unswept. Customer service was good and prompt.
Brandon SJackie was so kind and very helpful!!
Liz WThe trailer was in a bad location and very difficult to set up.
Tiffany RNothing everything ok
Charles JWe will be back. It was very as adervertised no surprise charges and everything worked well.
Mitzi CNot sure anyone else I know might be moving items from Atlanta to Walterboro, so that’s why N/A on referring site to a friend. This location was closest to my end address, but wasn’t the biggest or a typical U-Haul office. There are a few businesses housed in the same building. The onsite staff was very professional and thorough.
Eleanor BRecommend only U-Haul in Walterboro
WENDALL MKnow one was there when I drop off the truck the fence was open Know one was there to talk no nothing
TESHIA WThe service was wonderful I'll tell you the truth I was having a bad day but she was so professional and kind it made my day that much easier
Kenneth BVery slow and unprofessional items were damaged!! Told me to go pick the best one! Pick up was a waste of my time very slow!
ken sjackie, the service registrar was very helpful. In fact, I was so pleased I gave her a bouquet of flowers for her desk.
Wayne GAttendant was not there when we arrived and.door was locked. I called phone number on door but no answer. Called car dealer who shares office and he gave me another number. I located her at that number. I was about to panic because I was on a strict time line. When she arrived she was courteous and said that she had gone to the doctor.
Susan WNothing, customer service was excellent. Also the condition of the vehicle. I will definitely rent from you all again
Sonya SYour own survey even got the drop off location incorrect.
THOMAS MThe lady at this location was great. I am very angry with the fact that my original reservation was changed to a far away location and not set up for the 24/7 pickup. I ended up getting in a truck 2.5 hours after my original reservation. This ended up with me getting to our destination late and ended up not beating the rain. Not happy with uhaul at all. Need to file a customer action form
Tara PWe had NO issues at all Beautiful Experience Thank you
Dileatha WAgain app issues. Couldn't get past odometer picture. Had to use Chrome to finish. Please add lights outside. Very dark at night for a woman.
Amy KThank you for your service XOXO
Melissa VI only dropped the truck off and had no interaction. The facility was roomy and easy to drop off.
Thomas GClosed during drop off.
geoff mIt was terrible I had to pick the trailer up out of a 3 foot ditch and pull it out with my hands alone
JAMES PJackie was so helpful, an absolute angel!
john sI was told that my poor service would be reimbursed by Erick @ (843)489-5316. He did not reimburse me and refuses to reimburse me by giving me excuses not to return my calls. I was very dissatisfied with U-Haul service and will do my best not to have to use it again.
LUCILLE CJackie was super helpful and very kind. She made our rental so much easier and went out of her way to get us in our way!!!
Amalia KGreat job easy to get in and out, nice lady running the business
Daniel MVery nice experience. No folks.
JIM BMy original drop off would not except the trailer, the guy there is very arrogant, went there two times and the people he sent me two would not except the trailer either Speedy oil changehe is on Bells Highway Jeffries Boulevard waltetboro South Carolina. Finally had to call had to call U-Haul to find a drop off spot here in 2421 is very excellent please. Very clean lotta space well kept up and the manager there was real nice. Wait time when you called in is too long took me 45 minutes to get a drop off spot all in all 2 1/2 hours is too long too Drop off your equipment.
Robert CVery professional service provided from beginning to end!
Kim MVery kind lady, will definitely recommend!
Jennifer VSo very helpful and so very nice
Ashley R