El cliente no dejó un comentario.jambaldorj O.
Customer Reviews for White Horse Liquors
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Automated check in, while promised on the online booking flow, was not actually possible, leading to about 25 minutes of attempting to engage with the location. Seemed like the employees were not trained on what to do. I had to call Uhaul and have a rep walk them through what to do. Furthermore, the store employee insisted on taking a photo of my drivers license and credit card with his personal mobile. This is a huge privacy breach that puts someone at risk for stalking and identity theft. Why would be need it? How would I know that he deleted it, and didn't make copies? I don't think the employee intended it to be that way but it felt very unsafe and overall something I would active advise people to avoid. If uhaul is actually asking the people hosting the rentals to do that, it is super messed up and only a matter of time before they get sued. They should absolutely not be doing this.Angel S.
El cliente no dejó un comentario.Jonathan C.
really hard to even claim our uhaul, i tried to check in around our pick up time, got "session expired" arrived 11:30-11:40, couldn't get the uhaul, waited around for over an hour to get the issue solved, phone call said they won't get back to me for 40 minutes.DAVID Q.
El cliente no dejó un comentario.Miguel I.
El cliente no dejó un comentario.Keith W.
The vehicle was fine, but the mobile check in didn't work due to software issues. Checking out took 20 minutes at the store, and I ended up overcharged 62 dollars somehow. Terrible experience.Jason L.
I could not find the key drop box after searching for 30 minutes.AEDEN G.
The vehicle I was assigned had problems and the staff caught me at the last minute to tell me to switch to another vehicle. Thankfully that one was fine. The overall check in process was long and cumbersome and overreaching in the amount t of information needed to verify identity. Reallyâ€" passport, lease and a secondary contact who couldn't be my spouse? I won't use the service again. I'd rather pay more to a car rental company who will manage the check in process for me.Steffan M.
Very little customer support. Job got done and it all worked, but not very friendly experience.Jedidiah P.
El cliente no dejó un comentario.Mark K.
Very disappointed and frustrated with the U-Haul app used to rent and return the vehicle. - I declined the CDW and yet was still charged. - The rental van was filthy. Side mirrors and windows were so dirty they were worthless. Upon returning the vehicle, U-Haul app asked if the vehicle was ready to be rented. I responded NO and the app wanted to charge me for this disgusting vehicle. Will be looking to Penske for future rentals.Anthony B.
Checking process was horrible; they charged us for the tolls without telling us; the truck smelled bad and had garbage in it. Tried to call customer service and waited on hold for an hour before giving up.Lindsey S.
The dimensions in displayed on the website are misleading. You should advertise the dimensions of the doors. We were not able to fit a bed smaller than the advertised dimensions because the back door is actually too small.GEOFFROY D.
My question to uhaul about the price was not answered. I will be disputing. There was also no key drop boxJoshua T.
The van says oil change needed soon. This warning pops up and makes it hard to take a photo of the mile markerKelsey H.
El cliente no dejó un comentario.Pin Wei K.
The staff should have some idea about how things work besides just saying you have to go online. I had already gone home once to reserve online and when I returned the staff person/store owner was very impatient and talking to me like I was inconveniencing him by asking for help. He was being short with me like he didn't have time or just didn't want to answer questions. . The truck was dirty inside and looked like someone spilled a shake all over the front right side floor, seat, door and it was all dried up and the truck was very dirty outside.Alicia B.
El cliente no dejó un comentario.Mathys H.
First van had a problem with the key. (The chip in the key had not been paired with the Van, so it couldn't start the van.) Then it look over an hour to get the other van queued up, inspected, and ready. The clerks at the store were utterly unhelpful and even disbelieved the problem I was having even with a clear and specific explanation.Patrick C.
Improve your web app. It was so frustrating trying to use it and upload the required photos. Fortunately the people at the pick up location helped me because I could not get a hold of customer service or the u-haul rep they had me call.lindsey S.
The check-in was a nightmare. The local contact at the site was worse that not helpful. The app did not work on my phone. He did nothing to help check-in. I had to call the dispatch 4 time with no success until he did something on his side. I was there at 4pm and did not drive away until 5:30pm. If I could have made another arrangement I would have done so. NEVER AGAIN WILL I USE THIS SITE - White Horse Liquor Store, Oakland, CA.Kimberly W.
Quick and easy! Great service!BIANCA W.
The merchant could not/would not help me with the rental or the return. They simply kept saying to go to the app. So even when the app was not functioning properly they didn't seem to know what to do. In the end on the return they marked the gas tank at 1-8 when it was at 1-4 (I have a photo to prove it). These merchants should not be allowed to rent out these vans.Kim R.
I'm not sure if it's their fault or yours but the location is NOT 24/7, even though it's advertised as that. I reserved a pickup at 8AM, got the truck at 11AM. My schedule went to shambles. They didn't even say sorry. And the U-Haul rep was going to tell me to go in the morning traffic and pick up another truck like some 10 miles away. No comment. The reason why I'm not giving 1 stars is because the guy who was there when I dropped off the truck was kind enough and helped me figure out how to use the app. Which is also ridiculous that I had to ask for that, but it has a bug with photo upload which had to be circumvented. Had I known.. Overall, very frustrating experience. I just thought you'd want to know about this. Please send me the 50 bucks which the phone rep said I'd get. ¡Gracias!Attila K.
El cliente no dejó un comentario.Edward P.