The staff should have some idea about how things work besides just saying you have to go online. I had already gone home once to reserve online and when I returned the staff person/store owner was very impatient and talking to me like I was inconveniencing him by asking for help. He was being short with me like he didn't have time or just didn't want to answer questions. . The truck was dirty inside and looked like someone spilled a shake all over the front right side floor, seat, door and it was all dried up and the truck was very dirty outside.Alicia B.
Customer Reviews for White Horse Liquors
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Mathys H.
First van had a problem with the key. (The chip in the key had not been paired with the Van, so it couldn't start the van.) Then it look over an hour to get the other van queued up, inspected, and ready. The clerks at the store were utterly unhelpful and even disbelieved the problem I was having even with a clear and specific explanation.Patrick C.
Improve your web app. It was so frustrating trying to use it and upload the required photos. Fortunately the people at the pick up location helped me because I could not get a hold of customer service or the u-haul rep they had me call.lindsey S.
The check-in was a nightmare. The local contact at the site was worse that not helpful. The app did not work on my phone. He did nothing to help check-in. I had to call the dispatch 4 time with no success until he did something on his side. I was there at 4pm and did not drive away until 5:30pm. If I could have made another arrangement I would have done so. NEVER AGAIN WILL I USE THIS SITE - White Horse Liquor Store, Oakland, CA.Kimberly W.
Quick and easy! Great service!BIANCA W.
The merchant could not/would not help me with the rental or the return. They simply kept saying to go to the app. So even when the app was not functioning properly they didn't seem to know what to do. In the end on the return they marked the gas tank at 1-8 when it was at 1-4 (I have a photo to prove it). These merchants should not be allowed to rent out these vans.Kim R.
I'm not sure if it's their fault or yours but the location is NOT 24/7, even though it's advertised as that. I reserved a pickup at 8AM, got the truck at 11AM. My schedule went to shambles. They didn't even say sorry. And the U-Haul rep was going to tell me to go in the morning traffic and pick up another truck like some 10 miles away. No comment. The reason why I'm not giving 1 stars is because the guy who was there when I dropped off the truck was kind enough and helped me figure out how to use the app. Which is also ridiculous that I had to ask for that, but it has a bug with photo upload which had to be circumvented. Had I known.. Overall, very frustrating experience. I just thought you'd want to know about this. Please send me the 50 bucks which the phone rep said I'd get. ¡Gracias!Attila K.
El cliente no dejó un comentario.Edward P.