Customer Reviews for Westwood Mini Storage
(U-Haul Neighborhood Dealer)

399 reviews

20819 Westwood Dr   Strongsville, OH 44149
(At the corner of Prospect and Westwood)

(440) 638-5105

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9:30 am–4 pm
Special Operating Hours
  • 3/28/2024: 7:00 am - 9:00 am
  • 3/31/2024: Closed
  • 4/1/2024: 7:00 am - 9:00 am
  • 4/2/2024: 7:00 am - 9:00 am
  • 4/3/2024: 7:00 am - 9:00 am

Show All Hours

Services at this Location:

Contact Us

(440) 638-5105

20819 Westwood Dr
Strongsville, OH 44149
(At the corner of Prospect and Westwood)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9:30 am–4 pm
Special Operating Hours
  • 3/28/2024: 7:00 am - 9:00 am
  • 3/31/2024: Closed
  • 4/1/2024: 7:00 am - 9:00 am
  • 4/2/2024: 7:00 am - 9:00 am
  • 4/3/2024: 7:00 am - 9:00 am

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Being that the pick up was in a storage facility business, having some sort of U-Haul marking would be helpful. Didn't know where to go and asked someone who was getting in their rental truck.

Elizabeth Gopp 
Rating:
5.0

So glad there was person to person on sight service available for the return. We old timers aren't very good at using apps and on line transactions.

JOHN PERKEY 
Rating:
5.0

Customer did not leave a comment.

David Matanick 
Rating:
5.0

Customer did not leave a comment.

ANDRII OLEIARNYK 
Rating:
1.0

Both the truck & service was fine. However, I’m not sure if I would recommend U-Haul. I took a picture of the fuel gauge before I left the lot and once again when I returned the truck. I drove the truck 38 miles and I did put in a couple gallons of gas. I received a final bill saying that they put in 3 gallons of gas. I’m supposed to be contacted in 3 days to resolve this issue even though I forwarded the pictures when I questioned the bill. Hopefully, this gets corrected.

Mark Trimmer 
Rating:
5.0

Customer did not leave a comment.

Christopher Buhoveckey 
Rating:
4.0

Update the office area with fresh paint and better lighting.

John Pekar 
Rating:
5.0

Good

Sean Patrick 
Rating:
3.0

Customer did not leave a comment.

RAYMOND harland 
Rating:
5.0

Customer did not leave a comment.

Terry higgins 
Rating:
5.0

Customer did not leave a comment.

Brandy LaCoss 
Rating:
5.0

Nothing. Super helpful and even went above and beyond to check for a missing item for us.

amanda insco 
Rating:
5.0

Customer did not leave a comment.

Rachel Vanderwyst 
Rating:
4.0

We dropped off the rental in the evening. But as stated for pick up location, we could not get the app to work necessitating a call to 800 number.

Sally Sample 
Rating:
5.0

N/A

Elizabeth Gazer 
Rating:
5.0

great customer service

georgia roselli 
Rating:
2.0

The staff made the experience an enjoyable one even though there was only one 15 foot truck left in the lot. Luckily we needed the larger vehicle. We were also glad it wasn’t night time, because one of the tail lights on the U-Haul we rented was out, and i was worried people wouldn’t see that we were preparing to stop. So, I drove behind the U-Haul with my own vehicle to make sure it was a little bit safer.

Manji Alderman 
Rating:
5.0

Had to be transfered to 2 different locations bc the 1st location didn't have the truck we booked online. The 2nd location the lady was rude and wanted to argue bc I asked a question about the extra miles I would be charged being it was further from my destination. I was told neither her or uhaul good do anything about it. After I told her I'd call uhaul she told me she wasn't helping me any further....even though my reservation was with her gas station. So then I was transferred yet again to my 3 store and finally got the truck 1.5 hrs later. Not a way to start off moving day!

Mark Uhrina 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER WASHINGTON 
Rating:
5.0

Could not have been easier!

Rich Nesbett 
Rating:
5.0

Staff was very friendly and helpful.

Karleen Knowles 
Rating:
5.0

Customer did not leave a comment.

John Eppele 
Rating:
5.0

Customer did not leave a comment.

Dave Towne 
Rating:
5.0

Customer did not leave a comment.

JASON TOBIAS 
Rating:
3.0

Store hours make it tough to return, otherwise getting stuck with a bullshit $20 "convience" fee

Ryan Coleman 
Rating:
5.0

Everything was great! Thank you!!

Bernadette Banks 
Rating:
5.0

The customer service rep was extremely pleasant to work with. Would use this location again.

Fern King 
Rating:
5.0

The man working was friendly, efficient and great to work with and the entire process was quick and easy.

WILLIAM REES 
Rating:
5.0

Customer did not leave a comment.

Robert Pavlik 
Rating:
5.0

Nothing at all.

Tom Firment 
Rating:
5.0

Customer did not leave a comment.

James PROHASKA 
Rating:
5.0

Customer did not leave a comment.

Robert Pavlik 
Rating:
2.0

Customer did not leave a comment.

Aidan Spath 
Rating:
5.0

Customer did not leave a comment.

Dylan Hunter 
Rating:
5.0

The customer service representative, Owen, is a consummate professional in all respects, personal, knowledgeable, and customer oriented.

Micheal Keenan 
Rating:
5.0

It was very easy to get the truck and to return it. The truck was clean, ready to go when we arrived. Very nice customer service at that location.

Joanna Jonczyk 
Rating:
5.0

Customer did not leave a comment.

Keith Boedicker 
Rating:
5.0

Customer did not leave a comment.

Tressa Schiefer 
Rating:
5.0

Customer did not leave a comment.

bob pavalik 
Rating:
3.0

Customer did not leave a comment.

Joe DeSantis 
Rating:
5.0

Customer did not leave a comment.

James Clift 
Rating:
5.0

The young man I dealt with both Saturday & Sunday is the best. Very courteous.

larry boron 
Rating:
5.0

Thank u the Uhaul drove great

Scott Segedi 
Rating:
5.0

Customer did not leave a comment.

lawrence boron 
Rating:
5.0

I had a good experience with the company and the the guy at the desk was very friendly.

Carolyn Martin 
Rating:
5.0

the pick up and drop off could not have been more easy

Lawrence Boron 
Rating:
5.0

Friendly and helpful

Charles Collins 
Rating:
5.0

Customer did not leave a comment.

Bernadette Zavada 
Rating:
5.0

Customer did not leave a comment.

John Mayher 
Rating:
4.0

My pickup location was changed a day or two before pickup. Supplies and equipment I ordered for the move was not available at the pickup location. I had to drive the truck to another pickup location to get supplies.

Steven Fenske 
Rating:
5.0

Very Nice experience

Pietro Trunzo 
Rating:
5.0

The staff was very efficient speedy and friendly

alexis wokocha 
Rating:
5.0

Customer did not leave a comment.

Raul Mendez 
Rating:
5.0

Customer did not leave a comment.

Zaher Khalil 
Rating:
5.0

Customer did not leave a comment.

Rick Schultz 
Rating:
3.0

Customer did not leave a comment.

Tammy Ashton 
Rating:
1.0

We had the 24/7 share, however when we went to the location there was a chain lock that didn't allow us to get in

Karl Meier 
Rating:
4.0

Customer did not leave a comment.

John Yoder 
Rating:
5.0

great service from Westwood Mini Storage. the number (1-800-468-4285) does not work.

gerald BOCKMILLER 
Rating:
1.0

I needed a rental and scheduled in Medina Ohio! I was then told I had to pick it up in strongsville. They said I had to bring it back to strongsville! I could not drop off in Athens! However in looking at uhaul estimates it would have been 178! Athens is 196 miles from medina to Athens! I bought insurance so I did not have to worry! Instead I am being charged 379! I called and spoke to someone! She would not listen to me, pretended she could not hear me after I requested to speak to a manager, I could hear her breathing! She then came back on I requested a manager, then after a long wait I was hung up on and no manager! My rental is under 330-715-6870! Please have someone call me back as this rate is nothing as I was quoted! Also it was to be keyless, and had to sign a whole different contract at the place where I picked it up! They then said it was a one day and we had to have it back at location by next morning! Please call me 330-715-6870! I feel as if I was hyjacked by uhaul

Laura DiCola 
Rating:
5.0

Customer did not leave a comment.

Rick Urban 
Rating:
5.0

It was not the location I chose but the lady there was very nice . The person who called me to inform me of the location was not very nice. I would describe Hume as rude

Michael Brady 
Rating:
5.0

Customer did not leave a comment.

John Czechowski 
Rating:
2.0

Customer did not leave a comment.

Michael Hogan 
Rating:
5.0

Very helpful

PAUL SIDELL 
Rating:
5.0

Customer did not leave a comment.

Justin Moose 
Rating:
3.0

Customer did not leave a comment.

Nick Quirino 
Rating:
4.0

Customer did not leave a comment.

Doug Scalfano 
Rating:
3.0

The young lady at the counter was very helpful & pleasant to work with.

viswanathan narayan 
Rating:
4.0

Customer did not leave a comment.

siv bhimavarapu 
Rating:
5.0

Customer did not leave a comment.

Sean Ward 
Rating:
4.0

most of the tie-down points in the truck were broken, there were beer cans in the doors and there were food scraps all throughout the cab of the truck

Michael Staats 
Rating:
5.0

Customer did not leave a comment.

Quinn Shewbridge 
Rating:
3.0

Had to call for help even though mobile check out. Gates were locked at drop off location. Key drop not very secure.

teresa yurik 
Rating:
4.0

Customer did not leave a comment.

Todd Rings 
Rating:
5.0

The power outlets in the truck I had didn’t work

Andre Maluk 
Rating:
4.0

Customer did not leave a comment.

Michael Verdile 
Rating:
5.0

The guy that checked us out was very helpful and friendly and made it a very fast smooth process.

David Vogt 
Rating:
5.0

Simple, easy drop off

Bradley Fischer 
Rating:
4.0

Customer did not leave a comment.

Michael Verdile 
Rating:
5.0

Don't advertise that they have any appliance dollys here. I had to drive to another location in another city to pick one up. It should've been free of charge for that inconvenience.

Suzanne Andersen 
Rating:
5.0

Customer did not leave a comment.

Marlyn Sheilds 
Rating:
5.0

Customer did not leave a comment.

Terrence Keefe 
Rating:
5.0

Customer did not leave a comment.

TONY MICHAEL 
Rating:
5.0

Customer did not leave a comment.

Darlene Cavett 
Rating:
4.0

Customer did not leave a comment.

DEVAN ADAMS 
Rating:
5.0

Excellent customer service. Highly recommend

KYLEY OGARD 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA CLARK 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE STANKO 
Rating:
3.0

When asking for additional equipment to move with that they have it on location. If not, let the customer know so they can make alternate arrangements.

DARLENE CAVETT 
Rating:
3.0

The truck smelled like cigarettes and sweat - maybe deodorize it or put air fresheners in it? Windshield could have been cleaner - I spent a few extra minutes cleaning that up inside and out when I filled the tank. Aside from that, the truck ran fine and worked well. Your answer options for "was the equipment clean and well maintained?" should have more than 'yes' and 'no'......maybe an in between like 'sort of'.

Greg Thein 
Rating:
4.0

Customer did not leave a comment.

Erik Gorman 
Rating:
5.0

Great customer service. Quick and easy process and at a reasonable price. Thank you!

NINTI CRUMP 
Rating:
1.0

Terrible. Can I please get a call at 440-724-0682? I asked customer service for a manager to call me and no one has called me yet.

Melanie Haystrick 
Rating:
4.0

Customer did not leave a comment.

Sean Nolan 
Rating:
5.0

Truck ran well and location was pleasant to work with.

Lonnie Cavanagh 
Rating:
4.0

I dropped off after hours.

TIMOTHY LEWANDOWSKI 
Rating:
5.0

Customer did not leave a comment.

Mark Warner 
Rating:
5.0

Customer did not leave a comment.

REBECCA BURFORD 
Rating:
3.0

Do a walk around the vehicle with the customer. We did our own and discovered tail light broken. Also tell the customer the starting mileage! We did a key drop off and the young lady had no access to get that key! And would of been unable to close out the rental if we had not taken a picture of our ending mileage. That should not be necessary!

kelvin wynn 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top