Customer Reviews for Westside Storage
(U-Haul Neighborhood Dealer)

1,366 reviews

1428 S Tyler Rd   Wichita, KS 67209

(316) 768-4041

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–3 pm
  • Sun: 12 pm–3 pm
Special Operating Hours
  • 5/26/2024: 12:00 pm - 3:00 pm
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(316) 768-4041

1428 S Tyler Rd
Wichita, KS 67209

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–3 pm
  • Sun: 12 pm–3 pm
Special Operating Hours
  • 5/26/2024: 12:00 pm - 3:00 pm
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nothing. Great customer service location. I've been going there for years. Thank them for me

KIRSTEN D 
Rating:
5.0

Customer did not leave a comment.

Corbin T 
Rating:
4.0

Very friendly, very efficient, excellent young lady

Richard E 
Rating:
5.0

Customer did not leave a comment.

MARK L 
Rating:
5.0

Customer did not leave a comment.

Curtis L 
Rating:
5.0

The staff was friendly and very helpful. I was much appreciated.

Wesley M 
Rating:
5.0

Keep doing what you're doing. Very helpful and patient. 10/10 Customer Service.

Jarrett L 
Rating:
5.0

Customer did not leave a comment.

Hollie M 
Rating:
5.0

Customer did not leave a comment.

Roger R 
Rating:
5.0

Newer trailer and quick check-in.

Marc W 
Rating:
5.0

Very nice customer service

Rayd A 
Rating:
5.0

This location was so clean and tastefully decorated. Liz and Heather were 2 of the sweetest people I have ever met. They pleasant and professional. I will be a return customer!

Kathy A 
Rating:
5.0

???

William S 
Rating:
5.0

Customer did not leave a comment.

Kelly M 
Rating:
5.0

Customer did not leave a comment.

Lise G 
Rating:
5.0

Good experience!

Rob P 
Rating:
4.0

Customer did not leave a comment.

Dominic B 
Rating:
5.0

Unfortunately the 6x12 Utility trailer rental was a waste of money for me. I was trying to move a lawn mower with a 5 ft wide mowing deck. The actual inside dimensions from the U-Haul website are: 12' x 6'2" (LxW) but what is not specified is that the rear of the trailer has 2 small "walls" on either side of the ramp. This distance was to narrow for the mowing deck to fit through so I couldn't use this trailer.

Scott R 
Rating:
5.0

helpful and friendly staff, will use again

Jeff D 
Rating:
5.0

Customer did not leave a comment.

Jayneen M 
Rating:
5.0

Always great customer service when I’ve needed to rent a trailer! Keep up the great work

DANIEL C 
Rating:
5.0

Customer did not leave a comment.

Richie C 
Rating:
4.0

Right turn signal was working intermittently.

Charles M 
Rating:
5.0

Customer did not leave a comment.

Margacetta R 
Rating:
5.0

The staff was excellent at the south Tyler one, I had reserved a few days in advance, got in and checked out for a 6' × 12' enclosed trailer that was most definitely the right choice, thanks so much. Michael Newell.

Mike N 
Rating:
5.0

Heather was incredibly helpful, I don’t think we ever caught the other persons name but both of them were super nice and able to get us figured out when we realized we had the wrong size truck. 10/10, fabulous customer service!

Kayla W 
Rating:
4.0

Check engine light was on. Truck possibly needed an allignment. Sunvisors were missing on both sides. Check in was easy and friendly which made the process smooth.

David M 
Rating:
5.0

Customer did not leave a comment.

James I 
Rating:
5.0

Customer did not leave a comment.

Corbin T 
Rating:
5.0

Very expensive.

RAUL R 
Rating:
5.0

Make the online reservation easier to navigate.

tyler e 
Rating:
5.0

The truck we rented was pretty old and it showed. However, since it was only used for a local move, it served its purpose just fine. If we had been moving across the country, I would've considered it unsatisfactory. The ladies that run this location are exceptionally, friendly, courteous, and professional. Check-in and check-out process was smooth and easy.

Tony N 
Rating:
5.0

Customer did not leave a comment.

Dennis B 
Rating:
5.0

Customer did not leave a comment.

Chad M 
Rating:
5.0

Customer did not leave a comment.

Leah S 
Rating:
5.0

Customer did not leave a comment.

Hollie M 
Rating:
5.0

Customer did not leave a comment.

Chase L 
Rating:
5.0

Liz is wonderful!

Lori D 
Rating:
5.0

Customer did not leave a comment.

Mark I 
Rating:
5.0

You really do get individual attention, and being helped, and the lady was exceptionally nice and cooperative.

Kelly M 
Rating:
5.0

I was not aware there was an approval process, but luckily it only took a few minutes.. but do be prepared that there is an additional process once you go to pickup the truck. Other than that, smooth process, no problems. Nice value, and easy to move things around. Thanks.

John D 
Rating:
5.0

Customer did not leave a comment.

Rose A 
Rating:
5.0

Customer did not leave a comment.

Ian E 
Rating:
5.0

Customer did not leave a comment.

Rhea M 
Rating:
5.0

Fast friendly service! We had an emergency and couldn't find a rental due to not having a major credit card so horrible as I do not believe in holding them. U-haul worked with me with no judgment, thank you U-haul!!!

Amy W 
Rating:
5.0

Customer did not leave a comment.

Caden M 
Rating:
5.0

Customer did not leave a comment.

Debbie H 
Rating:
5.0

Customer did not leave a comment.

Hollie M 
Rating:
5.0

Customer did not leave a comment.

Stewart F 
Rating:
5.0

Customer did not leave a comment.

Tanis F 
Rating:
5.0

Customer did not leave a comment.

Todd M 
Rating:
5.0

Customer did not leave a comment.

Kerrie J 
Rating:
5.0

Trailer dolly light was 3/4 burnt out, one tire was nearly to the wear bar. Location I used has always been top notch. There's a reason I drive past three other locations to use this one.

RYAN P 
Rating:
5.0

This the first U-Haul dealer that I have dealt with that was truly very professional, but was also very pleasant to deal with. Very phase of my rent could not have gone more smoothly.

Roger S 
Rating:
5.0

Customer did not leave a comment.

Micaeh T 
Rating:
5.0

The managers and workers at this location are so friendly, knowledgable and capable. This is the go to Uhaul in Wichita!

Devin L 
Rating:
5.0

Customer did not leave a comment.

Tony L 
Rating:
5.0

Customer did not leave a comment.

Sherry B 
Rating:
5.0

Perfect customer service!

Jared S 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

I handle a lot of my other services online; but this experience was a reminder of how great live, friendly customer service can be.

Joe B 
Rating:
5.0

Third time dropping equipment at this location. Always been a perfect experience.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Jennifer M 
Rating:
5.0

Customer did not leave a comment.

Todd M 
Rating:
5.0

Customer did not leave a comment.

Jonathan L 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

Best customer service ever

William M 
Rating:
5.0

Personnel are VERY helpful. I’ve dropped off there twice. I would use this location in preference to the South Holland facility in a heartbeat!!

Charles S 
Rating:
5.0

Customer did not leave a comment.

Hollie M 
Rating:
5.0

received top notch service.

DWAYNE J 
Rating:
5.0

Customer did not leave a comment.

Craig C 
Rating:
5.0

This is the best UHaul office I have ever used. We have used this location twice now and had excellent customer service and equipment both times. Already planning to use them again in a few months.

Chris T 
Rating:
5.0

Customer did not leave a comment.

Josh G 
Rating:
5.0

Customer did not leave a comment.

Brittany O 
Rating:
5.0

The trailer was ready with tire pressures checked before I arrived. Manager helped me get it hooked up and verified all lights operated properly.

Darrell B 
Rating:
5.0

Truck was spotless, staff were very friendly and helpful. It was a nice experience.

Ted A 
Rating:
5.0

Customer did not leave a comment.

Hollie M 
Rating:
5.0

I can’t think of anything except maybe the website trying to reserve some thing online could be improved. Calling and talking to someone in person is always my best bet anyway though. VERY good customer service at the facility!!

Michelle r 
Rating:
5.0

Employees are the very best !!!!!! So very very nice beautiful people. Would highly recommend them to anyone who is using UHaul !!!!

James T 
Rating:
5.0

Customer did not leave a comment.

Tina M 
Rating:
5.0

Customer did not leave a comment.

Harley M 
Rating:
5.0

Excellent customer service as always. Attentive staff.

Sarah O 
Rating:
5.0

Customer did not leave a comment.

Joshua P 
Rating:
5.0

great people to work with....

Monte T 
Rating:
5.0

Customer did not leave a comment.

Jesse F 
Rating:
5.0

Customer did not leave a comment.

Hollie M 
Rating:
5.0

Customer did not leave a comment.

Hollie M 
Rating:
5.0

Everything went really well. The truck ran well and the hand cart fit most of the items it was used for. Your lot was clean and had enough room to maneuver the 26' truck back into its original position. Thanks.

Catherine H 
Rating:
5.0

I am a elder and had problems with the link on my phone and I call the 1-800 number and with one call got it taken care of with a few questions - this is when we took the truck (15 foot truck) to a local U-Haul office when we were finished. the person on the 1-800 number was very helpful. They are great people to work with and I would recommend them to everyone.

Beth P 
Rating:
5.0

I always enjoy renting from Westside Storage! The equipment is always clean and smelling fresh. The checkout process is efficient and speedy! Very friendly and helpful staff! Westside Storage is the BEST!

Martha L 
Rating:
5.0

Customer did not leave a comment.

Fred M 
Rating:
5.0

Customer did not leave a comment.

Hollie M 
Rating:
5.0

This us the best uhaul location ever. The women who run this are the best!!!

Kristi P 
Rating:
5.0

The 2 women there were very helpful and kind. Will start to go there more often for excellent service. Thank you

Marcos L 
Rating:
5.0

Customer did not leave a comment.

David E 
Rating:
5.0

Customer did not leave a comment.

Kandi B 
Rating:
5.0

Customer did not leave a comment.

Todd W 
Rating:
5.0

Customer did not leave a comment.

Brenna M 
Rating:
5.0

The lady that helped was so kind and friendly and made our experience easy and seamless! We would rent a truck from this location again any time we need one! Thank you!

Noel B 
Rating:
5.0

Customer did not leave a comment.

David A 
Rating:
5.0

I will definitely use them again.

Vincent O  |  Overall Experience 
Rating:
5.0

Will be back if I ever need storage in the future. Excellent communication and great to do business with! Thank you

Merissa M  |  Overall Experience 
Rating:
5.0

This is my favorite Uhaul location! Liz and the team are great to work with and provide OUTSTANDING customer service. If you need a storage unit or need rent a truck or trailer for your move, Westside Storage is the only place to go.

Robert J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Korey J  |  Overall Experience 
Rating:
5.0

The facility is fantastic. It is very cleaning everyone is very helpful.

Roy R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne J  |  Overall Experience 
Rating:
5.0

I would totally recommend this storage facility. After a year in a climate controlled unit my things hardly even had dust on them. They are not the cheapest but definitely worth it.

Greg B  |  Overall Experience 
Rating:
5.0

Best storage unit in town it is the cleanest and smells real good!

Pamela S  |  Overall Experience 
Rating:
5.0

I required a climate controlled unit and found this facility exceeded my expectations. Very clean inside and out, meticulously maintained, and very knowledgeable and friendly experienced staff. A+++

larry v  |  Overall Experience 
Rating:
5.0

Great people on site and great storage facility

LeRoy C  |  Overall Experience 
Rating:
5.0

Liz and the team provide excellent customer service! Highly recommend this location for storage and rental needs!

Mark Z  |  Overall Experience 
Rating:
5.0

Liz is always so friendly and helpful. She made everything so easy.

BRANDI C  |  Overall Experience 
Rating:
5.0

Superior customer service and very clean and convenient facility.

Mark J  |  Overall Experience 
Rating:
5.0

Liz Feiock at Westside Storage was wonderful. She runs and maintains an extremely clean and secure facility. She was always friendly and professional. I will recommend Westside Storage to everyone.

Greg S  |  Overall Experience 
Rating:
5.0

I will definitely be happy to recommend your services. The staff is extremely friendly. thank you very much!!!

Digna B  |  Overall Experience 
Rating:
5.0

They were courteous and extremely helpful with my moving in to the unit. I would recommend them to people.

Privacy R  |  First Impressions 
Rating:
3.0

Liz was great! My online reservation didn`t transfer correctly but she remained professional and friendly. The unit was clean and ready for move-in. Everything was smooth. Highly recommend!

Privacy R  |  First Impressions 
Rating:
5.0

Liz was very helpful contacted me with updates on my arrival/move-in. Very professional friendly to me my family during the rental process. Very nice place!!

Privacy R  |  First Impressions 
Rating:
5.0

It was a good facility got a courtesy call but found out the facility was all the was across town, so had to cancel and get a storage facility closer to our new home

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

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