Customer Reviews for Westport Self Storage and Apartments
(U-Haul Neighborhood Dealer)

249 comentarios

6708 Main St   Westport, NY 12993

(518) 962-8552

Horario

  • Lunes
    8 a. m. - 5 p. m.
  • Tue–Sun
    8 a. m. - 6 p. m.
Horario especial
  • 11/30/2022: 3:00 p. m. - 6:00 p. m.
  • 12/9/2022: cerrado
  • 12/20/2022 - 12/21/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(518) 962-8552

6708 Main St
Westport, NY 12993

Servicios en esta ubicación:

Horario

  • Lunes
    8 a. m. - 5 p. m.
  • Tue–Sun
    8 a. m. - 6 p. m.
Horario especial
  • 11/30/2022: 3:00 p. m. - 6:00 p. m.
  • 12/9/2022: cerrado
  • 12/20/2022 - 12/21/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

margurite B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fabienne R. 
Clasificación:
5.0

Servicio al cliente de excelencia.

Robert P. 
Clasificación:
5.0

Super friendly service

Jessica K. 
Clasificación:
1.0

They overcharged my card over$50 more than what my receipt says. Then say they can't fix it

Dorrie W. 
Clasificación:
2.0

1) Make sure that location has a lockbox for accessing vehicle keys 24/7. 2) Make sure that ordered (and paid for) moving equipment is actually on the truck when iit is to be picked up. I ordered furniture pads and a furniture dolly. Neither was on the truck when I picked it up. Make sure that when the location manager is called away for a family medical emergency that the regional field manager knows what is going on and can help customers with reservations access the equipment they have rented. (This is not the location manager's fault; rather, a systemic failure by U-Haul, as are the rest of my comments.) Upgrade U-Haul's website so that it is more user friendly and actually helps customers who have real-time problems. Reorganize U-Haul's customer service systems so that a customer with a serious real-time problem can reach a person who can actually solve it without being repeatedly transferred to another agent who is no more able to help. The location manager had an emergency situation that required her to (understandably) leave the premises to be with a seriously ill family member. This was not her fault. But U-Haul had no ability to to respond effectively to customers who were expectjng to rent a vehicle and equipment problems and experience unexpected problems in accessing it.

Henrietta J. 
Clasificación:
3.0

El cliente no dejó un comentario.

PETER W. 
Clasificación:
5.0

Nothing, manager is very accomodating, always.

Steve E. 
Clasificación:
5.0

El cliente no dejó un comentario.

shuniece S. 
Clasificación:
3.0

Customer service was excellent

cheryl B. 
Clasificación:
5.0

A1 Staff, Perfect!

Randy R. 
Clasificación:
5.0

Fast and friendly

tim R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Isaac G. 
Clasificación:
5.0

Always excellent. Kind, knowledgeable, and always comes through. Great location. Thanks.

Cecile M. 
Clasificación:
5.0

Tina at the Westport NY location is the best! Responsive, helpful and efficient. She's very thorough and considerate. Excellent followup.

Daniel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dmitriy N. 
Clasificación:
5.0

Tina was great. Easy to work with and very professional.

Jillann N. 
Clasificación:
5.0

My experience was exceptional. No improvement necessary; everything was perfect: convenient location, excellent service, clean and fully functional trailer, very fair rates.

GERALD Z. 
Clasificación:
5.0

None, Tina Budwick was cordial, competent, and courteous with our Uhaul truck experience.

mark S. 
Clasificación:
5.0

everything was excellent and went smoothly. Can you reduce your prices?

DAN C. 
Clasificación:
5.0

Dropped off in Westport NY. Tina was excellent to work with.

Lindley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecile M. 
Clasificación:
5.0

Ton was very nice. She was very helpful.

Lindley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

Great people. Great service. Fast, easy, professional, friendly. A+

Cecile M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRY J. 
Clasificación:
5.0

Just want to say agent in Westport was amazing. Such great customer service!

Jane B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don R. 
Clasificación:
5.0

Putting a block under the trailer hitch so it is off the ground and easier to lift on truck hitch would be a plus. The ppl were very nice nice and accommodating. We would go back there.

Jill M. 
Clasificación:
5.0

She is very friendly and easy to work with.

Bernadette B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan M. 
Clasificación:
1.0

Second time a defective trailer was offered as equipment.

Peter B. 
Clasificación:
5.0

Nice people. Always on time and has the paperwork ready for a fast and accurate checkout. Great uhaul location. Gracias

Cecile M. 
Clasificación:
5.0

Very convenient.

ART W. 
Clasificación:
5.0

very pleasant

henry V. 
Clasificación:
5.0

Great customer service!!!

rose C. 
Clasificación:
5.0

Tina from the Westport location went above and beyond to help me when I came to rent a uhaul this past Friday. Very professional, kind and empathetic. I will recommend this location in a heartbeat.

roxanne D. 
Clasificación:
5.0

All good and easy transaction.

Serge B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephani T. 
Clasificación:
5.0

N/A All good.

ART W. 
Clasificación:
5.0

El cliente no dejó un comentario.

valeria B. 
Clasificación:
5.0

Westport Uhaul rocks!

Robert P. 
Clasificación:
4.0

El cliente no dejó un comentario.

eve T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aran V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia L. 
Clasificación:
3.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

tessa O. 
Clasificación:
5.0

My all time favorite location for a trailer when I need one.

Robert P. 
Clasificación:
5.0

I was completely satisfied with my experience.

frances C. 
Clasificación:
3.0

There was no communication of where the key was left. I showed up for my reservation at 6am (before store hrs) and there was no key. Customer service (via phone) was not sure either. This delayed my trip by over 2 hrs. It was very disappointing and messed my whole travel plans up.

Gillian J. 
Clasificación:
5.0

Customer service was great. Equipment was ready when we arrived.

jim C. 
Clasificación:
5.0

Staff was great- great experience

shawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

lynn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

julie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

alan H. 
Clasificación:
5.0

Tina was a life saver! I was really worried about my move, but she helped me with every step of the rental process quickly and easily which made everything go smoothly. Thank you Tina!

alan W. 
Clasificación:
5.0

Tina in the Westport office was awesome. Incredibly helpful and professional.

fred H. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

wade G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Artur G. 
Clasificación:
3.0

Well maintained and Excellent condition

Robert L. 
Clasificación:
5.0

Great service, clean vehicle. Would definitely use this service provider again. Will recommend this dealer to friends.

WILLIAM R. 
Clasificación:
5.0

Excellent customer service!

Joseph M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tomlin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett H. 
Clasificación:
5.0

Excellent service

deborah S. 
Clasificación:
3.0

I was double charged for my one way trip, when I called the uhaul holder I rented from they said there is nothing they can do. The representative was friendly and caring, just being unknowingly dounle charged was not wanted

erica C. 
Clasificación:
5.0

Tina was very friendly & very helpful!

autumn V. 
Clasificación:
5.0

From equipment to service everything was excellent.

robert F. 
Clasificación:
5.0

This location is perfect!

Jenni S. 
Clasificación:
5.0

Awesome service have more agents like this one...

RAWLE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sue B. 
Clasificación:
2.0

Tina was very rude and unprofessional. I made a reservation for a 20' truck two months ago and she tried to rent the truck out that was coming in to another customer that made their reservations this week! She tried to make me feel quilty, kept telling me this woman had soent thousands of dollars on Uhaul rentals this month and that she was a famous author, she was really nice, blah blah. Really, who cares?

Jennifer M. 
Clasificación:
5.0

Westport NY It is an excellent UHaul office.

alison W. 
Clasificación:
1.0

No one was there,3.5 hours before return posted on the window. I'm left 2 messages with no return call. Been the before and totally stunk of cigarette smoke. Gag

Terri M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

karl M. 
Clasificación:
5.0

Service is excellent, very attentive.

alan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery D. 
Clasificación:
5.0

El cliente no dejó un comentario.

alison W. 
Clasificación:
5.0

All was good!

margurite B. 
Clasificación:
5.0

El cliente no dejó un comentario.

alison W. 
Clasificación:
5.0

Tina was awesome! Personable and helpful.

Tony T. 
Clasificación:
5.0

El cliente no dejó un comentario.

alison W. 
Clasificación:
5.0

The folks at Westport (NY) Self Storage and Apartments were terrific.

Jonathan M. 
Clasificación:
5.0

Very professional and well organized.

Scott K. 
Clasificación:
5.0

We were given the wrong info via email multiple times and the wrong place to pick up. Tina in Westport was awesome in making things better for me.

Sheila S. 
Clasificación:
5.0

Excellent customer service! Very polite, helpful, friendly, and caring!

GAVIN J. 
Clasificación:
5.0

Nothing. My experiences with Tina Budwick in Westport, New York has ALWAYS been the best. I continue to be a repeat customer because how accommodating and kind Tina is! She is a KEEPER!!!

EDWARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROD M. 
Clasificación:
5.0

Westport is the best U-haul office I have ever dealt with. I have rented and returned several trucks and trailers thur this location.

thomas F. 
Clasificación:
5.0

I don't remember who helped us set up this reservation but she was so kind, helpful, and truly saved the day- as did Uhaul! I was supposed to move from Vt to NYC and my movers showed up and then left- I had no way to get my stuff there. I called U-Haul and someone helped me figure out the nearest location for a small truck, made the reservation, let us know how and where we can return it in NYC. Easiest way to move if you have people who can unload and load themselves. Such a low price next time calling Uhaul first!! Thank you!!!!

Andrea H. 
Clasificación:
5.0

Tina Budwick was OUTSTANDING as your rep in Westport, New York.....I look forward to working with her as we continue to move our home. She is a KEEPER and a positive face for Uhaul!!!

EDWARD M. 
Clasificación:
5.0

Very prompt on service. Extremely helpful throughout the whole process from booking to hookup. This has become my U-Haul location of choice.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

john D. 
Clasificación:
5.0

Location was great. Truck was not. Wouldn't shift first day above third gear. Wrench light came on. Stopped checked fluids. Started back up okay. Return trip going up hill and engine coughed, lost power, stopped completely me in lane no shoulder. Was able to get it started after ten minutes of trying different things.

Andrew M. 
No se han enviado comentarios para esta ubicación.

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